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Misleading pricing
I purchased a running top online from Karrimor for £22 plus delivery. When item was received it had a price tag of £12 or 2 for £19. Are they allowed to do this as I feel as though I’ve been ripped off
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Cancelling magazine subscription
Hello newbie here! Wondering if anyone can suggest what I can do next to get a refund and company has agreed to but are not implementing ... I cancelled a magazine subscription to BBC Gardeners World before it renewed via email. I had a reply confirming cancellation. I was then charged for another year. I replied to the…
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buying from Cinch, experiences please
Good afternoonI wondered if anyone here has bought a car from Cinch and used its part exchange programme with success?My recent experience was this. I selected a "new" car from their stock list (a 2019 Lexus)Cinch confirmed a px value for my Porsche (car is mint and MOT) in writing.They exchanged the contract at their…
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Moved: Letter Before Claim / BLUE BADGE. H E L P.
This discussion has been moved.
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Moved: Self Assessment Interest charges after mistake
This discussion has been moved.
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Faulty Fridge Freezer
We bought a Hisense Fridge-Freezer in Aug 23 from B&Q online. Had a warranty issue fixed in Oct 24 although they claimed that was a seal/door fitting issue. It's now broken in December 2025. We got a local engineer out who says the evaporator is faulty and it's not economical to repair. We've tried approaching B&Q - they…
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Hotel booking non refundable
Hello, I booked a hotel which was non refundable, I realised after a few days that it was the wrong dates, I messaged asking to change the date and they said that I couldn't and I would have to pay the full amount even if I cancel. I have given them a long period of notice that I won't be able to make that reservation. I…
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Santander (credit card) rejected Spotify fraud claim and ignoring my appeal
I noticed Spotify payments on my Santander credit card on the 1st November. I have never had a paid Spotify account. The Santander online banking is a bit limited for how far it goes back but I could see it had been months. I contacted Santander. They blocked future payments to Spotify and put in a fraud case. They stated…
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Help required - company refusing to cancel my order
I placed an order on the evening of 1/12/25 and paid for Royal Mail 48hour tracked delivery. The website stated if you ordered before 3pm it was dispatched same day, so I was expecting it to be dispatched on 2/12/25 the day after. The item never arrived. On 8/12/25 I contacted the company and asked for an update. I…
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Small Claim Decision
After you have been to court and a decision has been made, how long do you have to wait to get a copy of the judge's summing up? It's been three weeks since mine. A week ago I received the decision through the post but not an actual account of how and why the decision was made.
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Zavvi delivery delays
I ordered a Christmas jumper on 29th November with Zavvi and I'm still waiting on dispatch. I contacted Zavvi and just got a generic response and have also had automated system emails apologising for the delay, but no expected dispatch date. I sent their Customer Service team a message again on 9th December and don't even…
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Arnold Clark crash repaired car
Hello My sister bought a 1 year old MG HS from an Arnold Clark Motorstore 7 months. Within a few days she noticed the rubber 'snake' wiring loom that goes from the b pillar in to the rear door was loose. She took it back to AC abd they fixed it. Recently, dad was able to open that same door even though she knew car was…
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Scamming company took our money and didn't send goods
Hi Im new on the forum (so apologies if Im on the wrong bit), I ordered 50 bespoke cardboard boxes from cardboardboxes.co.uk and paid via faster payment on 12th Nov 2025. Since then, not only have they not sent any goods, but despite emailing them they avoid sending a tracking number and are refusing to refund. Today I…
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Return delivery costs
Bought some goods online and needed to return some (bottles faulty). Requested this within 14 days. My understanding is that under the Consumer Contracts Regulations I was able to do so within 14 days of receipt of the items and that the return costs should be covered by the retailer if it was not made clear to me before…
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Samsung faulty tablet < 6 months
Bought phone in May from John Lewis. They advertised a promotion as part of the purchase for free tablet. I claimed it directly from Samsung after entering my John Lewis order number. Samsung sent me an email on 11/06/25 saying it was on its way. Did not open it until 04/12/25 and discovered a microphone fault. Emailed…
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Microsoft Contact Details
Hello - new to site & tearing my hair out a bit so hoping someone can help! My elderly dad has just discovered he has been paying a Microsoft subscription since 2017 although has no Microsoft products. The bank can’t help as it would seem to be legitimate. They could refund the last two payments if we can prove this is…
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Zalando refusing refund
Hi, Has anyone else had problems with getting a refund from Zalando? I returned a pair of trainers, unopened, via their delivery partner Evri. Two weeks later I had heard nothing from them and not had a refund. After contacting customer services and filling in various forms, they finally said that I would not be receiving…
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Amazon TV Not Arrived and Can't Cancel
I ordered a TV from Amazon almost 2 weeks ago, it stated next day delivery but it didn't arrive. The website shows that it has not been shipped. The TV is from a 3rd Party seller, so I contacted them and they told me that Amazon has all the stock in their warehouse so they handle delivery. I've tried to cancel the order…
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Hotels.com Refund Nightmare.....
Hello, I'm having a nightmare experience with Hotels.com and could benefit with some friendly consumer advice. Three days ago, I booked a nice hotel room in London for one night, which was non-refundable. Having booked, I realised that an old debit card was linked to my account and had been used to process the booking.…
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Avon product return.
I recently bought a skin care product from my new Avon lady. It is a face skin serum. I have very tolerant skin and don't normally suffer reactions to products. However I used this product for 3 days am and pm after washing my face and each time it left my skin burning and irritated. So I tried it one more time without…
