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Boots - surely we have to walk on them and not fly?
Hi all I bought some boots on the 11th March 2009. They were from Shoe Zone. I went in yesterday because the heels on them have practically worn off and now the actually boot is been worn away. I spoke to the shop assistant who was not listening to me at all and kept repeating that they are "fashion boots" and as such are…
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Refunds ?
I just purchased a £350 piece of equipment from a computer supplier, it was damaged when it arrived. I paid for next day delivery before 9am because I wanted the item promptly. They would not replace the item when collecting the damaged item and I was forced to purchase a 2nd one and was told a refund would be made within…
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Hewlett Packard has worn my Vista COA away
sent my new laptop away for repair, the item was repaired ok however, they have wore the coa away, all that is now visable is the coa key, i know that is all i need to reinstall vista but is that about this, the actal point, i have contacted hp on several occasions, their attitude is tough, imho the label should be brought…
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Obtaining goods by deception?
I really need some help. I am self employed and due to the state of the economy my business has been failing for some months. As such I have fallen behind on my car HP payments. I own over a third of my car and it has a cherished number plate that my wife bought me for christmas last year. Yesterday 2 men turned up on my…
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My Laptop
Dear all, Just trying to work out where to next with this problem? I put my laptop in for repair in Feb 09, after the fan starting failing. The shop explained that it would have to be sent away for repair. Not a problem esp as i was told £65, cheaper than a new one. On returning to pick up the laptop i was told the shop…
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Fauty Coffee machine
My sister bought a £700 coffee machine from Gaggia last year and has had a few problems. Firstly the digital display mists up. She took it back and they sent it back to the manufacturer and they came back and said it was just condensation. The sa said they had had a problem with some machines but he thought he had sorted…
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please advise re bank error Abbey
Hi, i am writing concerning abbey national!! In 1999 my brother noticed his bank account was approx £3000 in credit which he did not think was his. He rang the bank twice and called into his local branch on two separate days (this was done over the space of 4 weeks) to ask them to check the lodgement. Each time he was told…
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Non-delivery from US retailer: Require me to do all the work
Okay, this is still a hypothetical scenario, my item (hopefully) hasn't gone missing yet. I ordered Pokemon Platinum from Movietyme with the UK Express delivery. I ordered Diamond from them 2 years ago with the free delivery and it was just fine. UK Express delivery states "Average 5-9 days". Well it's day 9 and I'm going…
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BBQ bought from Woolies less than a year ago now condemned
:mad:We bought a gas BBQ from Woolworths (before the rumors) and it broke within 6 months, it has actually been condemned so it needs to go to the tip. We can’t go back to Woolworths of course but we have contacted the manufacturer but they have basically said it’s nothing to do with them. Does anybody know if that’s true…
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TopupTV - Free Setanta 2008/09 - Payments now being taken!
Just a heads up to everyone that Topup TV are now taking money from people's accounts for Setanta Sports even though we all have a "Free Setanta Season ticket for Season 08/09" The season ends (in Scotland) on 23rd May, they have just taken some form of "Pro-Rata" payment today of £4.10 from my account. I phoned them on…
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Cancelling contract with BT
I have been a BT broadband customer for a few years now. I received a letter through the post yesterday from BT giving us an 'amazing offer' if I signed up to another 12 month contract. Sadly I never actually saw this letter and my other half decided to accept the offer through a weblink. Now, I was actually planning on…
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internet fitness equipment - what are my rights?
hi all. I have a problem that's driving me up the wall and wondered if any of you clever souls out there could offer me some advice :A last august i ordered a £350 cross trainer from an online UK-based fitness company. although the ad said delivery would ('usually' in the small print) be delievred within 7-10 days, it took…
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servis gone bust what are my rights ??
my washer wont work which i brought in june last year, the shop i got it from say i have a manafacturers warrenty so they have arranged for a repair man to call tomorrow, what are my rights ?? if the man cant fix it or its going to cost more than the machine (even though i not paying) can i demand the shop replace the…
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Car Clinic Scam - What are my rights???
I took my car to the Car Clinic last summer, due to it blowing out blue smoke and juddering a lot. They had a look, called me back and confirmed that they couldn't see anything wrong. I asked them how much they would charge me for this and they said 'nothing'. I was delighted, singing their praises etc etc. November last…
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a week without hot water
A woman I know at work is currently getting a log burning stove with a back boiler fitted so it will heat her water. Unfortunately it seems the guy she has doing it is not the greatest tradesman and she has been without hot water for almost a week now. I told her to tell the guy not to come back and get somebody else to…
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Servis
I have purchased a servis washing machine recently Ive called the helpline to ask where my paperwork for the guraentee is and they have gone bust! Does this mean the washer hasn't got any warrenty? excuse my spelling!
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Second Hand Car Problem
Hi, I wonder if anyone can please help me out with some advice. I bought a Peugeot last week with about 30k on the clock. When I test drove it I mentioned it sounded a bit rough and was told it needed a service. Having paid for the car a I got all the paperwork and now it is apparent that the car had a new cam belt back in…
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Library charges. Excessive?
I had book out at my uni library, I received an e-mail saying it was overdue so I replied saying I had returned it. I searched again and it had got lodged under a seat in my car. I returned the book 4 days late and got a fine of £25. Is this legal when the book is available on amazon for £12?
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90 days on a repair
Hello, I have a robot vacuum, to be honest its really is VERY good. BUT..... I have a harsh environment, lots of cats, dogs and rabbits.. so it breaks downs. When it breaks down its always the same part, the part is known as the CHM. I phone a number give them my serial number they send me new CHM I fit it. I do this every…
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M&S currency rip off
I have had an experience with M&S foreign exchange rates I'd like your reaction to. I was watching the U$/£ rate as I needed U$ currency. On Monday 23 March the M&S website stated that the rate was U$1.40 to £1. I checked again on Tuesday morning and as it was still the same rate I decided to go to my local M&S to buy my…