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Fitted kitchen
We paid 10% for a new fitted kitchen. No one came to measure. Long story short their 1st fitter was sacked for demanding money and not doing any work. The 2nd fitter refused to turn up. We requested SAR. One internal email states in black and white that the 1st fitter was previously sacked and he is in breach of contract…
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Refund for service no longer required
Hi, I paid for a supercar experience which is due to take place mid March. I paid in full for it in early December by credit card. The person I bought it for is no longer in contact with me and I have no use for the ticket. The vendor says their 14 day cancellation policy applies and as a gesture of goodwill they will…
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Purchased Item Never Dispatched From Retailer - Now They Won't Rufund Me!
Hi. Any help or advice is greatly appreciated. I am at my wits end and don't know what to do... I purchased a Christmas gift on 02.12.24 for £379.99 through Klarna. The Retailer updated me the same day to say item should be delivered to me on 10.12.24. On 09.12.24 the retailer contacted me again to say there was an issue…
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Hinge broken on 4yr old laptop
Hi - I just wondered what the consensus view was on this. i have a 4yr old HP laptop. We have already had a hinge replaced on it & a hinge has broken again. The laptop itself is fine but can’t be used as can’t open it up properly. John Lewis told us to speak to HP. HP said that there was nothing they could do (they don’t…
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Tusker Price Dispute
I ordered a car through my company's salary sacrifice scheme with Tusker in November 2024 and took delivery in December 2024. The price has significantly reduced since I took delivery (by approx. £124 per month) and I've calculated I will pay an additional £4,580 over my agreement term. I've reached out to Tusker but…
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Moved: Kybotech - The moaners are right this time
This discussion has been moved.
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LG warranty issues
Washing machine 16 months since purchase and still under warranty. Faulty has occurred and unusable. Seller, John Lewis, say not liable and should contact manufacturer. Did so end of December and told engineer from their easier contractor Pacifica booked for 9th January. failed to turn up. LG told me to contact Pacifica.…
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UK buyer - Goods bought from EU seller not as advertised
Good morning all, hope you can advise I purchased electric/battery gloves from an EU based company for delivery to my UK address - ( order value over £200) I have bought same gloves twice before (over a 10 year period) from the same supplier/company. The gloves arrived on 09.01.25, & are not the same product as advertised…
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Undersold Electric Heaters
HI everyone, I bought 4 electric heaters from an online heating specialist site. I bought them based on the wattage for the suggested room sizes they listed for the heaters I purchased on the website. My bedrooms are roughly 3m square and they said they (500w) are said to be suitable for up to 5m square. They are not…
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Help - dodgy car re-spray by insurers repair company
My car bumper
was damaged by a hit & run and sent to the insurers repairer. It came back
with overspray and pin !!!!!! bubbles that had popped and dried which I
complained about. They said they
would fix, but had it back again today and found a pin !!!!!! (sorry no photo).
On Friday they told me they had painted, flattened…
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Argos - faulty goods policy
Hi all - I purchased a laptop from Argos on a Black Friday deal at the end of November. It was as a Christmas present for my son, who received it for Christmas. The laptop initially worked but after several uses a fault occurred and the operating system wouldn’t load up - black screen and no way of attempting a reset.…
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Refunds & NDA
Hi i I recently paid for a years training course with a reputable charity. There’s been loads of issues for all the cohort in terms of quality & delivering what was supposed to be & was advertised. Many people have asked for a full refund at the end as they are still working through what ‘qualification & award ‘ people get…
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Amazon Refund/Return Headache
I will try to keep this brief, but bare with me. My girlfriend orderded me a Ticwatch (Smart watch) from Amazon for Christmas. Sold by Mobvoi, fulfiled by Amazon. As this was a present for me she elected to have it delivered to a local amazon locker so the surprise wouldn't be ruined. Parcel gets delivered to locker and my…
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Question about 14 day cooling-off period in case of broadband service
Hi All, If I enter into a 12 months contract with a broadband service provider today and select installation date tomorrow, when can I cancel the contract without paying an exit/cancellation fee if I'm not happy with the speed or anything else related to the service? On one hand, here it says I can cancel within the 14-day…
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Amazon forcing me to manufacturer website for 6 month old defective item
Hi, Back in July I purchased an Oral-B electric toothbrush from Amazon. It has stopped holding charge and I want to get a replacement. I have gone through various routes on the Amazon site but all now end up at offering me to go to Oral-B website to resolve the issue. As I understood it, under UK law it is up to the…
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Samsung TV delivered Faulty and refusal to allow return
We recently brought a TV for our son's bedroom direct from Samsung, and upon opening the box noticed the tv was cracked. Samsung are refusing to accept a return, claiming it should of been reported within 14 days of receipt. We didn't do this as it was a BDAY present brought before xmas, so it was put out of the away…
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“Life Coach”’not responding to request for a refund
Last week, I approached a “life coach “ for help with difficult circumstances (advanced cancer) I paid £20 for an initial phone discussion, with great doubts about paying for a full course (£4000 for 12 weeks) but when he offered a discount down to £1,500, feeling a bit desperate, I fell for it and transferred the £1,500.…
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Goods damaged upon receipt
Hi all, I wonder if someone could explain the procedure for me to get a refund or repair for an item I bought. The item is an electronic step for my taxi that cost £1,220 so not cheap. The thing is, I didn’t open the box for about 3 weeks because I didn’t have a date for fitting but when I did open it I found it was…
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Taking a company to court to reclaim funds
After using a company who has serviced our boiler for years, to install our en-suite shower, we soon realised that this was an area where they were not so proficient. Over a matter of months our shower pump in the airing cupboard started to splutter and after getting in touch with the pump manufacturer, they informed us…
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Indesit dishwasher
I purchased an Indesit dishwasher directly (Hotpoint). Used it twice a week for 13 months it caused the while house to be without for a couple of hours in Christmas day. It's def the dishwasher. I'm about to write a letter to them as they are claiming no manufacture can guarantee their product to last a certain amount of…
