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colour come out of v dear top.....
didnt notice this new thread and posted in vents board... but; the colour has come out of a v dear top worth fifty quid on the first wash...it says handwash which i did do.....im sure my son wont have his receipt... what are his rights please? thanks
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mail to your address but not name whats the law?
I recently sent a parcel to someone, but it was an old address but I didnt know. Anyway, it seems there are new residents in the flat and the person I sent the parcel to is now trying to get it back. It was addressed to her business name, not personal name. Where does the law stand on this, i.e. new residents keeping the…
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Out of best before date food - Tesco?
Hi, can someone advise please? I've just been to Tesco and bought some dried Porcini mushrooms to go in a risotto. Just put them in to soak and was draining them when I noticed the BBE date in the pack is August 2008 :confused: Can anyone advise where I stand on this please? If I take them back to the store, I imagine I…
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Unhappy holiday and complaints
My mother is on holiday at the moment and is not having good time. She, along with her husband, have had to move from one holiday let to another because of no heating and damp. The second holiday let is also suffering with damp and mold. She was also burned in the shower, the water went from cold to boiling in seconds.…
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Moving Tiscali connection
I'm 6 months through my contract with Tiscali, (homephone and broadband) and I'm moving to a new place. Originally Tiscali said it would take 10-15 days, but now they are saying I have to set up a new account with BT, cancel my existing contract with Tiscali, pay a £90 set up fee and sign to a new contract with Tiscali for…
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Currys goods not as advertised or as on box.
I purchased this from currys Leicester, by reserve & collect. http://www.currys.co.uk/martprd/store/cur_page.jsp?page=Product&source_id=aw&sku=322351&camp_id=TheUKHighStreet.com&source_id=aw&camp_id=TheUKHighStreet.com The box clearly states it's an automatic 4-1 scart switch box. When I collected the item, the view of the…
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Ikea & returning faulty goods
Does anyone have experience of returning faulty items to Ikea? I'#m after a bit of advice on how to go about it successfully. We bought a £120 coffee table from them last May, the glass top was attached to the legs with a bolt that was glued to the underside of the glass and then bolted through the legs. In August 2 of the…
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need some advice on a dodgy upvc door!!
Hi all Im after some advice. in 2007 i used the rated people website to find a company to supply and fit a upvc door to the front of my house. A company called "windoorcareuk" from birmingham contacted me and quoted £575 for a door fitted. I must say that at the time i was living in cyprus as i was based there with the air…
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consumer rights
I purchased a Sealy Enchantment bed and mattress (top of the range) but after a few nights the mattress had indentations where we slept and a ridge in the middle. A representative from the shop came and looked at it and it was exchanged. The second mattress did exactly the same and a representative from Sealy came and…
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Unauthorised Payment
Hi, I was browsing for flight prices and I was looking at a site offering deals. I entered my card details to see what the total price would come out after all cost had been calculated. I did not agree to any contract or read tick any box saying I agree and did not confirm the purchase. I left the page open while I carried…
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Shopping at Lidl - Warning
I recently purchased 2X Radio Controlled alarm clocks, that were on sale on 12/03/09 - but mine on 23/03/09 purchased I set the 1st one up and it didn't take long for it to find signal but the time was set a 1hour ahead although I adjusted it 4 times it still always set up at 1hour ahead. I reported this to Lidl Customer…
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Electoral register details listed on 192.com
Since 2002 I have advised my local authority that I wished to remain on the un-edited version of the electoral register. Apparently, if you ask to stay on the un-edited version of the register your personal details are not sold to any commercial organisation. Recently I searched for myself at 192.com and low and behold,…
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Dental charges
I telephone my NHS dental practice and told them that a crown had come out and I wished to make an appointment with my dentist . They arranged one next day ,when I arrived it was not my usual dentist that I saw,and I was charged £16-20. I was then given an appointment next day to see my usual dentist ,he gave me an X ray…
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Free Consumer Rights Sample Template Letters from Which? Advice
Hi, I searched, but couldn't find this. Hope it's not been posted before! Which? Advice, has lots of Free Consumer Rights Sample/Template Letters, including: Sale of Goods Act; Pricing disputes; Cancelling a contract; Paying by credit card; Complaining to companies/Ombudsman; Buying/rejecting second hand cars; Speeding…
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Royal mail special delivery query
Previously I ordered a package from a company and used their standard delivery which turned out to be particularly slow and I was worried, it should have been 3-5 days but this took something like 10 days, so this time I asked for a quicker delivery option and she said they did special delivery for £3 extra charge. The…
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Whats the best way to get incorrect info off your credit file
I just got my credit file and the tenant in one of my flats has bumped the utility companies for some electricity in 2006 basically in my name, I contacted the electricity company and they said Ill have to pay it, even though I have a lease that states I did not live there, I told them to take me to the small claims court…
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DFS Telephone Order - Need to Cancel
Hi, I need some advise I made and order over the phone with DFS, no deposit paid as all on 0% interest, on 19/3. I have now received my Sales Contract and Credit agreement and wish to cancel. I have just called and emailed DFS and been told that a manager will have to call be back re this cancellation. Am getting a bit…
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Refusing to give me my contact lens prescription
I've recently had a contact lens fitting. Optician was about to order me a supply of lenses - when I told them that I could get the lenses cheaper elsewhere so could she give me a copy of my prescription. She said no - that she's got a responsibility to look after my eyes and she can't do that if someone else is…
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family plumber
Hi, can anyone help here, brother of a member of my friends family offered to do a paid job three years ago to put in a new bathroom etc., He only arrived on occasions, and provided a bath, toilet and washbowl, did half of it, and left them with only one shower room for the whole family, two years has passed, still not…
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Query on car deposit refund
Hi, Earlier today I went to visit an independent car dealership and test drove and signed a sales agreement for a car which I am supposed to collect on Thursday evening. I paid £1000 deposit using my debit card and agreed a trade-in price on my current car which is also detailed in the "New and used vehicle order form". I…
