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Hotel Booking - Price Change
Hi, I have booked 2 nights in a UK hotel for this Friday and Sat. I booked on the hotels own website. Since I booked they are now offering a special online booking rate. Credit card details were taken when the room was booked, but no money has been taken yet. It is unfortunately too late to cancel the booking and re-book…
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Need help urgently.
This is a long one people so brace yourselves. I also dont have a clue if its in the right place so forgive but its the least of my problems(well its my younger, more naive brothers problems) just now. Ok so my brother signed up to a mobile phone contract with Orange. Its supposed to be £41 a month for his blackberry with…
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Lose a deposit on a Plasma TV
Hello everyone, Here's a hypothetical.... A person buys a very expensive plasma from a high street HI-FI shop. The shop takes a 10% deposit and orders the product as there are non in any of their chain of stores so it has to come from the manufacturer. In the meantime the customer has a change of heart. Does he lose his…
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Have been refused a refund for faulty goods - can they do this?
My daughter purchased two items of clothing yesterday from High Street retailer Miss BizyBody. When she got them home, I immediatley noticed a fault with one of the items and on closer inspection the other item ( a pair of jeans) had really shoddy seams. I tried to take them back today for a full refund but they have…
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Is there a minimum transaction value
I just went to my local authority leisure centre and there was a sign up saying no card transactions for under £20.00 :eek: The receptionist said its because "when there is a large queue of people wanting to pay £1.70 on their cards it is a nightmare". :p Surely thats not right! I found this on webs wonder "If you intend…
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Thing wiggling in fresh cod from Morrisons
I have just got back from morrisons with a small piece of cod 'freshly prepared'. i was about to cook it with some veg that i prepared earlier to freeze for my young son when i noticed an inch long clearish/white worm type thing wriggling in it. it was too late to take it back tonight so i rang morrisons and they said to…
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Faulty Laptop help
Hi all Can someone help me with were I stand with a faulty laptop.:confused: I bought it in Feb 2008 from Littlewoods. It came straight from the supplier - Hi Grade! After 3 months the charger broke and they had to send me a new one, then in October it stopped working completely. It turns on but thats it, nothing on the…
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Gym locked me in a 12 month membership when i was 15
Last April i signed up for a gym membership of £43 a month coming out my bank account. I've recently tried to cancel my membership early February 09, i had a reply back saying i cant as i am in a 12 month contract. is it legal for me at 15 to sign a contract of not a necessity? they are now saying i need to pay the…
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Cancelling an order before it is delivered?
Last week we ordered some flooring from a major High St. shop and paid for it there and then. The assistant told us that it will take about a week for it to arrive, but he will give me a ring when it is in. Due to a change in cirumstance, we can no longer afford the floor, so we would like to cancel the order. Are we…
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Book Stamped - No Service actually given!! Car problem now!
I bought a car registered in 2001, three months a go from a garage that was supposedly MOT'd and Serviced before we picked it up. Today after hearing grinding when breaking we took it to Kwikfit to let them have a look. Just received a call from them telling us the front breaks have ahad pads replaced on worn shoes, the…
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Advice re a grade product please
i bought from Musthaveit.com an electric heater Bionaire. After several fuses blowing & 2 months after getting it the heater packed in completely and doesnt work. The company will not repair or exchange as they are saying it is over 30 days guarantee (as states on their website apparently). The box iteself & guarantee card…
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Late turf delivery & rights, pleeeeaase help
Hi, I'd really appreciate some help. I ordered some turf to be delivered on Thursday last week, it didn't show up. I emailed the company asking them to look into it. I got back today (Tuesday) to find a note through my door and a full pallet of turf about 4 metres away on the road. No contact, no email, no phone call. The…
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My fridge is broken after 2 1/2 years
Hi guys, I bought an Indesit fridge/freezer in October 2006 which had the standard 1 year warranty. The fridge part has decided to stop cooling and I tried defrosting etc and nothing has helped. The freezer part is working fine. I would have thought that a fridge should last longer than this and phoned Indesit and pointed…
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Debt collector charge.
Hi again. got behind on council tax, offered to pay £20 p/w which was refused. anyway, it went through the usual process and got sent out to debt collectors (hammond hillman) I received a letter from then which on it the amount was wrong by about £80. I sent a letter back but never received a reply! got onto council who…
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JML - Best Way to Return Halogen Ovens
Hi, I have been lurking for a while! This is my first thread My mum aged 74, purcahsed 2 halogen ovens from JML, one for her and one for me. She received these by DHL Monday 6th April 2009. The main problem is that it does not cook in accordance with how they advertise it, or on other reviews that we have read. She has a…
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I'm a total idiot, help reference returning goods
I ordered a sewing machine online today, was stupid and paid by debit instead of credit card, I do know better. Anyway have since found out that the company is extremely unreliable so I rang to cancel knowing that I have seven days where I can change my mind. I placed the order at about 3pm today (Sunday) and rang at 22.15…
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fake goods
Hi I hope someone can answer this question. I bought a pair of Uggs from ebay that were advertised as genuine deckers uggs. When they arrived they do not seem authentic. I paid via paypal using a credit card. I want to take them to trading standards and have heard that they will check them and provide me with proof that…
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swinton insurance complaint
ok folks, this is a bit of a complex one but want to hear some views Today i tried to switch on my hot water in my flat, but a trickle came out then stopped, so went to my combi boiler and the red light was flashing indicating an error, tried fixing the pressure to no avail! Then i noticed after i flushed my toilet it…
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mobile home problem
Hi, I would be really grateful for some advice. I bought a new mobile home 17 months ago and have had a problem with water running down the back of the sofa and causing damp marks on the sofa fabric. The water only appears when I use the mobile home in the summer and have the central heating on. In the winter when the…
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Club Event: Reclaiming Money Back
Hi All, I wonder if you can help me There was a club event that happened on the 7th February 2009 The event was supposed to be held at the club seOne. However under circumstances beyond their control it was relocated to another club, The House Cub & Terrace. At the seOne club there were promoters at the door directing…