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Refund from National Express and Remitly App
Long story but my daughter booked tickets to travel to London, when she bought them she chose where to get the bus, We took her there and ropped her and my granddaughter off, 20 mins later she is in tears as the bus drove passed and wouldnt stop, She looked around and saw there was a small typed A4 sheet saying bus stop…
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Charged 83% over the quote.
Is there some consumer rights law governing the amount a vendor can go above a quote without warning? I took my car to a garage for new rear brakes. I was quoted £200 for discs & pads. I checked with a few colleagues, who said that was about right. I received a text to say the car was ready, but the front brakes were also…
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Second hand car not roadworthy after a week!
Have made a series of gormless errors in purchasing a second hand car under pressure. But what can I do from this point please? I saw a used fiat on eBay with no ‘buy it now’ or auction, listed like a classified ad as per auto trader. Seller has been registered as business seller since 2004 with good feedback, I went to…
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Faulty building work query.
Hello all. Over Christmas and New Year of 2020/2021 we had the outside of our house rendered by a local company who were recommended to us, and as I was away 2 or 3 weeks at a time driving an hgv my better half dealt with them. Everything was paid for by bank transfer but we have no paperwork, just an invoice. Whilst the…
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GDPR - Data suppression Vs Data removal
I recently came across a data company that provides physical mailing address data from email address (specifically BBC iPlayer email address, for TV licensing purposes). They have provided a link in their website for "data suppression", which I have never come across before. Here is the link hosted by them to "suppress"…
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Looking for advice on next steps with John Lewis consumer rights issue.
I purchased Hunter boots from John Lewis in January 2025 for £120. After 8-9 months of normal use, they developed significant defects including material deterioration and severe peeling (see attached images). When I contacted John Lewis, I've received multiple contradictory responses from different customer service…
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Friend scammed on sale of vehicle - help!
Hi there, A friend of mine has just been scammed selling her vehicle on Facebook marketplace. The long and short of it is that a guy got in touch about her van, offered her a good price, came to see it and did a bank transfer, saying ‘it will take two hours to come through with it being a business account’. She saw the…
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Recall on Candy heat pump condenser tumble dryer
After 3 recalls on a Candy tumble dryer that has a threat of setting on fire! B&Q have agreed to replace it. It turns out when the sales person was reducing items to get my new kitchen under a certain cost, one of the items reduced was the tumble dryer. B&Q originally offered a replacement / credit note to the same value…
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Items Stolen from Evri Parcel
My husband and I both bought our daughter some dresses from Oh Polly for her to try on for her graduation. She kept one dress and we send the others back for a refund. Neither of us received a full refund. Cut a long story short, the parcels Oh Polly received had been opened and taped back up again. This happened somewhere…
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Music teacher refusing to refund lessons they can’t deliver
My daughter started violin lessons with a teacher during the final term of the last academic year. Lessons were on a Monday, then the teacher moved them to a Thursday. At the start of this academic year, she said she could no longer do Thursdays, so we moved back to Mondays, with an agreement via text for 3:45pm. We did…
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Ticket Booking Fees
I recently bought 4 tickets for 2 comedy shows through the ticket company SEEtickets by Eventim. The show was cancelled with 2 weeks notice. The money has been refunded but the ticket company Booking fees and Order processing fee (surely one and the same🤔) have not been refunded as per their terms & conditions. So £12.10…
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New car has problems already told them...
So after my last thread I bought a new car and expected everything to go smoother I was even pickier this time, but that didn't go to plan... Within 2/3 weeks it became apparent there was something wrong with the car it was struggling to start and I think one of the headlights was fading. I got the battery changed on my…
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Purchased Car with Dodgy MOT- What are my Options?
Purchased my first car in July of this year, still a learner, I bought the car so I could get extra practice in before my test and eventually for daily use to get to work. I purchased from a dealer, he included a full service and MOT in the price of the car.
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Getting Scaffolding Removed From Property
Hi, I posted elsewhere that I employed a roofer to re-roof my house. They were paid for 50% of the job to cover materials etc, the final 50% was to be paid upon a survey. The work failed a survey, failed a subsequent roofing inspection and failed building control. The recommendation was to withhold all future payments and…
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Journey failed by transport company, offered vouchers not cash refund
A few months ago my wife booked an open return (as she didn't know the exact time of return journey) on a fast national coach company to an airport getting on for 200 miles away to meet and collect a relative who was travelling as an unaccompanied minor. This cost over £100. At the bus station the display screens were not…
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Missing item from SKY delivery
On 7/9/25 I ordered an Apple Watch Series 10 and a pair of Apple Airpods Pro on my SKY mobile account - to pay for both over 12months. Tuesday 9/9/25 I got my delivery however only the watch was in the box. I didn't question that the airpods weren't in the box as the website said 'Delivery in 1-2 weeks' at the time of…
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Repair of goods, (By the purchaser), which are under guarantee
I can't seem to find an answer to my query anywhere, so here goes. I bought a heated bathroom mirror around 22 months ago, that came with a 2 year guarantee. The product failed within the guarantee period. The manufacturer has sent out a replacement sensor, which they claim will fix the problem, but to remove the mirror,…
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AA Breakdown Cover
Just had vehicle returned following a repair under AA breakdown policy and Garage charged me more than cost of the full repair detailed on the invoice when I checked bank now neither AA of Garage will take responsibility to resolve being passed from pilar to post I think Garage may have scammed me and AA don't want to…
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Declined refund for filthy uninhabitable hotel room
I cannot begin to describe the filthy hovel that is the Swan Inn Heathrow, but as they say, a picture speaks a thousand words! On pulling up to the property my heart sank as it was almost as tatty on the outside as it turned out to be on the inside! The guy behind the bar was quite disinterested and rude and wasn’t really…
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Sell a car at a loss, can I claim the loss back?
I was sold a car and the dealership were very "sold as seen. It's part ex to clear. Once you buy it we can't do anything about it." So once I got the car, it started to play up after a few days so got it checked in a garage within a few weeks of purchase and it confirmed a lot of serious issues ABS, BSI, A/C and others.…
