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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.7K comments Most recent: Severn Trent 2025/26 Increase by booneruk Today at 6:02PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

368 discussions 11.2K comments Most recent: Anyone replaced central heating with air to air in bungalow? by QrizB Today at 9:47PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Calor issues help and advice by LPGnewbie2022 Today at 7:12PM

Choice to Make
Hi, my fixed tariff with EDF ends on the 31st March. My annual gas usage is 11837kwh & electric 2179kwh. EDF are offering 2 tariffs, a one year tracker extra at £129.37 per month or a two year fix at £135.60 per month. I'm not sure which one to choose as the tracker cost will change with the price cap whereas the fix will…
Smart meter doesn't send info to supplier
I was forced to have a smart meter for electricity by Ovo last year, after a short time the meter stopped sending info. It was installed in a cupboard / alcove and I guess that the signal wasn't strong enough. After several visits to sort it out Ovo gave up and told me to send manual readings. In August I switched to…
CANNOT FIND MY OCTOPUS TARRIFS ON ENEGY CLUB
Good morning anyone 'guide' me into what to choose for comparisons on the Energy Savings club now? please. As per my bills Electricity INTELLIGENT OCTOPUS GO variable Gas FLEXIBLE OCTOPUS variable Cheers Andy
Octopus Tracker not on list in Energy Club
When setting your current tariff, there is no option to select Octopus Tracker or Agile.Therefore I've left the club to avoid emails.
Best choice for electric car tariff?
Really confused atm with all the rises. Have currently Intelligent Octopus Go for the car , and Octopus 12M Fixed for the gas . With the rises on the electric side would it be any better for me to go to a fixed and get rid of the bespoke car tariff ?
Blank meter
Since december 24, my meter has been blank due to a power cut. I’m with octopus energy. I cant switch as I have no readings. I’m not even getting an estimated bill. I am still paying my dd. I’m waiting for a replacement meter. Advice please!
Cosy Octopus £1 when it's below zero (noon til 6pm)
An interesting email from Octopus but suspect we are past the temperature averaging below zero degrees from noon til 6pm so more of aarketing exercise or a gimmick.
Cheap Energy Club is recommending Ecotricity. Are they any good?
Hi all, Cheap Energy Club is suggesting I could save a fair bit if I go with Ecotricity. I dont have a smart meter, but would be tempted to get one if it means I can take advantage of the lower tariffs. Are Ecotricity a fairly legit company? Ive only just very recently moved to Tomato Energy, who Ive received no…
Confusing Cheap Energy Club email
"The new April to June Energy Price Cap ... will be announced. It's predicted to rise by 5-7% (1). If the data we have for you is right, you're on a Price Capped Direct Debit tariff. If so, I'm concerned if you leave it till then to sort it, it will be too late" Yes, I am on a Price Capped tariff which I can't leave until…
EDF Essentials 1Yr Mar25v6
Completely confused. I just received an email from MSE saying act now quickly because there are only 2 deals left before the price cap rise annoucement on 25th Feb. But when I go to check what deals are better all the “deals” are saying I will pay more . I’m not sure if this is based on the price cap now or if it’s…
Scare E Mail on a Friday night - uses wrong data
Hi all, here is my reply to the scare email I received from Martin tonight 7-03pm. I post this as the reply bounced with "remote server misconfigured" i.e.' Cheap energy club's). This was an 'offer too good to refuse' type email....On Tuesday 25 February, the new April to June Energy Price Cap most homes (Eng, Scot, Wales)…
Help please
I am affected by RTS switch off. I am with British Gas. They sent out 2 engineers to install Smart Meter. Both said I can't have one as I have two meters and two fuse boxes. They said I need a 2ratemeter. BG said they don't supply this and I will need to get my house rewired to accommodate smart meter. Obviously I can't…
British Gas can't Math
Hi all, A warning to check your bills are arithmetically correct. 3 British Gas Customer Service agents later and it's clear they don't issue calculators at that company. Basically, add up the figures on the right and make sure the total is correct for Gas and Electric, because the 'system' doesn't understand what a credit…
Gas Meter Registered a wrong address (EON)
Good afternoon all I am hopeful someone can help me In short, i purchased a property that had been split into 2 dwellings with two sets of gas and electric meters (i will call them unit 151 and 153) Before i purchased the property the one set of gas and electric meters had been removed from 153 which only left one set of…
EON NEXT
I’ve had a good amount of account credit as I don’t want to worry about putting the heating on. So, any extra money throughout the year I added to my account ready for winter. I got an email yesterday about “Reversed account charge” with about 30-40 lines of credit amounts then lots of debit information. at the bottom of…
Communal electricity being charged to my meter
Hi all, I’ve recently moved into a flat and found out the that the electricity supplying the communal “storage” cupboard (that is so full I couldn’t store anything in there if I wanted to) is being charged to my personal electricity bill. I can’t prove if anyone has been using the sockets/lights in there as I haven’t seen…
Final electric bill from Octopus, their billing team at it again. RESOLVED
14 kWh over the actual reading at change over.Billed entire month on Flexible tariff even though they had full smart data up to including 8th Jan (only missing one day). This includes higher SC as well.
EDF Gas - not being charged
EDF haven't charged me for gas since October. I emailed them months ago to say the smart meter seems to be faulty but they replied to say it is working. I've since emailed multiple times telling them they're only charging me the standing charge for gas but each time they say I'm being charged correctly. Asking for my case…
Get £300 meter credit from EDF
Hi first post be gentle but want to pass on. I have always avoided smart meters but had PAYG meter with EDF card playing up. So thought I would ask about smart meter installation. Signed up last week still in 14 day cooling off period with SIMPLY TRACKER + Apr26. But here’s the gift because I asked for smart meter…
EON Fix or Leave if been granted insulation through EON .
I’m looking for a fixed energy tariff for my mother, who is currently on a standard EON contract. The cheapest fixed tariff available from another supplier would save her £100 compared to what she’s currently paying. However, the best fixed deal from EON is £34 more (about 3% higher) over the next 16 months. The concern is…

