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Refund rights
I was due to go to Florida in 4 weeks time. This is obviously looking very unlikely My holiday provider is not being great with comms around refunds. They have said that we would only get a refund if the flight is cancelled. As this is a connecting flight from Manchester to Frankfurt to Orlando its unlikely that it will be…
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Balearic Islands and Malta among destinations added to UK's quarantine-free travel 'green list'
Holidaymakers returning to the UK from the Balearic Islands, Malta and Madeira plus a number of other destinations won't be required to quarantine from next Wednesday (30 June), after changes were announced to the travel 'green list'... Read the full story here: Balearic Islands and Malta among destinations added to UK's…
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Moved: I don't know what to do
This discussion has been moved.
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TUI refund from previously moved holiday
Firstly hello everyone, I'm new here. I've been searching through the forum for an answer to my question. Found some with similarities but thought I'd post my circumstances to. We had a holiday booked for 2020. It got cancelled during the period when everything was up in the air and people were struggling to get cash…
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Love holidays
After taking advice off here i've spoken to love holidays again to give them another chance to repay my flight money.but again they said nothing they can do.So been to a few solicitor's for a action before letter and none was willing to do one because they said that £1178.00 wasn't enough to pursue.i explained that i…
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Villa owner not refunding deposit - despite it being in T&Cs
Ok, a brief timeline before I get to the nitty gritty... September 2019 (pre pandemic): I booked a villa in Orlando for the Summer of 2021. Paid a deposit. September 2020 (mid pandemic): the villa owner got in touch to say she was selling her villa, so cancelled our booking and refunded our deposit. September 2020: I used…
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Lastminute.com issue
Hello We recently had our flights cancelled by LM due to the pandemic. We were told we would only receive a refund for the price of the flights which was £742 and not the add on we paid for luggage which totalled £99. After several phone calls to customer services it was explained that they would only refund the money that…
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Easyjet refund query
I have a return flight to Iceland booked for next week. My outward journey has been cancelled by Easyjet and they have put me on a new flight the next day, however this is unsuitable as I'm on an organised tour which starts on the day of my original flight. If I apply for a refund will this request only apply to the…
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Airbnb and Government website nightmare!
Hello everyone! Just looking for some advice. Myself and my friend booked a holiday to Malta on Friday the 25th of July. However, the following day we saw that the government website got updated A DAY LATE with restrictions that now mean we can’t travel there. The restrictions are that we need two jabs however both of us…
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Wedding registrar
Hi. My son has lost a great deal of money as the company he paid a full deposit for his wedding to has gone bust.On top of that they paid £550 for a registrar to attend .The wedding could not go ahead because of covid,but the local authority say that the payment is non refundable. Surely in a case of a pandemic this is not…
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PCR test refund rip-off
Good morning to all. I wish I could reach out to Martin Lewis personally re to the following story. Nevertheless, I'm happy to explain my frustration in this email instead. In October 2020 I booked a holiday for my partner and I to Cyprus with Jet2 for November. I booked a certificated PCR test for both of us at the Vivo…
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S75 claim rejected after scammed by Treadmillsdirect website
Dear Forum, I have been scammed by a website which claimed to sell treadmills to some of the big names in fitness such as David Lloyd. On the 19th April I spent £512. 99 and I got a confirmation of order e-mail but nothing after that. The website and order confirmation looked genuine to me. After I chassed the order and…
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PLEASE HELP - I can't find any supplier for the testing package I need...
Hi Everyone - hopefully someone can help me as I've now spent basically two days on the internet to no avail... Our family (2 adults and 2 kids) are going to Majorca on 10th July, returning 17th July. The requirement for this is, in it's simplest form, no test to go, test with 72 hours of return flight, test on day 2 after…
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Holiday accommodation business owner - guests want deposit refunded but goes against T&Cs
My siblings and I own a family-run holiday rental cottage abroad. Last year our guests transferred their bookings to this year but one guest does not want to take up their booking now. The issue is, we have not cancelled their booking and our terms state a non-refundable deposit. The guest wants their deposit back,…
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What Covid test needed to return to the UK?
We intend to go to Spain, however when returning we need to have a test within 2 days of departing for re-entry back into the UK. The Government website outlines it here https://www.gov.uk/guidance/coronavirus-covid-19-testing-for-people-travelling-to-england#type-of-test It states that a "an antigen test, such as a test…
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Isolating following app notification
Late on Thursday evening, my husband had a notification from the NHS app to say that he needs to isolate for the next 9 days. He immediatly contacted his employers on their health line (his employers are a London airport), and explained giving all the relevent information from the app, and his work rota etc, the nurse he…
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negative test for ibiza with tui please?!
booked ibiza with the wife from July 5th with Tui. both double jaded and nhs covid ap showing this. on the tui site we've purchased the @30 lateral flow test for while were there and the second day PCR for when we return. im unsure if we need to have a negative test to actually get on the tui flight at Doncaster? most…
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Who to complain to about a private covid test provider?
I returned from holiday and did a day 2 test but have not heard anyyhing since. I have not been able to contact the test provider and they will not respond to my emails. Thanks
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Negative PCR test within 72 hours to fly to Greece
Hi, wonder if anyone can tell me exactly what time is meant by a negative PCR test to fly to Greece from England? Does it mean the time the plane sets off? (what if it's delayed)? Or does it mean the time the plane lands? https://www.gov.uk/foreign-travel-advice/greece/entry-requirements Due to a prior commitment it might…
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Return to Wales, landing in Birmingham, which test supplier?
We will return from Mallorca, at the end of July, so the a Green Country. No isolation needed. But, according to Gov.Wales i should book a test through the special portal, they're 88 quid for a test. There's four of us, id rather not! However, since we land in England, could we instead use a English supplier of Day 2…
