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Ryanair refuse to cancel
Hello, due to sudden serious illness we cannot travel. We were due to fly with ryanair in 24 days. I have travel insurance but cannot claim without documents proving cancellation, but ryanair will not cancel therefore they will not provide the docs I need. I am not claiming a refund from ryanair, just would like some…
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Dispute over cancellation fee invoice
Hello I booked a company to install a ventilation unit in an upstairs room in my house. I was clear in my enquiry that it was in an upstairs room. They provided a quote via email, without coming for a site visit, asking any questions, or requesting photographs. However, they have been to the property several times over the…
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Am I able to do a charge back?
Hi all, Just wanted some advice before I raise a charge back for a payment I made via Visa Credit Card. I recently got my daughter a sim card and went to add it into one of my old phones to find it was network locked to EE so it wouldn't let me register the Lebara sim I had got for her. I went online to see if there was a…
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Financial Ombudsman - Can they disregard the FCA Rules and the Law of the Land?
Since 2023 I have been attempting to resolve an issue with a business and the FOS. I sent a copy of my complaint letter, together with supporting documentation to the FOS. As instructed by the FOS I included all aspects of my complaint so that the FOS would have a complete picture. I was surprised to find shortly before…
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Amazon and small claims court
knowing that amazon don’t do engagement, and have no complaints service, i am contemplating filing a small claim action. to explain: i bought a steam iron from the amazon warehouse arrived, and set up with no issue. ironed a couple of shirts, then two, brand new next shirts that had been crumpled in transit - the iron…
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Plumber ignoring me.
We had a bathroom refurbished in April this year by a company we had
used previously for a small job. The plumber and his colleague were neat, tidy,
and cleaned up well so after looking at their previous work and comments from
customers, we decided to hire them for this job. We were asked to order anything we wanted…
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Who do you take a faulty glucose monitor up with?
OH bought a Dexcom glucose monitor from Chemist4U. She's done this previously & all have been perfectly fine except this latest one turned out to be faulty. Contacted Chemist4U who have told her she needs to basically go see Dexcom. My understanding of online purchasing is if you buy from Chemist4U then they're the ones…
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What are my consumer rights
I bought an Acer all in one desktop computer. After 16 months of use the power button has decided to stop working so every time I press it, it will not switch on the computer and just sticks. I still have the recipt to the computer. So just wondering what my consumer rights are to getting it fixed.
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Apple iPhone Battery legal case / group action
Just seen this ad on instagram regarding a group legal claim for the battery issue that affected the iPhone 6 and SE. I’m fairly sure I did own both of these but not sure about putting my details into this website? Does anybody know if it is a legitimate website regarding this? https://consumervoice.uk/action/apple-iphone/
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E-voucher never arrived
Hi all, I recently purchased an e voucher for some friends for a restaurant however, 2 weeks later, it has still not arrived. I've checked email addresses and all is correct, and I have a receipt to say it has been sent. Having just checked the company I have also just found out in the last few days it is planning to…
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Faulty earring
What are my consumer rights regarding purchasing an earring, then getting home to open the box and find that the earring is broken? I asked the store to measure the post, which they did behind a counter. They placed the earring straight into the box and I did not see the earring again until I took it out of the box,…
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Moved: Help - CDER GROUP Warrant but reason unknown
This discussion has been moved.
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Debenhams/Boohoo Refunds and Paypal Buyer Protection.
Hi All, hoping for some help. Sorry this is long but it will hopefully cover most questions people may ask. I am having problems getting refunds for items purchased on both Coast/Debenhams/AXParis and Goddiva/Boohoo(their own site). I purchased several different dresses from different retailers. Some dresses were being…
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Hoover Tumble Dryer recall, how long to fix it
I purchased (£549) a new Hoover Tumble dryer on 30th March 2024 from Currys, the delivery was on 9th April and the door was not aligned and had to be changed, re delivered the following week. The water container has cracked and replaced in warranty period, however was told its not a warranty item its consumerable. Then I…
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Unregulated static caravan sales
There's a huge hole in legislation protecting those who buy a static caravans on a holiday park. Lots of mis-selling, little to no buyer protection rights and a swathe of people who have lost thousands (often £20k+) having been taken in by deceptive sales teams. With the new programme coming soon featuring Danny Dyer…
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Company slow to respond to return
I received two online orders from Welove bathrooms (based in Wigan). I notified them within 14 days of order using their online returns form as follows: 1. Order 1 I would like to return 2. Order 2 I would like to return 1 item (of 3 items ordered). I received a confirmation email of the completed form for both orders.…
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Problem returning the wrong item
Hi, I ordered some white drawers from Debenhams on 26/8 using next day delivery. I received the drawers, but when I went to build them up, they weren’t the white ones. I got in touch with them via their WhatsApp service to let them know, and it seems that I’ve been sold the item by Debenhams but using a third party seller.…
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Customs charge on own shoes sent home whilst abroad
(I hope this is the right forum for this question, but please let me know if there's one which is more appropriate.)DS went abroad to a wedding and then is taking an extended holiday.Rather than carry his formal shoes around with him backpacking, he's posted them home.I've now received a card from the Royal Mail through…
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AX Paris breaking consumer law 09/25
AX Paris are breaking consumer law under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as they are not able to charge any processing fee or return fee within the 14 day cooling off period, however despite this being flagged to them they are continuing to charge consumers. If…
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Emma Sleep Poor Service
On 27 June 2025, I ordered a mattress topper from Emma Sleep's website. 1. The item delivered on 3 July looked nothing like
what I ordered. I contacted Emma Sleep's web chat on 4 July, and after 50 minutes of
back and forth, the agent finally acknowledged I had received the wrong
product.2. I requested escalation to a…
