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No response from company after order
Hi there I'm looking to see if there's any other steps I can take after I placed a substantial order with an online company who although they looked legit, have taken the money, not supplied the goods, and gone silent. I ordered on March 4th from Linen Fields (linenfields.co.uk). The website looked legit; UK-based, family…
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NHS penalty charge and pharmacy
Hi, I'm very stressed about this so hope someone can help! I received a batch of meds from the pharmacy last year. The prescription was electronically sent. The batch contained several HRT meds but also an inhaler. On collection, I showed the pharmacy assistant my HRT prepayment certificate which was on my phone. I asked…
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Next and Fatface failing to refund money for returned purchases
I've recently had 3 separate experiences of purchasing at Next and Fatface (same company). I've returned the items and received an email from them saying they received the return and the money will be refunded in 3-5 days. When I check my credit card statement, Next and Fatface have only refunded some of the items. I've…
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Sofa delivered - wrong colour and faulty
Hello there Wondering if someone could offer me some advice We purchased a sofa and 2 chairs in store on credit card about 8 weeks ago and it was delivered last Friday. The sofa arrived and it was a completely different colour to the swatch we was given and the sofa and chairs had misalignment and inadequate filling. They…
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Supermarket regulator
Does anyone know if there is a regulator for supermarkets? Is it the Competition and Markets Authority? Is it appropriate to raise a case with such a body regarding bad customer service, once the complaint has failed to be dealt with by the supermarket?
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Bespoke Blind Fabric not identical to the product sample - Supplier not taking responsibility
I purchased a bespoke blind from Blinds2go. I selected the fabric based on the sample that the firm sent to me. I also opted for an enhanced payable "blackout" feature. The blind that was sent was made of fabric that was a different shade. I contacted the supplier who are not accepting responsibility. They are saying that…
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Paid builder for scaffolding and company has illegally broke in on site and removed it
Hi I employed a builder and paid him for works never completed ,including for scaffolding around my property. Due to issues I informed him his services were no longer required , he contacted the scaffold co to take down the scaffolding , they unlawfully broke into my land /site and dismantled the scaffolding without…
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Faulty Sofa Compensation
Hi, I purchased 2 sofas from what I thought was a great shop, reviews are brilliant. I hate to complain but the order was mucked up and I had to chase for a few weeks until it was put right, so it was delayed 3 months. Anyway get both sofas and both have problems, where they haven't been made properly - so upsetting when…
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Buying a used car from dealer.
Can a car dealer tax the car that I am buying without my insurance details
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Tree-destroying neighbour
Evening all...asking for a friend, honestly. My friend owns a detached bungalow and has a large, landscaped garden. In one corner of the garden is--or rather was--a 5m high laurel tree, the trunk of which is on her land. She's recently acquired new neighbours, who have bought the property that borders the part of the…
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car finance
hi, I got a used car (fiat 500x 2020) on finance from Stoneacre in April 2024 the car was good for 1 and a half months then started to feel off I thought maybe it was because I was still adjusting to a new car however by September 2024 (5months after getting the car) the engine light came on I took it to the garage and…
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Sharing Costs for Neighbours blocked Drain
We live in a row of houses with a shared drain system. Recently our neighbours had to call out an emergency plumber as their drains were blocked with what turned out to be baby wipes. We are the last in the row before the drains hit the street so we know it wasn't caused by us (plus we don't use baby wipes!). The…
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S75 and court action?
Hi. I might have to take action against a home 'improvements' (!) company for a product with significant defects. (A specialised composite roof, if it matters.) One way and another, it's not looking like they're going to engage further in rectifications. No-one else does the particular product system involved, so I can't…
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Amazon - short Best Before dates on food items
Any thoughts on what's a reasonable Best Before date to expect on largish multi-packs of chocolates etc? In the supermarket it would probably be about a year or so, so what would be a reasonable expectation from Amazon? A month? Three months? Four months? Six months?
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Abusive fees
Dear all, Last week I came back to Stanstead airport and I had the car at Smart Park Car which is kind of a farm where you drop the car and they take you to the airport in a van. They then park the car in their compounds and when you are back they bring it to the office. I arrived a few days earlier and obviously the car…
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CCJ judgements and costs
Hi all. I've entered judgement against a major car dealership in the amount of £500 (plus fee) after the initial 14 days of no communications to the original filing. The legal reps of the company sent me an email containing the acknowledgement of service dated 18th March 2025 (five days after the judgement was entered). If…
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We paid a driving instructor but they're unable to deliver the service
This discussion was created from comments split from: Driving instructor owes money.
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Section 75
Hi, I have applied to Nationwide for a section 75 refund on a vehicle that had got some damage on when it was bought and not noticed as it was high upon the roof. Nationwide have said that I have to return the vehicle to get a refund rather than receive an amount as compensation. Is this correct? Thanks in advance of any…
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TalkTalk landline down for 3 weeks
My mum's in her 80s and relies on her landline. It stopped working 3 weeks ago although the broadband is fine. At least 3 neighbours, two on other networks, are having the same problem. I heard about it 2 weeks ago so contacted TalkTalk, who've been useless. They initially refused to acknowledge there was a problem but I…
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Ford Protect Used Car Warranty
I bought a used car from an authorised Ford dealer in August 2024 and at the time I purchased an extended warranty for 2 years at the cost of £759 in VAT. The vehicle is currently under manufacturer warranty until May 2025. Unfortunately, I now need to sell the car so I will never be in a position to make use of or get any…
