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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

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For questions about water supply to your home.

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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Calor issues help and advice by LPGnewbie2022 Today at 7:12PM

The Great Offgem Ripoff
So, you're probably all aware, Offgem want to increase everyone's bills by £16 to pay off other people's energy debts. Now, there will be a mix of people in debt with this, but I expect there are plenty that have not even tried to be frugal, have heated their homes and run up debts whilst likely running up further debt to…
What's been your average electricity price per unit over 2023?
I've a genuine interest in this, as I would like to try and find out which sort of tariff gives the best overall value for money, given that it's becoming increasingly difficult to estimate this just from supplier prices, especially with complex tariffs. I realise there will be a significant difference between one region…
Potential discount for prepayment meter customers
"Households face paying extra on energy bills to cover customers' bad debts under plans by the industry regulator... Under the proposals, households using prepayment meters would not be charged the extra sum, which works out at £1.33 per month. These consumers pay as they go, meaning they cannot build up debt in the same…
EOn Next - renewable electricity change ?
Just reread my Jan price change summary letter from EOn Next - and noticed the PS - which says from 1 Feb 2024 - "Next Flex, will no longer come with 100% renewable electricity as standard". It tells you to go to a "terms" webpage - which says there was a new renewables clause added from Nov - but the download button…
So Energy - Broken Company?
I've had some horrendous experiences with So Energy for the last few years , although previous years were okay. I'll summarise my experience. 1. Aug'22 - Installed gas and electric smart meters with an IHD device. Everything seemed to be working okay. 2. They were unable to produce any monthly bills for 10 months while…
No Economy 7 electricity supply - both storage heater and water heater stopped working?!
Hi so I have Economy 7 electricity with Eon Next and use electric storage heaters and an electric water heater. I have a Smart Meter, but that was installed several months ago and everything has been working without issue until now. Two days ago I noticed that my (very new) storage heater wasn't working. I thought it was…
Disputed gas usage
I’m in dispute with EDF over my gas bill since March. The billed me 120 units -£408 for the period of 1-20 March. I do not see how I can possibly of used this much gas, bearing in mind from 15 Oct through to 11 Jan (coldest months 56 days) I used 174 units -£601. Nothing has changed we only have water and heating on gas…
EDF E7
First time posting on here so hope I get it right.I discovered yesterday what my new tariff rates were going to be from 01\01\2024 and I must admit I was totally shocked! I was expecting a price increase of 5% but what I got was this,current tariff: Day 39.92p Kwh, Night 8.57p Kwh, Standing charge 44.03p.January tariff:…
EDF Standard variable tariff 1st Jan rates
The new EDF Standard variable tariff rates for 1st Jan are out: https://www.edfenergy.com/sites/default/files/2023-12/DM1903_Standard (Variable), Deemed and Welcome - standard, E7 and prepayment meters_EPG rates.pdf https://www.edfenergy.com/gas-and-electricity/energy-price-guarantee
Leaving British Gas - who to go to next??
Having had a bellyful of British Gas, I'm looking to move to a new supplier. There used to be something on here whereby you could compare - seems to have gone now. I'm utterly in the dark. I just want out of British Gas. After the utter travesty that passed for their 'customer service' it'd be great if the supplier I go…
EDF - New SVT rates from 1st January 2024
I don't think the price cap tables (by region, rates type and payment method) have been published yet, but I have today seen the new SVT rates for Economy 7 customers in the Eastern region. As you can see they are doubling the night rate. Edit: The single rate equivalent is 28.1p per kWh based on 42% off-peak, 58% peak. If…
Lets talk SMART meters . . .
If you have a SMART meter then you'll not be interested in this . . .UNLESS you're not happy with your SMART meter. I had one at my last house and it was crap. It failed on numerous occasions and completely packed up for 18 months so a bloke used to pop round and read my meter like they did in the old days. . . honestly,…
Not so smart meters ..
I had what I thought was a smart meter but my last bill was estimated. When I asked Octopus why I got this reply: "Unfortunately the issue that you are experiencing is a known issue with SMETS1 meters. Currently, the Industry is upgrading all SMETS1 meters with newer software. This upgrade has caused certain gas meters to…
Shell Energy - Final bill overcharge warning
I left Shell Energy on 16th November 2023. At the time I was on the Flexible 12 Direct Debit tariff and had been since 1st October 2023. The Shell Flexible ** tariff is their price capped tariff. My billing day was the 10th of the month and all bills covering the period 1st October to 10th November 2023 used the Flexible…
Itron Electricity Meter Issue (EM425-UK2)
I want to share some information about this meter, maybe it will help others, or maybe someone will correct me. In a nutshell I have one of these installed in June 2022 by Shell Energy. It never worked, it didn't join the network and the energy display never connected. I complained a lot and was given the run around,…
EV Tariff - Scottish Power
SP introduced an EV reduced tariff in the middle of September 2023. My 2 year fixed rate had just ended on 31/08/23 and I went on to their fixed variable rate for gas/electricity. Earlier in August, I had asked about an EV tariff but was told, quite correctly at that point, that they did not have one. No-one mentioned that…
British Gas - utter shambles - online account doesn't match what I'm being told.
I took a complaint to the Ombudsman regarding British Gas - it's ongoing. It's complicated and I don't have the energy to rehash it all right now. One of the things I wanted, and that the Ombudsman requested as part of the resolution package was an up to date, accurate bill. They responded to me that they had "...carried…
Energy regulator Ofgem has this morning announced the Energy Price Cap will rise by 5%
Energy regulator Ofgem has this morning announced the new Energy Price Cap, with prices set to rise by 5% on average from January. Read the full story: 'Energy bills to rise by 5% as new Price Cap is announced – what you need to know' If you haven’t already, join the forum to reply.
My boiler could have killed me
For all sorts of reasons such as covid and family problems i put off getting my boiler serviced then one day i noticed the pressure dial was not moving so i decided to get it done. The first photo shows a red melted gasket , if the parts from the melted section touch the main cylinder their would have been a loud bang. The…
Any one know how to escape from Student energy group? Want to switch supplier in new flat
Daughter and her friend have moved (back in Aug!) into a flat at uni. Tenants, via an agent who hasn't been all that useful. They haven't managed to get registered with an electricity provider yet - network check reports they are supplied by Tomato energy, but they don't provide energy to the area. Finally they've managed…

