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Brown Paper Delivered Instead of iPhone 16 Pro Max
I ordered for two iPhones on Amazon. The first one is iPhone
16 (256GB), and the second one is iPhone 16 Pro Max (512GB). I ordered
the iPhone 16 Pro Max on December 31st 2024 and iPhone 16 on 2nd
January 2025. However, upon delivery, I was shocked to discover that only the
package containing the iPhone 16 was the right…
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Insurance Claim Dispute - where do I go from here?
I’m seeking advice on an insurance claim issue. Two years ago, I took out Lifetime premium insurance for my dog with Napo Pet Insurance. Last year, she was diagnosed with arthritis (a new condition), and while Napo paid part of the claim for her x-rays and medication at the time, they’ve now denied a claim for her ongoing…
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DFS Sofa came with no legs
I purchased a sofa from DFS in June 24 which was delivered with no legs. I couldn’t use it as it’s crooked without the legs, leaning to one side and not suitable to sit on. The delivery/service person assured me that DFS Would send the service manager out with the legs in a week or so. So I waited. They hadn’t sent anyone…
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Electric Cooker Ring Failed After 15 Months
I purchased a Bush electric cooker from Currys back in September 2023. It's has four ceramic hobs and a twin oven. I use the main oven 2-3 times a week, for about 10-15 minutes each time. Of the four hobs, I primarily use just one, the smallest one at the back. That gets used up to 3 times per week, and that is for around…
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Help with refund on faulty and damaged item
I wonder if anyone can help on this situation I’m in. I bought an item costing approx £1,500 from an overseas company called prime 1 studios using PayPal. When it arrived it was damaged and was going to and from with them with emails and ended up going through PayPal to try and get a refund. The company replied to the case…
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What's my rights
I placed an order for a new sofa back in November. I was advised that this will take up to 10 weeks. I have not received this item as of yet but have noticed that this is now in the sale. Where would I stand as this is a couple of hundred pounds difference. Do I have any right? Thank you
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Adexa direct Damaged fridge
Hi everyone, I’m seeking advice regarding an issue with a damaged fridge delivery from Adexa Direct. As a registered severely sight-impaired/blind individual, I was unable to inspect the item upon delivery. However, when my friend unpacked it, they noticed a dent on the fridge door and a hole in the box where a fork lift…
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Faulty AO fridge/freezer leaves us with spoiled food
We had a delivery from AO for a new American fridge freezer costing £1200. As part of the purchase the old one would be taken away by them which they did. The delivery service was great. Followed all installation details correctly (they have confirmed we did) and it doesn’t work, doesn’t cool at all. Rang them and got…
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Tripp suitcase guarantee
Hello :) We've got a Tripp cabin suitcase that has never quite had perfectly functioning wheels (I know, should've immediately returned it!) and it's now got worse so I'm trying to return/repair it but my issue is that I bought it from Next so I'm not sure where my 5 year guarantee comes in... Tripp said I need to contact…
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Accessing data from banks
I'm not sure this is the right place to post this, but I'm currently challenging a bank's decision (regarding an impersonation scam) with the Ombudsman, and have a question relating to data access. I'd like to use two types of evidence: a) transcripts of the numerous conversations I had with bank staff - several of which…
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Grade Mobile Return - Royal Mail Lost My Device - Lower Compensation - What Are My Rights?
Hi folks, Just wondering if anyone could give some advice on what my rights are or can advise if this would be a CAB issue? I posted my device to Grade Mobile to sell to them. However after their inspection their offer was lower than what I was expecting. So I asked them to return the device. They sent it via Royal Mail…
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Faulty kettle after 54 weeks
Hi gang, 54 weeks ago I bought a kettle for £20.49 and now part of the spout is coming apart. Obviously I didn't keep the receipt but I do have a simple line on a credit card statement for £20.49. Under the Consumer Rights Act, am I able to return the item for an exchange? I thought 54 weeks isn't a proper length of time…
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Money Claims, Court Date received, anything I should do/know
Run a small business, we ordered £1600 of products from a large online retailer last summer. It came in 32 separate boxes, and around 25% of the goods were unusable/completely broken. I'd just had twins so was a little preoccupied. I opened the boxes the day after they were delivered and reported all the damage with…
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Ryanair holding my ££ ransom?
Every year I organise a group booking for middle aged dads, to get some much needed R&R. It starts usually by me booking a flight and informing the others to "book if they want to come". On the 4th of September I booked FR6031, from East Midlands to Palma, Majorca. This was scheduled to depart on Thursday 18th September…
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Refurbished mobile
Hello! I bought a refurbished iPhone12 for my son just before Christmas via a third party seller on Amazon. The phone looks in top condition, but he quickly noticed the battery was playing up a bit. At first he plugged it into the apple charger of his previous mobile and, while the charging indicator came on, the battery…
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Consumer Rights following used car purchase
Hi all, I am hoping for some advice following a used car purchase from Trade Centre UK. I purchased a used car from their Coventry Branch on 25th July 2024. At the time I was told they couldn’t find the service history document so they would send it to me but I’ve never received it. I also purchased their lifetime…
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Issue with raylo
Hi! I'll try and keep thus as brief as possible but it's a but of a long story. So, in December, I decided to upgrade my raylo phone which was due. I had a Samsung galaxy s21 ultra, and I upgraded to a reconditioned s22 ultra. I've never had any issues with raylo for the last year that I'd been leasing the phone, other…
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How to claim duty tax paid, on returned items
Hi - I have (stupidly) ordered an item of clothing, that UPS are now wanting £56 duty to be paid before delivery. This makes the item expensive, so will be returning the clothing - but want to know how do I claim/ get the duty back? I'll be out of pocket for returning the item over seas, so can't afford to also be out of…
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Stairlift guaranteed before Christmas, cancelled just before
Hi, looking for some guidance here. We booked a stairlift with more than enough time for it to be fitted for when a relative came out of hospital and in time for Christmas. We get a call a week before and first of all the man asks if we've been kept updated of the progress. No, no calls at all. He said he would deal with…
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Sport It Firsy
Afternoon, Hope you’ve all had an enjoyable festive period. I wondered if you might be able to assist me with a recent purchase I made via an online retailer please? On the 22nd Oct 2024 I placed an order from the online retailer Sport It First for some Hunter Short Insulated Wellies. These cost me £61 and I believed this…