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MSE News

Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Which NatWest and RBS branches are closing from 2025? Here's the full list – and banking alternatives
NatWest and Royal Bank of Scotland (RBS), which are both part of the NatWest Group, will shut at least 108 of their bank branches in 2025 and beyond, after the Group announced a further 52 NatWest closures.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
Winter Fuel Payments will be reinstated to all pensioners in England and Wales this winter – but will be clawed back automatically from those earning over £35,000 a year, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up. MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis.
Car finance mis-selling update: regulator prepares for compensation scheme – and warns against using claims firms
Payouts for mis-sold car finance could be another step closer as the financial regulator has set out the factors it will consider if it were to introduce an industry-wide redress scheme – though we won't know more about how this will work until after a key Supreme Court decision expected in July. In the meantime, the regulator has warned that you DON'T need to sign up with a claims firm to be included.
Winter Fuel Payments to be extended to pensioners earning £35,000 or less – here's what we know so far
Winter Fuel Payments will be extended to all pensioners with incomes of £35,000 or less this winter, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up.
Winter Fuel Payments extension confirmed for this winter – watch Martin Lewis' instant response and his message to the Chancellor
Winter Fuel Payments will be extended to more pensioners this winter – though not to everyone – the Chancellor has today confirmed. However, exact details of who will now qualify still remain scant. Watch MoneySavingExpert.com founder Martin Lewis give his instant response, as well as his key message for Rachel Reeves.
Nationwide Fairer Share: Free £100 bonus confirmed for 2025 – here's who will get it
If you bank with Nationwide, you could get a free £100 paid into your account in June or July as part of the building society's 'Fairer Share' scheme. The bonus will be paid to millions of its current account customers who also have savings or a mortgage with it.
Forced onto a prepay energy meter? You may be due money back as 10,000s to be compensated
If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off.

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