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MSE News

Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Which NatWest and RBS branches are closing from 2025? Here's the full list – and banking alternatives
NatWest and Royal Bank of Scotland (RBS), which are both part of the NatWest Group, will shut at least 108 of their bank branches in 2025 and beyond, after the Group announced a further 52 NatWest closures.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
Winter Fuel Payments will be reinstated to all pensioners in England and Wales this winter – but will be clawed back automatically from those earning over £35,000 a year, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up. MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis.
Car finance mis-selling update: regulator prepares for compensation scheme – and warns against using claims firms
Payouts for mis-sold car finance could be another step closer as the financial regulator has set out the factors it will consider if it were to introduce an industry-wide redress scheme – though we won't know more about how this will work until after a key Supreme Court decision expected in July. In the meantime, the regulator has warned that you DON'T need to sign up with a claims firm to be included.
Winter Fuel Payments to be extended to pensioners earning £35,000 or less – here's what we know so far
Winter Fuel Payments will be extended to all pensioners with incomes of £35,000 or less this winter, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up.
Winter Fuel Payments extension confirmed for this winter – watch Martin Lewis' instant response and his message to the Chancellor
Winter Fuel Payments will be extended to more pensioners this winter – though not to everyone – the Chancellor has today confirmed. However, exact details of who will now qualify still remain scant. Watch MoneySavingExpert.com founder Martin Lewis give his instant response, as well as his key message for Rachel Reeves.
Nationwide Fairer Share: Free £100 bonus confirmed for 2025 – here's who will get it
If you bank with Nationwide, you could get a free £100 paid into your account in June or July as part of the building society's 'Fairer Share' scheme. The bonus will be paid to millions of its current account customers who also have savings or a mortgage with it.
Forced onto a prepay energy meter? You may be due money back as 10,000s to be compensated
If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off.

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