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DFS leather couch stretched excessively! HELP, what can I do?
Hi all Wonder if there's someone out there that can possibly give some advice. We've recently purchased a 3 seater, 2 seater and foot stool from DFS. It was delivered on the 9th February and after using it for less than a month, the 3 seaters' leather has stretched quite excessively. We only use it in the evenings for a…
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PC World PC Performance service problems. Rights?
Hi all. I'm new to this forum, this is my first post, but from looking around, I think I am in the right place. In 2007 I purchased a laptop from PC World for £1,200. Due to it's high value, I decided to take out their pay monthly PC Performance package which entitles me to get my laptop repaired should it ever break. Well…
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American airlines moved my flight- do I have a claim?
Hi all Please help if you can :) Im new! Last September I was trying to fly from La Paz, Bolivia back to the UK. I was on a gap year and the flights were booked for me by the agency- I was going via Miami with American Airlines. Some of you may have seen on the news that at the time Bolivia was going through major…
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Receipts (or, am I entitled to confirmation of payment)
Hi Everyone My first post, how exciting :D I was just having a wonder... Am I legally entitled to a receipt when I pay someone money? If you go to the supermarket they give you a receipt after you've paid. But I've noticed on some "agreements" (eg some parking fines or loan agreements) that the companies state that they do…
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Virgin Media £50 Credit
Hi i was wondering if someone can help me. Four months ago i signed up for virgin media's £50 credit for signing up online deal (which is still on the website), i was advised that the credit of £50 would be on my first bill, i was also asked to pay £30 upfront and advised that i would also get a credit for that amount on…
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Who should replace the faulty goods
Back at the start of janurary I ordered a bed from eclickfurniture (bit of a mistake that one) we got the bed last thursday, nearly a month of waiting. When it arrived I checked the items for damage as you do. On checking the headboard I found that the glue holding a piece of wood in place had not done its job causing the…
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RBS & Direct Debits!!! HELP ME
Hi guys, I had some monies deposited into my basic RBS account on Friday 27th February. I had one of my d/d go out the same day which still left me £1800.00 in the account. My next d/d and standing orders wrre due toi go out on the 1st March, this is fine. However, on Saturday morning I checked the balence to withdraw some…
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Issued the wrong train tickets!
..I'm off to Glasgow from Newcastle on saturday with my girlfriend & I've just checked the tickets & noticed that they've issued me the wrong ones! I wanted 2 singles going up on the 7th & 2 singles going back on the 8th & they've issued me 2 singles to Glasgow getting there for 10.30am & 2 singles back on the same day…
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Seller says returned item is scuffed
I have recently bought an MP3 player on eBay (it was a buy-it-now item, not an auction), however when I tested the player I was not happy with how it functioned, so I sent it back to the seller the same day and requested a refund. When the seller received the returned item he wrote to me that the player display was scuffed…
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Warranty Issues if buying imported stock from ebay powerseller
Hi everyone. Apologies if this should have gone in the ebay forum but it's sort of a bit of both. (And I have tried searching the forums for anything similar but the search gods don't seem to be favouring me lately so apologies if there's already a thread dealing with this issue). A brief bit of background. In January I…
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Lotion in set gave me a horrendous burning rash- rights??
Hiya all I got a lovely Sanctuary set for Xmas with smellies in , Ive used the shower gels etc with no problem, but used the body lotion the other day and I got the WORST burning rash Ive ever had in my life! My whole arm swelled a bit and became v blotchy and tight to the touch ( went quite shiny in places where the skin…
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Mac Warehouse Website
Today I visited the above website on behalf of my son who asked if I would purchase an item. He sent weblink across:- https://www.macwarehouse.co.uk/catalogue/item/WB150890 The web link and the product description, clearly describes the item as " IPOD touch 32GB with Belkin ipod touch leather case and dual USB charger."…
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Data Protection - Companies misusing information
Hi All, Not strictly consumer rights but I couldn;t fit this question in anywhere else. My GF works for a <ducks> equity release service as a call handler. When the company do mass mailings or ads in newspapers and stuff, she deals with the information written on (or not) the returns. Problem is, that often, many replies…
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confused about my camera
hi everyone, i bought a nikon d40 camera last year online from tesco direct, which i love but i have had loads of problems with it, at the moment its unusable again, ive already taken it to nikon house in richmond to get fixed for the same reoccuring problem at my own travel cost, i seriously think my camera is a faulty…
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Can I cancel my order if I paid by Credit Card
Hi I wonder if anyone can help, I ordered a fire costing £1000 from a local shop on Sunday and paid them £250 deposit on my credit card - the balance due on delivery. I have since discovered I can purchase the same item elsewhere for £500 - is there anyway I can cancel the order? Do I have a cooling off period etc? Thanks…
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Faulty batteries destroyed my charger
I bought some batteries from a Hong Hong based ebay trader. The first time I tried to charge them they blew up my charger. The batteries were only 15GBP for 12 AA and 12 AAA. Cheap, until you add the cost of replacing my charger (about 45GBP! it was really good one). I've contacetd the seller to give them a chance to sort…
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Bespoke Shower Door doesn't fit
I employed a plumber who does bathroom installations to fit out a new bathroom in a loft conversion. As it has a sloping ceiling it had to have a bespoke shower door made. The plumber ordered a Romans door and frame from a trade retailer and then fitted it. Most of it is OK but one part of the frame, next to the door…
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Cancelling Mobile Contract
My husband purchased a Blackberry Storm for me from a Vodafone shop. It purchased it on 28th Nov for a Christmas present. He explained to the assistant that it was for a Christmas present and could it be changed afterwards if i didnt want it. They said yes. When i got the pressy, i didnt want it so went back on 27th Dec…
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Compensation for recorded Delivery
Hi I hope someone can give me sone advice here. I've recently sold quite a few things on Amazon Marketplace and Ebay, mostly things worth around £20 dvds, video games and so on. I've used Recorded Delivery either 1st or 2nd for this. On checking up on their track and trace system some of the items took really long to…
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Ryan Air
Hi I was trying to make a booking with Ryan Air but everytime I tried to pay for it with my credit card I kept getting an error message from their website saying that the transaction could not go through/timed out. In the end I gave up and booked with easyjet. Yesterday while checking my emails I noticed - to my horror- a…