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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.3K discussions 28.7K comments Most recent: Thames Water delaying installing water meters for small flats by Franzipani 18 April at 8:37PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

436 discussions 12.1K comments Most recent: ASHP design and BUS eligibility by greenbee 11 April at 5:44PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

7K discussions 57.1K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by Powapa 18 April at 11:53PM

Optiwatt plug in energy saver
Hi, has anybody got any knowledge or experience of this item, (Optiwatt plug in energy saver) claiming to reduce electric bills? Thoughts please, tia
7 year Energy bill dispute, bill keeps increasing - any advice?
Require guidance dealing with a quite long-standing dispute between my parents and an energy supplier. The dispute began when my parents received a bill that they did not expect and consequently did not have enough money in the account for the direct debit to complete. Upon reviewing the bill my Dad decided he would not…
EDF FreePhase Dynamic Tariff
Anyone on this tariff? It has 3 rates green 11:00 pm - 6:00am red. 4:00pm - 7:00pm amber the rest of the day Rates alter daily with wholesale prices. Today green is 13.35pkw red is. 27.51pkw amber. 16.17pkwh
EON Billing Newbuild Nightmare
First post so forgive any rambling! I moved into a new build 28th June 2025 with meter reading taken at time of move in, house has solar panels. I was told it was Eon and the new build developer provided me with the smart reader from Eon Since then I have repeatedly tried to set up this bills for my address with Eon…
UW, Econ 7 and Dimplex Quantum heater
Somewhere in the above combination there is a mismatch and I need someone to point me in the direction of what I can check please. After a month with UW, I have my bill, readings day 303, night 128. This time last year day 76, night 409 - which is what I would expect. I am now at home full-time compared to last year BUT…
Energy provider monthly credit card payments
Please could someone recommend an energy provider that enables monthly credit card payments? I don't mind setting up a direct debit as a back up. I have smart meters and would like a monthly bill i can pay with a credit card (not a fixed amount monthly payment) I have a credit card with two years zero percent interest so…
Energy bill query
Hi Folks, this is my first post! I am having trouble understanding fully my energy bills and am concerned that EDF have made errors on my bills. Who do I go to for independant advice, who can check my bills, against my own readings and tell me whether the bills are accurate? Just to add, EDF knocked £230 off my credit…
Smart Meter Wrong by a Constant
I've been going back and forth with EDF over the last 18 months(!) because our manual meter readings and the smart meter readings that we're getting on a Liberty 100 system are consistently different by a large margin. I've discovered that they're so consistently different that they're actually out by a constant number…
Moved: Would this be a better way for Cold Weather Payments?
This discussion has been moved.
Moved: Dehumidifier
This discussion has been moved.
Old Dimplex radiators not working- fix or replace?
We moved into our electric-only house a few years ago, the Dimplex storage heater is downstairs and works fine. Upstairs our 3 bedrooms have little Dimplex heaters on the walls (pics), and after a year in the house they stopped working properly- they only worked when they were set at 5 or above, and instead of looking into…
How do I read my Smart Electric Meter?
How do I read my Smart Electric Meter? Tomato energy has just closed down and were being transferred to British Gas for Electricity I guess I need to do a final reading but the meter just has a pin number, no reading???? Its a smart meter and they were taking readings electronically every 15 minutes so do I need to do…
Student Energy Group chasing for money
My daughter was at university and rented a flat with 3 other students. The original energy supplier was Student Energy Group but they switched to British Gas. Now Student Energy Group are claiming they owe them over £800 as they say because British gas didn't inform them, they still have to pay. They have all the…
Increasing Direct Debit
I've just got off the phone with my energy company after getting an email saying they were increasing my direct debit. I currently pay £240 a month, and they wanted to increase it to £270 because my account "wouldn't be in credit by the end of March". Looking over my usage for last year averaged out at £160 a month, and…
Octopus Energy
Can someone who is a bit more au fait than me, kindly help? I am currently with Utilita Energy after I switched from E.ON Next whose Customer Services were totally abysmal. But Utilita have a rather dubious 'fishing hook' ploy. They initially tout No Standing Charges, then once they have the customer, 3 months later…
How does monthly whole bill DD work with Octopus
As we had built up a lot of credit, and bills can be unpredictable as we have solar panels, metered export , and frequent trips away in our caravan, we moved to whole bill DD with Octopus a few months back. Each month the bill reduced our accumulated credit and now the November bill is about £50 more than the remaining…
Confusion re Warm home Discount Scheme
Today I had an email telling me that my Warm Home Discount of £150 had been paid to my supplier. The trouble is that Im sure I do not qualify for the payment. Im not on low income or Pension Credits so Im confused as to why I would get the payment. My son who lives with me is on UC and got a letter telling him he was due…
Gas Meter Reading not Advancing
We had smart meters installed a few years (and a couple of suppliers) ago but because they are in the cellar they have never worked as smart meters and we still have to send in monthly readings. Last week we had the boiler serviced and the engineer noticed that the meter reading wasn't advancing when he did the flow test.…
Can this make my boiler use more energy?
My HA fixed an issue with my Boiler a while back, something called a Diverter, since then the amount of Gas used (with heating off) has increased from 8m3 to 12m3. I am concerned that in Winter this might double cost when I have the heating on. Is there any way changing this part or bad repair accounts for the increased…
Am I really eligible for this
My energy company recently credited me with £150 Warm Home Discount, my concern is whether this is some sort of mistake that may be clawed back later leaving me in debt. In the past I had money that I think everyone got during the energy crisis. I have also had Cold Weather Payments but those are few and far between, I…

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