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Designer top develops a fault after one week?
Hi every one , I bought a top last week from a local designer store this top was £ 95.00 I rushed to shop looking for something to wear last minute , as a lot of us women do! anyway worn it once then washed it ( followed the care instuctions) then I have noticed two small but noticible holes on the back of the top quite…
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Can I withhold (part) payment?
Firstly - apologies if this has been done before. Search didn't show anything obvious, so.... Point 18 in small print of contract states "in case of dispute, you will not withhold payment." Crafty use of small print, IMO. In terms of the issue: We're having 2 flat roofs replaced, both of which only partly cover "habitable"…
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faulty carpet remnant refund query
I recently bought a carpet remnant from Allied Carpets when they had a one day 'any remnant for £60 or under' day. I arranged for an independent fitter to do the fitting but when he came to cut it, he discovered it was discoloured and also had cut marks on it. I managed to return it to Allied Carpets who agreed it was…
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Refusal to send me my paid good
I purchased a plasma tv and dvd player as a bundle from play.com last weekend. On Monday 13th the items had been sent for packing but the following day the status of my order showed they were waiting for new stock. I contacted play.com by phone on Friday only to be told that the offer I had bought is no longer available,…
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Return TV to Tesco
Hi I bought a Technika 20" TV six months ago which has developed a fault. Unfortunately I have lost the receipt. However I do have the bank statement with proof of purchase. Do you know if they will they accept that? Thanks in advance
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distance selling/sales of goods advice please!!!(
if you had bought an item from a company over the internet on the 4 of november 2008 and you had had endless problems with it would you be asking for a refund now?? the item i purchased has two main parts, 1 part has been replaced once and the other part has been replaced 3 times and is now showing symptoms of failing…
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Storey Carpets
I purchased 13 packs of laminate flooring from the above store, nearly three weeks ago. My husband starting laying it last sunday (we were getting plumbing work done and there was a leak so didn't want to lay the floor till it was sorted) and when he opened two of the packs they were faulty - the top board was fine it was…
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Royal Mail - breach of contract?
Recently I have tried to claim from the Royal Mail when they failed to deliver and apparently lost a 1st class recorded item. When claiming they say I live at an invalid address and therefore cannot deal with any claim. They actually sent their postal notification dismissing my claim to my 'invalid' address :rotfl: My…
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Proof of purchase
I paid for something on my CC for someone else and it is now faulty and they need proof of purchase, they have misplaced the reciept. If I give them a copy of my CC statement wll it be ok to blank out all info like cc number and credit limit etc as do not really want this person seeing this info?
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Unsolicited vouchers
Hi, I brought a TV from a UK chain store and didn't take out any extended warranties etc. However I have recieved unsolicited vouchers, by post, in my name from the company entitling me to a replacement TV! Is it true that I can legally go and claim the TV as this would classify as unsolicited goods? Also I believe that I…
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Bank wont process chargeback with Paypal!
Hi, I really need some help here. About a month ago I order some goods from China with a value of £2000 on Ebay. After waiting for 4 weeks I received a letter from Customs saying the goods had been seized and were fake. They are in the process of destroying them. I did purchase another item from the same seller which did…
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Virgin Gym closed due to fire, Refund?
I go to Virgin gym which is very expensive. anyway the building nearby was on fire which also effected the gym electricity supply. Its been closed for over a week and now opening but still half of it is closed. Its usually busy enough but now with only cadio and studio avalible I think it will be even more busy! I want to…
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Help needed
hi, i have a friend who was involved with a bad crowd in his heydays since then he has transformed himself, the same cannot be said about his 'friends' however when a crime is commited by them thye quote and provide the store his details def. his address but soemtimes his name or their own name the police have called…
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Washing machine glass door imploded
My washing machine glass door imploded the other day whilst doing a final spin. The machine is no more than 18months old. I've contacted Hoover who are sending out an engineer today, but they want me to pay £109 for the call out. A friend of a friend used to be a Hoover engineer and he has said Hoover use glass instead of…
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Lastminute.com Misinformation on Flights
Hello, I've got a quick query. I booked some flights to go from Glasgow to Las Vegas from lastminute.com. When I was searching I only wanted to do a maximum of one change. I found some on their site which stated; Glasgow - London & then London Vegas It was supposed to be the same on the way back. However, when we got to…
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Urgent help required! Tiscali hell
:mad::mad:Please help. Tiscali terminated my service last December as instructed by me as I changed to my current provider (Talk Talk). Since they, they are STILL billing me despite the fact that I am not receiving a service. I called them and asked to stop sending me letters and write me a list of the charges they think…
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River lsland AAAArgh
Does this shop ever accept genuine returns without you being inerrogated and treating you as if you are robbing them. Myself and my husband buy tonnes of clothing and shoes from River Island but when a problem arises with any of their products they will do nothing about it and put all blame on customer whatever the problem…
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faulty carpet remnant refund query
I recently bought a carpet remnant from Allied Carpets when they had a one day 'any remnant for £60 or under' day. I arranged for an independent fitter to do the fitting but when he came to cut it, he discovered it was discoloured and also had cut marks on it. I managed to return it to Allied Carpets who agreed it was…
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HELP what can i do?
Looking for a bit of advice here. I bought 3 fruit trees from Ideal world at the end of feb but one of them appears to be dead as the other 2 have (Apple & Plum) leaves all over them and this one (Pear) has nothing not even shoots even though they have all been planted in exactly the same way. I have emailed them and they…
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PS3 60GB, Sony want £145 not including VAT!
I'm having issues with the service/repair service that Sony provide for their games consoles, I'll try to be concise with my info. Bought 'launch' version of PS3 (60gb) May 2007 with 1 year manufacturer's warranty. April 2009 the unit fails to switch on. After looking at various sources on the internet many other people…
