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People's Energy to British Gas customer service
Hi, had been with People's Energy, with no issues. Monthly billing, no problem, statements, no problem. Had £290 surplus. Switched by default to British Gas!!!!! What can I say, left British gas about 10 years ago due to poor service, here I am again. How my heart sank when allocated to British Gas. On line account, works…
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What rates are you being offered by your provider at the moment?
With wholesale gas prices at their lowest level since November 2021, we want to know what fixed energy deals you're being offered by your current provider. There are very few fixed deals available to new customers on the market, and those that are tend to be pricey. Yet sometimes we do hear of short-lived 'existing…
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Neck Warmers
After many years working on building sites or just doing outdoor electrical work in the winter the one thing I found critical to keeping warm ( whatever other gear I was wearing) was a neck warmer, sometimes called a ‘snood’. Mine are all stretchy single loops of material that you slip over your head. Some thick fleece,…
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Landis + Gyr E470 Type 5424 Error Code
Hi My smart meter stopped communicating last September with the IHD and my supplier Bulb. On the actual meter it permanently shows V38.03 10.02 and on the bottom line b2Y5530 neither the A or B button have any effect. I have been chasing up an engineer visit since last year but apparently there is a large backlog. I…
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Scottish Power retention Fixed Price Offer
I think it was totally unethical of Scottish Power to have called me just a few minutes ago re my electricity package. I am still on a decent fix till end of April. Then I will move onto the variable cap at circa 28p per unit. Charlatan on the phone offering a 1 year fix at 55p per unit. In what possible circumstances…
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British Gas - Economy 7 scam warning
I'm one of the electricity only customers transferred to British Gas when Together/Bristol Energy collapsed. For over a decade, across various energy suppliers, I have been on an Economy 7 tariff, which has worked well enough for me, despite not using storage heaters. British Gas however, has just informed me that because…
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Why has the electricity standing charge price cap almost doubled?
I can see how electricity and gas per kWh prices are going up to reflect wholesale prices. Yet, the daily standing charge for electricity is going up by a factor of 1.8, almost double. From 25p to 45p per day from the 1st April. (£91 to £164 per year). It is still the same cables, generating stations, and wind turbines…
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When will competition resume?
Given that the energy industry got the rise it wanted, so in theory should now be profitable, shouldn't they now start actually competing against each other for our custom?The cap was only ever intended to be a maximum. It was previously too low in relation to the wholesale price but no longer is.Or is it all a nice cosy…
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Government help
On listening to the Chancellor last night he said he was going to help consumers with a £200 loan to all households to be repaid over 4 years, but hang on is he really helping. At the moment we pay 5% vat on all energy bills, so if the bill goes up he takes more tax (for doing nothing). So if my energy bill goes up by say…
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How to get Ofgem to set energy standing charges to zero?
Currently, setting standing charges to zero would add approx 15 percent to the tariff rates for gas and elect but removing the daily charge of 50p (for gas and electric) would be very Green as it would emphasize the benefits of low energy usage rather than penalize it. Incidentally, wholesale electric rate is 7p kwh…
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Help needed with woefully negligent British Gas
Hi all, I need some help and advice on what to do with British Gas after being moved to them following PFP's collapse in September. For a quick TLDR, they left me without heating and hot water for months after the switch over occurred as they updated my smart meter incorrectly. The subsequent temporary workaround my side…
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Together Energy Update - Sky News
https://news.sky.com/story/local-authority-backed-together-energy-latest-to-face-collapse-12509418
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Solar Power - Definitely Green but is it affordable
Solar – What’s in it for us? Renewable energy clearly helps to prevent further climate
change but is it affordable? We have
decided to invest in solar technology and wanted to share our thoughts… The rise of energy prices Daily Per kwh Daily Per kwh Sep-21 23.921 12.549 26.496 2.484 Fixed rate Oct-21 24.01 20.871 24.01…
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Missed appointment to fit smart meters
I’m with British Gas and arranged for smart meters to be fitted in October. I received a text cancelling the appointment on the arranged day and arranged for it to be done another day. The installation was completed without issue on the rearranged day. I did spot that there was a £30 fee due (either way) if the appointment…
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British Gas Pushing People to Fix
British Gas customers have voiced concern over emails they have received from the UK's biggest energy supplier that encourages them to switch to fixed deals that would leave them £100s/yr worse off. Read the full story here: 'British Gas customers take issue with emails 'pushing' them onto fixed energy deals that would…
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Neon Reef to British Gas?!
I've just been moved from a fixed rate with Neon Reef - approx 17p usage rate / 20p standing charge to a variable rate with British Gas - approx 21.5p usage rate / 25.5p standing charge. Surely this isn't the cheapest rate for Ofgem to move me to?? 😠
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Ofgem Energy Price Cap Consultations
Ofgem have issued 5 different consultations today about the price cap - details at https://www.ofgem.gov.uk/publications/ofgem-consults-adjustments-energy-price-cap
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Shortly, it will be time to think ahead about fixing your price.............
.....ahead of the new capped tariff in April . It may pay to stay with the capped tariff going forward but it is going to rise substantially. Energy suppliers that take on the customers of failed suppliers will able to recoup the costs of doing so faster, in a potential blow to millions of households. Regulators are…
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Octopus Energy - Bonkers Cheap 24 Month Fixed Electricity Rate - No Exit Fees ( Now Withdrawn )
In current climate fantastic fixed rate I noticed on https://octopus.energy/tariffs/ put postcode in, dont click get quote filter domestic/fixed scroll to Helpful Octopus 24M Fixed November 2021 v1 My region rates comparison, standing charges same Unit rate: Electricity 18.6 p/kWh :Gas 4.67 p/kWh Current Cap Electricity…
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Utility Point => EDF - Progress with dates on EDF web-site (new?)
As a former Utility Point customer I've been looking at the EDF web-site every few days, and until today it has just had the same FAQ for UP customer's that appeared fairly early on. But today I saw this: https://www.edfenergy.com/content/welcoming-utility-point-customers (click on the small "Read more" text to see all of…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.