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ParcelHero Scam
I sent a parcel with this company which arrived severely damaged but also with some strange orange substance that managed to leak through the packaging. The company refused to compensate me, and within minutes of receiving my complaint, removed £167 from my bank account. The reasons given were firstly that their maximum…
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Old driving instructor changed test date without permission
Hello , it’s a bit of a long one but asking for advice wether i should get some money back My daughter was having driving lessons paid for by me (Dad) , we paid the instructor for the test fee and he booked a test The instructor wasn’t that great and she wanted to change instructor, we found a new one and she was happy I…
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Selfridges refusing refund
Please help! I ordered a very expensive watch from selfridges which I received in awful condition, not in original packaging, no protection, watch covered in dirty finger prints and appeared second hand. I immediately contacted their customer services who advised me to return the watch for a refund. I did this via their…
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Amazon con?
Bought an item in the Amazon.co.uk Black Friday sales. After ordering delivery slipped to 8th Jan. Item was £200+ cheaper so just accepted I may have to wait for a bargain. Since then it has been, and still is, on sale by the same seller, Amazon, at the much higher price. Delivery date came and went and discussions with CS…
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Is there a law against upselling at vulnerable moments? E.g. in a dentist chair!
Hi there, Is there anything that can be done to stop the practice of upselling when the customer is in a vulnerable position? I had a visit to the dentist today where after completing treatment and I'm in the chair with a numb face after three fillings, the dentist offers a upsell on my next treatment. I know it's not a…
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Curry’s fridge nightmare need urgent help
Sorry bit of a long one - bought a fridge freezer brand new from curry’s in 2019 with a 5 year warranty and 10 year compressor warranty - a year in the ice machine was faulty so we claimed on the 5 year warranty no problems - 4 5 years later it started losing it temperature we claimed on the warranty as still in date for…
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Ebay Purchase Query
Hello, I purchased an ex display iPad from Ebay in March 2024 for a relative. Paid using Paypal Credit. The iPad is no longer charging as of yesterday. Purchased a new cable to rule that out. Old cable and plug happily charge my iPhone. The iPad was listed with a 12 month warranty. Contacted seller to inform them of the…
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No warranty on 4 month old microwave?
So we bought a Caple microwave from a local kitchen installer. It was a cash sale and they said they were clearing their warehouse out. So the add said " Ex stock, still in unopened box, No returns, No warranty." It is now faulty and the manufacturers say they will only come out under the two year warranty if I have a…
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Bespoke kitchen worktop not to specs
Hello, I placed an order for a custom kitchen worktop from a well known supplier about 3 weeks ago, using their online design tool. The next day, I realised I had made an error, and emailed them to correct it. The sales rep said that the design tool had been locked once I submitted it, so I could no longer edit the design,…
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Returning item but told it needs to be sent back to manufacturer in China
I’m trying to return an item I bought from a UK-based company under distance selling rules. The company has accepted this but has told me the item needs to be sent back to the manufacturer in China using tracked delivery. The item was £60 and to return it will cost £22. Does anyone know if they’re allowed to do this? Seems…
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Shop Receipt is different to Finance Agreement.
Hello everyone, I bought a couch from SCS and their shop receipt is different in several places to the Finance Agreement. For example, the Finance Agreement shows the amount for 'Insurances / Warranty' as £146.70. The shop receipt shows a 5 Yr Sofaguard £118, Fabric Recliner Care Package, £45, Fabric Care Kit £50.…
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Lidl New returns Policy? Is this legal?
I have shopped for a long time with Lidl and purchased everything from power tools to electric blankets. I particularly enjoy their 'middle of lidl' products. Up until last year if you had any problem with an item say a faulty drill? You could go to the checkout, the manager would come down (or supervisor) look at your…
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Another ParcelHero Overcharge Scam
In October 2024 I used ParcelHero to find me some options for returning a large parcel, I measured it, weighed it, etc, entered all the info on ParcelHero's site, and they found the best price was £10.03 through Parcelforce. I dropped off the parcel at the post office, and it was delivered successfully. In December, I…
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Return refused despite item being in perfect condition
Flannels UK company has refused my return of a perfect item because they claim it has been 'worn, damaged or washed'. I did not do any of the three to the item. I returned it in its perfect state after trying it on inside for 1 minute and finding out it was too large. I returned it the very next morning after the evening I…
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How to pay a person and be protected from scam
I'm not sure if this is the right part of the forum so please feel free to suggest somewhere more appropriate. I'd like to buy something from Facebook Marketplace which will need to be delivered. It's a craft item, non-electrical. I have a different-sized item from the same manufacturer and they are very robust. So I'm not…
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Refusing to refund VAT. Is this allowed?
I bought a turbo trainer online (electronic equipment) via Zwift. It is unboxed, brand new, unbroken seals etc. I have filled out their Returns Form but it deducts the VAT. I have reached out to them and they state as per their returns policy they do not reimburse VAT. 1. I can't see it in their Return Policy (See image)…
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Sports Direct - Possible Fake Arsenal Kit
Hey all. So I bought an Arsenal Authentic jersey from sports direct. https://www.sportsdirect.com/adidas-arsenal-authentic-home-shirt-2023-2024-adults-378919#colcode=37891908 After receiving the item, the first thing I noticed was that the Adidas tag was attached using one of those plastic things, and not the string that…
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Accident at car dealership - what are my rights?
This morning I brought my vehicle to the car dealership for a service and MOT. The forecourt was left untreated and was an ice rink, but I actually slipped and fell on ice while walking up the sloped main entrance, so it was within the main entranceway. I have a swollen arm, wrist and have pain in my neck, elbow and…
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Roofer overcharge ?
Following recent storm and high winds, I've had a dislodged clay/concrete roof tile put back in place by a local roofing company. They charged me a whopping £375 to do the work but all they had to do was climb up a ladder (there were two men) and do the necessary. It took less than 10 minutes. The business is a limited…
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JUST EAT!
I ordered food from KFC totaling £85.46 at approximately 12:40 pm, with an estimated delivery time of 20–30 minutes. However, the service I received was wholly unacceptable, and I am appalled by the way my complaint has been handled so far. Details of the Issue: 1. The delivery arrived significantly late, at 1:42 pm and…
