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Outfox Energy
I used the Cheap Energy Club to find a new energy provider and Outfox Energy came out top. When I went on their website to request a quote, it asked for my gas meter serial number and when I put it in, it said I needed to phone to complete the quote. I have tried to call several times and each time, there are about 18…
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utilities variable DD Outfox say they don't allow it??
Just wondered if you pay by variable DD. I've been with Eon-Next for at least 5 years and because they only billed me for gas when I emailed them I told them I will in future only pay by Variable DD. That was fine by them and at least I know every month what is coming out of my account. This past week I have been looking…
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Half hourly data settlement
Hi, got an email from Eon saying they are introducing 'half hourly data settlement'. Anybody know about this change? seems to be industry wide. The only thing i care about is will this cost more for me. Thanks.
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Faulty electric Smart Meter? or something more at play?....
Hello, This is my first post, I will try and keep it short and to the point! And I hope I'm on the right board... Switched to Octopus in September 2023. We have a 1st gen electric smart meter, 8+ years old. Annual kWh usage since switching: 25 Sep 2023 - 31 Dec 2023 = 6,633.623kWh 1 Jan 2024 - 31 Dec 2024 = 20,693.869kWh 1…
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Commmunal heating and Hot Water
Could anybody tell me who is responsible for the cost of draining down the system in a communal private block of flats in order to replace the radiator in my flat. I pay £200 pm for maintainence for the block which includes central heating and hot water and is managed by a management company and directors. There are 36…
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Complaint about Energy Ombudsman
Could someone please point me in the right direction with regards making a complaint about EO? Is it worth it? Does it affect the case outcome? are there any templates?
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Ethical question for switching.
We are tenants and must vacate our current house in mid-December after living here for almost five years. I was just doing a price comparison. We are currently with Octopus Energy and have noticed that we could save a significant amount (£35 per month) by switching to Home Energy or Outfox (we only have electricity, and…
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Backdated electricity charges on Meadfleet bil
The estate I live on is levied a twice yearly charge including maintenance costs, overhead costs (which include things like emails, phone calls, admin and staff) and a management fee which is 15% of the combined costs of the above. The current bill has suddenly raised charges billed to them by Scottish Power back to 2014…
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Intelligent Octopus Go - EV Charge Error
Just recently got an EV and Hypervolt charger and switched to the IOG tariff. When signing up I elected to connect to the charger rather than the EV, even though both were listed as compatible. IOG created a charge schedule based on my settings of 80% charge by 6:00AM. The 80% target is also set directly in the car…
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EON Trying to bill me from 2020!
I have been with EON energy since they were N power. Prior to having a smart meter fitted I sent in meter readings and also allowed them access for meter readings. I tried to go on smart meter for a while but couldn't due to having an old type of fuse which they eventually changed in 2022 ( approx) All this while i have…
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edf cheap deal
been watching the prices on octopus and edf , octopus cant get close to edf atm edf have just put a 12 month tariiff up these prices are for the north east so they will be some adjustments with what area your in electric Unit rate... electric 23.16p per kWh Standing charge 57.56p per day gas 5.45p per kWh Standing charge…
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Cheap Energy Club Reliability
Hi,When I try & get a comparison on CEC I don't seem to get consistent prices. EG My comparison price today initially came back @ potentially £170 saving over a year. The second time CEC quoted £27. When checking Frequently Asked Questions CEC states they include all providers but my provider (Tomato) isn't there. I…
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MSE won't accept my address or tariff!
As above, MSE does *not* offer to let me enter my correct address! It shows a sequence of 26, 'a named house', 30 - but we are number 28 which is not shown!Then it offers me Octopus tariffs excluding both Cosy and IOG which have been going for years - and insists on putting me on 'flexible' which is totally wrong. So I…
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Outfox energy website outage 27.08.25
Anyone else experiencing denial of access to Outfox Energy this morning I logged in once and the account data would not update. I logged out and since then have not actually been able to log in with a "Request Timed Out" message Sat on their CHAT line for 25mins with my place in queue going from 15 to 0. On arrival at my…
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EDF Meter
My in-home display stopped working two months ago. Since most people I know don’t have theirs on but the meter still sends the readings, I decided not to chase for a new one, as it looks like they charge. I received the new bill last Friday and it looked like they only charged for the Standing Charge, I pay by DD and am…
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Pending Payment -Octopus
I pay by regular Direct Debit. Since I got my new Smart Meter I’ve been paying far more attention to the app. On Monday last week I paid £200 by DD to Octopus. It went from my bank on Monday. But here we are on Wednesday, more than a week later and it is still showing as ‘pending’ in my Octopus account. I appreciate in…
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MSE News: Energy bills to rise 2% in October as new Price Cap is announced
The price most households pay for gas and electricity will rise by 2% on average from 1 October 2025 as energy regulator Ofgem has announced the latest Energy Price Cap rates. But you can act now to save 15% – here's how. Read the full story: 'Energy bills to rise 2% in October as new Price Cap is announced – act now to…
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Octopus Agile extra bill
I open the Octopus app more often than is probably healthy. I know I'm in credit by £320 and I'm billed on the 2nd of each month, give or take a couple of days if there's data missing I assume Last night, Octopus stick an extra transaction of £37 dated 5th August but a bill hasn't been issued yet Has anyone experienced…
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Estimated usage, increased DD
Hi, Looking for some advice, but think I may have found the problem- have received a bill today with an estimated gas usage of 62,000 kwh for the year (not sure where they got that figure). DD increased from £130pm to £420pm i hadn't submitted readings for a few months but surely this is wildly inaccurate.
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British Gas PAYG - exit charges?
Hi all Background: My partner was living in a council property until May 25, and was on British Gas PAYG, despite trying to get switched over to DD. For the last 6 months or so she was barely living there as she was staying with me, and just occasionaly popped in to top up the credit and keep things alive. Towards the end…
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