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No heat tonight, Worcester, Greenstar 18Ri, smart meters, Octopus Energy D/D
Hello all, we are both over 75 and our Central Heating has not been working this evening. So, we had our 11 year old 18Ri boiler serviced as usual about 6 weeks ago, the only comment being low inhibitor. A few days ago we noticed that the radiators had gone cold so I went into the garage where the boiler is and it was off,…
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Smart Home Heating
I’m in the process of redoing my home heating system, seven new radiators, a new boiler and a power flush. Now I guess is an excellent time to think of a smart system. There seem to be a few available: Hive, Nest and Todo, I had never heard tell of them until recently. i live alone and I have a utility room, a large…
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smart meters- what is typical lead time?
Hi, I have requested an EV Tariff and so a smart meter for electricity (and gas as it is ancient) from my supplier, Utility Warehouse (UW). Recently gone to a full EV so hoping to get their advertised EV Tariff ASAP. Being in the northern half of the UK I expect Arquiva will be the installers but just a guess. Responses…
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Smart meter billing errors - is this likely to be a widespread issue
I'm responsible for a remote house (electricity only) that had a forced SMETS2 meter installed to cope with the RTS retirement. After a couple of months, the steady bills, which were just for night storage heaters, leapt. Much trouble later, and the supplier (EON) claimed that a power failure had 'broken' the meter so that…
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Est. Usage reading changed 6mnths ago-Left supplier at end of contract and got hit with £601 bill
First time homeowner and 6months into our Gas/Elec contract they requested a reading. Our original est usage went from 750kwh to 3,100kwh. We received a bill for roughly £450 back in June when the new readings were sent, but our DD didn't changed at all. Having spoken to customer services, they weren't helpful. Suffice to…
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New BUS extension - £2500 Grant for Air to Air Heat Pump / Air Con units
Posted this on the Air Source Heat Pumps Page - but people might only be loking their for wet systems - so reposted here - will delete if required. On the front page of todays The Times - from the BBC website Papers Pagehttps://www.bbc.co.uk/news/articles/czr157nzvygo "Households will be able to get £2500 grant for Air…
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Huge yearly bill after switching to the Octopus Energy
Hi, I've been a customer of Octopus back in 2020 and switched to different supplier due to better deal. All went well and correct bill was raised and switching process was completed without any problems. In 2024 at the beginning of November I switched back to Octopus due to some cashback extras and better deal, however I…
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The desynching Gas SMETS1 conundrum
Hi there, My mother and myself moved into a bottom flat property in Oct 2020, but for the last 2 years the gas SMETS1 (Smart meter) meter has been desynching from the electric so it was difficult to send or receive readings from etc. We are on PAYG. Last year we had 3 failed MOP appointments to come upgrade them to SMETS2,…
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Hot water cylinder or heat battery
Hi All I need to replace my hot water boiler asap. I live in a 1 bedroom flat and there is only electricity. I have been quoted £4000 for a sunamp heat battery which I dont think I can afford. Apparently these are so much cheaper in the long run. Does anyone have any suggestions for anything cheaper but also efficient to…
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Eon next Not allowing Online registration?? Can you have a try please
I've Been trying to register for the first time my email to my eon next so I have an online Eon account. I have tried many times, registering my email with this link and it says the password instructions have been sent to your email. but I haven't received any email I have also checked junk folder. Can you have a try with…
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Asbestos under Gas meter
Back in January 2025 British gas our supplier was knocking on doors in my street. So they said to me because of the gas meter being so old and the government mandate we need to be swapped to smart meter. So install was booked for march . The engineer turns up and having more seen there is a asbestos plate sitting under the…
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Sent someone else's bill
Hi all Hoping for some advice. I received a bill from 0v0 Energy - when I say 'received', I mean there was an 0v0 letter in the post with my name on but for a different flat (the post all comes through the shared front door of a converted building). Puzzled, I opened the letter and it was a bill for standing charges and…
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The Government Is Quietly Changing Your FIT Solar Payments
I'm unsure if I've posted this in the right place but it needs to be broadcast far and wide. The video that alerted me to this can be found at https://www.youtube.com/watch?v=GPAefR-6SCw The "consultation" it refers to can be found at https://www.gov.uk/government/consultations/feed-in-tariffs-fit-scheme-indexation-changes…
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Econ 7 smart meter not sending gas reading
Another day, another meter hassle! How do smart meters work for 2 tariff electricity and gas? Or don’t they? The smart meter is recording - and sending - day and night readings for electricity but isn’t sending anything for gas. Is this normal? Smart meter was installed in September. OVO has requested a reading.
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Optiwatt plug in energy saver
Hi, has anybody got any knowledge or experience of this item, (Optiwatt plug in energy saver) claiming to reduce electric bills? Thoughts please, tia
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7 year Energy bill dispute, bill keeps increasing - any advice?
Require guidance dealing with a quite long-standing dispute between my parents and an energy supplier. The dispute began when my parents received a bill that they did not expect and consequently did not have enough money in the account for the direct debit to complete. Upon reviewing the bill my Dad decided he would not…
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EDF FreePhase Dynamic Tariff
Anyone on this tariff? It has 3 rates green 11:00 pm - 6:00am red. 4:00pm - 7:00pm amber the rest of the day Rates alter daily with wholesale prices. Today green is 13.35pkw red is. 27.51pkw amber. 16.17pkwh
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EON Billing Newbuild Nightmare
First post so forgive any rambling! I moved into a new build 28th June 2025 with meter reading taken at time of move in, house has solar panels. I was told it was Eon and the new build developer provided me with the smart reader from Eon Since then I have repeatedly tried to set up this bills for my address with Eon…
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UW, Econ 7 and Dimplex Quantum heater
Somewhere in the above combination there is a mismatch and I need someone to point me in the direction of what I can check please. After a month with UW, I have my bill, readings day 303, night 128. This time last year day 76, night 409 - which is what I would expect. I am now at home full-time compared to last year BUT…
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Energy provider monthly credit card payments
Please could someone recommend an energy provider that enables monthly credit card payments? I don't mind setting up a direct debit as a back up. I have smart meters and would like a monthly bill i can pay with a credit card (not a fixed amount monthly payment) I have a credit card with two years zero percent interest so…
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4.3K discussions
29K comments
Most recent: A weird thing happened today! by Gonk1967
1 September at 9:06PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.