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FENSA Certificate not provided after double glazing installation
I had some replacement double glazed windows and a door installed last February 2024. Despite asking the installer for a FENSA certificate on numerous occasions (and being ignored apart from when I spoke to the chap in person) I am still awaiting a certificate. I checked on the FENSA website and my installation had not…
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TP-Link / Tapo LED Lights - Box states cuttable, then product fails and CS say no warranty if cut
I am having an issue with TP-Link, who appear to have some questionable practices on refunds/replacements.I bought some LED lights from TP-Link's UK website a few weeks ago for Christmas, my son wanted them in his bedroom.A neat feature of this product is that they are designed to be cut to length, although you have to cut…
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Charge for refund
I'll try keep this short I purchased a suit on 7th January 2025 at 9pm at on debenhams website that said next day delivery if purchased before 11pm I needed this suit for Saturday 11th January 2025 This did not get dispatched till 15:30 on the 8th January 2025 Then evri left it in a depot for a week I finally received it…
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Car
Hi Everyone, I need some urgent help to understand my options regarding the following. Just over a year ago i bought a car on finance from Trade Centre UK in Rotherham. It was a Ford Fiesta 1.0 Zetec. it worked perfectly for that time until it developed a major engine failure due to what is called a Wet belt. Making it…
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Advice on SCS Sofa please
I was wondering if anyone could please give me some advice how to proceed with SCS with a faulty part of a sofa. Quick timeline…. Purchased 12/23 Delivered 1/24 Noticed an area of material on the sofa had a fault and was thinning and holes appearing (only an small area approx 3cmx3cm) 3/24 SCS wants photos showing fault…
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NCF sofa - claim on warranty or claim on house insurance.
Brand new 2 seater and 3 seater sofas 10 months ago. Purchased the 5 yr warranty cover with them as we have pets. Not leather but thought was as durable as leather. Damage to settee due to pet and so took pictures and sent to make a claim. Have to admit not happy with what has happened in such a short time of having sofa…
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Royal Mail mis-delivered package
I attempted to trade in my old phone with Google in November, long story short, the phone was rejected (not factory reset) and their partner company sent it back by Royal Mail on 5th December. On the 12th December, the package is tracked as being delivered using Royal Mail Tracked 24 with a picture, but it is clearly not…
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Train delays caused missed appointment
Hi, I was due to attend a private medical appointment but due to delays on the train I could not make it on time so it was cancelled and I still have to pay the late charge for the appointment (which is a bit less than the full cost). I am wondering what my rights are on this or if there is anything that can be done to…
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Repeat performance and financial compensation
I've been reading up on the Consumer Rights Act 2015 as regards services. If a service is carried out inadequately, under CA 2015 s. 55 I can request "repeat performance" which the supplier has to carry out within a resonable period of time. If repeat performance is not carried out within a reasonable time, under s. 56, I…
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Old Laptop, Old Issue Still Unresolved
I purchased a specialist music DJ laptop from a company in Germany at the beginning of 2020 (iro 1,350 euros) Within 6 months, I noticed an issue with the charging of the unit - sometimes it would not charge but would maintain the current battery level when plugged in. I reported this and received responses about settings…
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Boiler service booked pre contract but appointment post contract - now replacement needed.
Just looking for some advice on whether to pursue a claim. We had boiler cover with edf (provided by Domestic and General)
which lapsed on 31/12/2024. This was intentional, as I have
budgeted for a new one this year. Here’s a timeline of events: 13/12/24 – I received a reminder that, as part of my service
contract, my…
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What are my rights in this situation
Hi all So in May 2024 I bought a samsung tablet for my son, aged 8. I have noticed over christmas that there is an issue looks like the lcd has a fault. About 1cm in from the screen is a white rectangle. I have contacted samsung who suggested send away for repair - may be chargeable, but he loves his tablet, and…
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FedEX
Hey Gang, I've had a letter through, that I am almost certain is actually from FedEx. It doesn't seem to be a scam. It has my correct name, and address [obviously]. And all the links go [to pay] go to the real website. It's for £62.58 It's for [invoice type] 'EXPD' - I guess VAT / DUTY for import? I'm not convinced it's…
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Sofa Quality & Fit for Purpose
Corner sofa purchased £2,800 using 0% interest free credit/loan offered through the store at the point of sale Sofa delivered 30/3/2024. The X Company Installer explained that the seat cushions may take some time to expand fully to fill any gaps between adjacent cushions and the rear of the sofa, and that if this doesn’t…
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Gym membership payments stopped unknowingly
Hi everyone, I hope you can give me your opinion on this issue that's come up. I have a gym membership and, due to a technical error on the gym's payment system, my payments stopped. I never noticed this. My membership stayed active, so I just continued to use the gym as normal. 10 months later, they have noticed and let…
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Sofology Dispute
I bought a leather sofa from Sofology in 2021. Within 9 months i noticed peeling. It took 2 years to repair due to the technician colouring in then sending for new cover 3 times which took 3 months each time . Had to send this cover back due to damage on replacement cover . Then i noticed peeeling on the arm rest , same…
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strike out of small claims help
How do you get a small claims reinstated if it was struck out and are there any charges to pay?
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HP not accepting to refund me for faulty Laptop
Hi, I wonder if anyone can help advise my next step. In November 2024 I bought a new HP Envy laptop from HP UK Ltd over the internet. In January 2025 it stopped working and I sent it to them for repair. It was returned 10 days later but still did not work. I spent a whole day (literally) of sheer torture on a web chat with…
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Safestyle Guarantee
Sadly we have been yet another household that has had to try to claim against the insurance backed guarantee with the busted Safestyle. Even though they never sent us any Fensa certificate or insurance paperwork I was able to get the required number from Fensa directly to try and make a claim. We had our front and back…
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Company asking me to pay more than agreed
Hi, I'm new here. I'm just wondering what my rights are. I bought an appliance from a UK company. I paid 50% up front and signed an agreement to pay the remaining 50% over 5 months, interest free by DD. The VAT was included. I paid the remaining 5 installments in full. After 2 months of thinking that I had fulfilled my…
