-
New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
-
Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
-
store receipts
Hi just a question about store receipts,I went into newlook to buy an item,I went to till the customer advisor told me that they have gone paperless,I was shocked as I didn't think store could do this and had to give you a paper one if you ask, have I got a right to ask for paper one???? Also when I went to pay fir item by…
-
How can I be sure a call or text is from my bank?
I'll kick things off with the first question. Sadly we often hear about scammers who call or text people, pretending to be their bank. How can I make sure a call or text that looks like it's from my bank really is?
-
Ear bud success!
I thought I'd post a positive story, a success in claiming my rights, mostly as a result of the good advice in this forum. Last December I bought my daughter some J-Lab earbuds from Argos, costing about £30. She used them pretty much continuously, she may have taken them off when having a shower or in bed, but that's about…
-
Kudos to Argos
We bought a Freesat box in October 2023 and over the last 2 months it had started to become unreliable, turning itself on or off randomly and sometimes having a purple overlay on the picture when turned on! I tried factory reset and software updates without success. I took it back to our local Argos and after initially…
-
Amazon Nightmare
Not sure if this is in the right thread, please move if it isn't. This is just to document my experience and hope it can help others in the future. In January, i ordered 3 phones off amazon (2 s21 fe & 1 flip 4). On the day it was meant to arrive, i received a "delivery failed" notification even though i was sat…
-
My Boots Advantage card points were stolen. Can I get them back or what can I do?
Hi Katie On 23rd December, over £600 of my Boots advantage card points were used in a store in a London, across 4 transactions and I have been left with £4. My Boots card was locked away at home (where no-one else was present) and I was out of the country on holiday for several weeks before and after this date. This…
-
Already redeemed store bought Amazon gift card.
Hi Katie! My daughter recently bought her son a £50 gift card from Tesco which he found had already been redeemed when he tried to use it. He realised that the packaging had been tampered with. Daughter has been to Tesco more than once and they refuse a refund or to investigate as it is Amazons' problem, they say.....…
-
How best to post a query on Consumer Rights
Hi, Sometimes we see that the Original Post (OP) in a thread is one huge block of text. This makes it difficult to pick out pertinent points and to give sensible advice. We don't need long posts, particularly posts where the Original Poster (OP) is "deeply upset" or "horrified at the company response" - we don't need to…
-
Warning on Debenhams Returns
Hi. I just wanted to put out a bit of warning about Debenhams returns policy. Very minor issue, but just a bit of advice. We recently ordered a gift for our granddaughter from Debenhams. It arrived smashed., so we went straight to order details on the account and it had a link for returns to DBZ F&F which is the third…
-
SAGA Magazine lifetime subscription - compulsory shift to digital format
Many years ago I paid for a lifetime membership and subscription to SAGA magazine. The subscription contract entitled me to receive 12 copies of SAGA Magazine per year for life. I have just had a letter to say from June 2023 they will no longer send the magazine in print form but I can have the magazine in digital form!…
-
Marketplace scam
I’ve been scammed on Marketplace. I’m resigned to the fact there probably nothing I can do but wondered if there is? Facebook have no way of reporting this that I can find. The seller is still listing and not responding to messages. Is there anything I can do?
-
Replacement of ordered goods online before delivery
I'm aware via various posts on your forum that there seems to be a growing number of instances where expensive goods such as laptops or iphones are ordered online, but when they arrive and the package is opened inside is something cheap of similar weight, such as a bag of rice. As it is then impossible to return the…
-
Text messages from family members who have supposedly lost their phone.
Every few weeks I get a text, supposedly that one of my kids has lost their phone. My classic reply is to ask “which one of you now?” To which there is often the reply “the elder one”. I doubt anyone would reply with anything other than their name. I know in the UK you are told to forward the message (or copy and paste) to…
-
Beko washer-dryer failed after ~1 year, flooded kitchen – Beko refuses responsibility
I want to share my experience with Beko because I would strongly recommend that anyone considering a Beko washing machine or washer-dryer thinks very carefully about the level of manufacturer support they can actually expect when something goes seriously wrong. I bought a Beko WDIK854411F washer-dryer from AO, which was…
-
Avast data settlement – UK users offered free software to waive claims. Possible group action?
Yesterday I received an email from Avast relating to the FTC case against Avast Software. As I understand it, this relates to the $16.5 million Federal Trade Commission settlement concerning Avast’s collection and sale of users’ browsing data. The email offers me two years of Avast services free of charge, apparently worth…
-
Refund in full
Hi, contacted complete savings today. After being confused by their offer of an 3 month refund on the first call, I did some more research, rang again and quoted MSE advice and consumer law on pop ups (I didn’t know I had signed up) and got a full refund of £740. Thanks for making this easy.
-
In case it applies to anyone else: Re: Hoover purchased at Argos
Hi all I purchased a new cordless Hoover to replace an older model a couple of weeks ago. I always buy spare filters when I get a new vacuum but for the last week or so, despite contacting various spares suppliers, I could not find additional filters. They suggest replacing them every 9-12 months and giving a regular wash.…
-
IKEA delivery - won’t help carry sofa?
We bought two sofas from ikea and paid for delivery - they’ve missed two delivery dates so far which is majorly inconvenient but that seems to be par for the course with ikea. What’s more concerning is that they say they cannot guarantee that the driver will help carry the sofas. They only guarantee kerbside delivery and…
-
Will it affect my credit file if I don't pay a concert ticket payment plan?
Can anybody help with this? I bought a concert ticket on a payment plan through AXS ticketing online yesterday and I've realised I can't go. I haven't received any information on the payment schedule or t&cs about the plan. It did show the plan at the time of order, and there was a 3% credit charge added, but I didn't read…
-
Amazon Gift Voucher Complain - Apologies and Final Thoughts
I’d like to draw this thread to a close by sincerely thanking everyone who’s taken the time to contribute. I genuinely appreciate the effort that forum members put into helping others, even when opinions differ. I also want to apologise if using AI for part of the analysis went against forum rules — that wasn’t intended to…
