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OVO Billing- Advice Needed
I bought a property on 19th December (and as it's a project, we're still in the process of moving in fully) On the date I got the keys, I rang OVO energy to set up an account and advised them that the Gas Meter wasn't working- they went through all of the steps with us to rectify it at the time but instead got an Engineer…
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British Gas switch
Recently I switched from British gas to Outfox but I was wondering when I will get the credit amount from the old account.
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Outfox Energy SMETS1 Smart Meter Compatibility?
Hi all, I'm in a property that has SMETS1 Smart Meters for both Gas and Electric - they were like that when we moved in. The people before us were with OVO, and I'm with Octopus. Both suppliers have been able to connect just fine to the SMETS1 meters and do the readings. I want to switch to Outfox because they are much,…
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Fix Tariff Exit fees -
It used to be that if you changed from a fixed tariff to a variable tariff, within the same supplier, the suplier would zero the exit fees. I have just had a customer service issue with BG, and have threaten to leave, however to do so they Fixed tariff still applies the exit fee unless moving to another fixed tariff with…
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British Gas and renewal of a EV tarrif
OK, I apologise if there is a thread on this, but I cant see one. Over the past 3 months, since Oct I have to call British Gas to reduce my Direct Debit. I have now found out why they are doubling my DD without my permission each month. They constantly look at DD amounts to help customers( this I understand) but they use…
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Cheapest energy company for empty property
Hi, I currently have 2 empty rental properties that are going through sales, one has been empty since March of last year, and the other since Sept. Can anyone recommend the best energy company / tariff to be with please? I am currently with who the tenants were with previously (EON next and Octopus), which are variable and…
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Overcharged for electricity due to time clock/ E7 meter problems.
Hello All I moved into my all electric 2 bed apartment in October 2025. My meter has readings, a day rate and night rate, as I believe there were Economy 7 storage heaters in the past. There are now standard electric radiators installed. I have been providing the day rate reading monthly to the supplier (British Gas),…
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British Gas problem - RPS scheme for debt repayment - anyone familiar with this?
I'm having an issue with British Gas. It's a long drawn out saga about which I have recently been to the Ombudsman. To summarise: I have a debt with British Gas for which I had a payment plan, with a payment card. Everything was going just fine until BG moved all accounts over to their new system. They said they had to set…
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Cost of kWh for Landlord?
Hi, I live in a block of forty flats, all owned by the same landlord. We all pay £600/month and that includes all bills. We all have Dimplex 750W heaters in our rooms....…
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Economy 7/off peak tarrifs
I moved into a rented flat end of November and am using Electric heating for the first time. There are electric storage heaters (with simple input/output dials in hallway and lounge and panel heaters in bedrooms. Because I am on a fixed tarrif with British Gas til April I stayed with them, and they said my existing tarrif…
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Cheapest pay as you go tariff
Asking for a friend what is the absolute cheapest pay n go tariff with cheap daily standing charges for someone in South Yorkshire for both gas and electric Thanks
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Old electricity meter
Some time ago I had a visit from electricity engineer as my meter is out of date. It is inaccessible as at the back of a corner kitchen unit (kitchen put in by previous house owner}.He could take no action. I do have a smart meter as I am disabled. If it is essential that it has to be replaced, who is reponsible for the…
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Have you benefitted from installing a SP Gateway that you didn't anticipate?
Hi I received a quote for a Solar Panel that included a backup* gateway in case of a power cut to the whole house. I lived 10mins walk from my house for 6 years, and about 1.25 year in my house, not experienced one (it could have happened while I'm out, but no sign of any!). So, I contacted my electricity network operator…
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Octopus Energy Variable Direct Debit
I am having problems with Octopus Energy (been a customer for over 6 years) relating to my DD. My DD is a variable one and, up until recently, meant that a monthly variable amount (dependent on energy usage that month) was taken from my bank account on, or around the 9th of the month. Now, it seems, Octopus have decided…
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Going all electric?
OK, so hubby sometimes has strange ideas... the latest being that we should not replace our aging boiler (still has some life left but not much I'm afraid) but switch to full electric in a couple of years time (so not next winter), by dismantling the old central heating radiators and putting in fixed electric radiators (or…
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Gas Bill dilemma
I have a moral dilemma and I don't know what to do. I was once supplied with gas and electricity from Co-op energy on a duel fuel tariff. When octopus energy bought co-op energy my account automatically switched over to them. Or so I thought. I continued to pay by D/D every month and thought nothing of it. I've not needed…
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What to do in a power cut
Hi everyone We've just published a new guide on What to do in a power cut and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Clare
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Third Party which can intervene and sort out Energy Bills
We are a community village hall and classed as a business customer. We have different suppliers for Gas and Electricity as this worked out cheaper(and safer as can be seen below) than dual fuel. We are currently with SSE whose customer service is horrendous and have unresolved billing issues going back nearly three years.…
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Cashback
Recently changed to EDF for my home energy. I assumed the new energy supplier would add the cashback to my account. On contacting EDF I was informed the switching supplier pays the cashback. Could anyone confirm who pays.
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British Gas chasing a bill 10 days after it was paid.
Around Nov 10th, I received a gas bill for the last Quarter, I scheduled it for payment with my Bank and thought no more about it. December 1st, I received a chaser and checked my Bank statement to find the bill was paid on November 21st. Despite them saying "if you have recently paid, don't reply", I informed them the…
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Most recent: Air to air heat pump? by TroubledTarts
5 April at 8:02AM
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.