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Smart Meter IHD history
Hi, I've recently switched to Fuse and looking in the IHD's History section, when I scroll back through the past DAYS usage, it only shows me the usage figures for the last 8 days. I've been with them a few weeks so when I spoke to Fuse they said they had tried to push out the missing data to it from my first day with…
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SSEN vs British Gas – meter tails upgrade responsibility?
Hi all, looking for some advice as I’m getting nowhere and keep being passed between companies. All I wanted to do was install an EV charging point. As part of the process, SSEN (the DNO) carried out a load check, upgraded the cut-out fuse from 60A to 80A, and then told me that the meter tails (the cables between the…
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Gas & Electric - EV Tariff, which one?
I am currently on Octopus IOG Flexible for electric and a Gas fix with the below rates Electric - 28.22p unit rate (day), 7p unit rate (11:30pm to 5:30am). 51.81p standing charge Gas (Ends 8th Aug) 5.71p unit rate. 28.88p per day Our usage was 5921kwh for electric (3452kwh night & 2469kwh day) and 5737kwh for gas per year.…
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Switching to Octopus
How long does it typically take for a new supplier to start receiving half hour meter reads? I was on Eon Next Drive and wanted to switch across to Octopus IGO but was told I first need to move across to a standard tariff. My switch went through yesterday(21st March) but at the moment I am unable to move across to IGO as…
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Octopus Cosy heat pump and Intelligent Octopus GO tariff
I already own an EV and next week Octopus are installing a Cosy heat pump. My calculations indicate that I will be better off upgrading from GO to IOG than switching to the Cosy Octopus tariff. (your mileage may vary). Obviously I would like to take advantage of any cheap periods over and above the 6 hours from 23:30 to…
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Would someone care to try and explain this (Energy Price Cap)
So today my mother received an email detailing her new prices for G&E for April '26, for the record, she is on Economy 7, uses over a 12 month period, twice as much electricity at night than she does day, and has only one gas appliance, a heater in her front room. So, the changes are as follows… Electricity Standing Charge…
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Best way to dispute energy and utility bills?
I've been overcharged by my energy supplier and broadband provider a few times this year. The process of disputing them is painful, hours on hold, having to quote regulations, escalating to managers. Has anyone found a good way to automate this or make it less painful? I know there's Resolver and Citizen's Advice but I'm…
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Switching from octopus to eon
fixed until November with octopus 2025 v1 and thinking of switching to e on tracking 12m v11. just worried about the war and prices changing the prices by going up. Apparently I’ll save £116 a year. Just wondering if people are in a similar situation of wanting to switch earlier than their current fixed term because of the…
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Octopus still no refund after 13 days!
I’ve been trying to get a £460 account credit refunded after the account holder passed away, and you wouldn’t believe how difficult Octopus makes it. I can send them money in milliseconds, but they take forever to process a refund. Seven calls (all recorded on my iPhone), more than ten emails, and three messages to “king…
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E-On, fixed rate
being on a single rate with e-on i thought they would run alongside it a tou and free electric on a weekend etc and try to cut down on the 4-7pm time slot
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British gas intend fitting an unwanted smart meter...
As title, I have no wish to have one am I required to engage with them re this?
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E.On Next trying to pull a fast one?
Be warned… About two weeks ago, I took a gamble and decided to take out a one year fix with E.On Next (my existing company). As we mainly use during the day I was sure to chose a tariff that had the same day/night rate and this was confirmed in the email confirming the tariff change. get my first statement post change and…
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Confused about tracker vs fixed options savings
Apologies if I'm being dense here - my fixed SO Energy deal is coming to an end on 1st April and my household has very high gas usage. a couple of weeks ago I was looking for fixed price deals but everything had been withdrawn. i signed up to the Eon Next Pledge tracker (5.24p gas unit price), switching on 1st April I've…
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Can't Compare till Fixed Tariff rate from April are released
I'm looking to change fix tarriff on Eon next but it's impossible to work out as we don't know what the unit or standing charge on my fixed rate will be to calculate as the new tarriffs already include the April 1st reductions? Wish companies were forced to release what current tarrifs would be so we can compare.
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Using electricity in the barn that has not been paid for - HELP!
Ok so two years ago we moved into our new cottage which has an old milking barn outside which has a water and electric supply. The water in the outside barn is supplied from the mains at the house and so was the electricity we thought as the old meter in the barn is taped up. Unaware to us it now seems this not the case…
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Moving Home - Fix or Keep on Variable ?
Hi All, I have read a few threads on here recently about fixing and wanted to ask about our current situation as we are moving house next week and want to lock in the best available deal ASAP. We are currently with UW on a Variable Double Gold tarrif which is - Electricity - 27.704 pence / kWh Gas - 5.658 pence / kWh I…
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Disappearing and/or Updating (more £££) Energy Fixes
This morning I decided to sign up for a 2 year fix with EDF (I am on one with them that is about to run out). I signed up for Simply Fixed 2Yr Mar28v5 . By mid-afternoon that had been replaced with V6 which is £50 a month more expensive, with EDF seriously hiking the gas unit price within the fix. I know fixing is not for…
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Outfox the Market withdraw all Fixed Rate Contracts from offer
As of today, 19th March 2026, OFTM have stopped offering Fixed Rate Contracts. When asked why they stated that it was "Due to the uncertainty of Wholesale Market prices". I expect all the other suppliers will start pulling their Fixed Rate offers leaving only Variable Rate contracts to choose from when your fix expires. A…
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Metre readings
Hi My Mother who lives on her has 3 storage heaters and has economy 7 heating she currently pays £370 a month to British Gas and they have just put the DD up to £760 a month as they have said she is under paying. I have since looked at her bills and her day readings are a lot higher than her night readings. She has a smart…
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April price cap. What reduction?
I've just received my email from Utility Warehouse setting out the revised unit rates from April 1st for the price capped Value Economy 7 electricity only tariff I am on. This has been trailed widely as likely to lead to a 6 to 9 percent reduction in bills; Not for everyone it seems, my cost will actually increase by 3%.…
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Most recent: No contact from water company by nologo
17 August at 3:42PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.