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DFS Telephone Order - Need to Cancel
Hi, I need some advise I made and order over the phone with DFS, no deposit paid as all on 0% interest, on 19/3. I have now received my Sales Contract and Credit agreement and wish to cancel. I have just called and emailed DFS and been told that a manager will have to call be back re this cancellation. Am getting a bit…
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Refusing to give me my contact lens prescription
I've recently had a contact lens fitting. Optician was about to order me a supply of lenses - when I told them that I could get the lenses cheaper elsewhere so could she give me a copy of my prescription. She said no - that she's got a responsibility to look after my eyes and she can't do that if someone else is…
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family plumber
Hi, can anyone help here, brother of a member of my friends family offered to do a paid job three years ago to put in a new bathroom etc., He only arrived on occasions, and provided a bath, toilet and washbowl, did half of it, and left them with only one shower room for the whole family, two years has passed, still not…
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Query on car deposit refund
Hi, Earlier today I went to visit an independent car dealership and test drove and signed a sales agreement for a car which I am supposed to collect on Thursday evening. I paid £1000 deposit using my debit card and agreed a trade-in price on my current car which is also detailed in the "New and used vehicle order form". I…
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LG tv problems
Hi, I bought a 32 HD LCD tv model LG 32LG5000 on 6th Dec. Yesterday the tv froze on one channel, with no sound and the remote control failed to work as well as manual buttons on tv. This was bought for my mum, whose last tv was so old and this was a real treat for her to buy this tv. I contacted LG who I feel have very…
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Fashion world catalogue
Please move if this will be better off somewhere else. My MIL owes money to fashion world. She is paying it back but only paying what she can afford which isnt alot. The debt is only for £200 something. They are not satisfied with what she has been paying. Anyway, she has said to them on the phone numerous times now that…
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MAC Cosmetics Online - waiting for a refund
I recently bought 2 items from MAC cosmetics online but when I received the delivery they had only sent one of the items I ordered and one wrong item that I did not order. I emailed them straight away to tell them about this mistake and they said that they would refund me for the item that I did not receive (as it was now…
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Return shipping for 3 month old item
For Christmas we bought our son a well known amplifier costing just under 500 pounds from an internet site of a well known company has a retail arm and internet sales. Two weeks ago it failed to function. The company insists we pay a courier for it to be returned to them for repair. It weighs 20k and parcelforce minimum…
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Setanta Sports & Distance selling!
..you may recall a couple of months back the problems I've had with Setanta Sports in regards of the Distance Selling 2000 act! Basically they sold me over the phone 6 months at £10.99 but on reflection I felt that I was wrong to do this as 3 months of those 6 had no football on at all as it would be the summer & the…
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Fossil lost my 12 year old watch and I want to know what my rights are?
There is a reason for this long preamble, so please bear with me.............. I had a 12 year old watch, bought in 1996 for £60 duty free at Gatwick Airport. It was a really funky number which I loved and which raised many comments over the years, but is a style that Fossil no longer make. In October 2008, Fossil sent it…
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Quidco/Small Claims Court?
Folks, In March 2008, I took out home/content insurance with Churchill via Quidco, which offered £80 cash-back. This figure is still to be validated, never mind forwarded to Quidco or paid out to me! Would I be able to take this matter to a small claims court and if I did, would it be Quidco or Churchill I'd have to make…
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www.spice-gold-direct.com TOTAL SCAM / FRAUD - Took my money and I recieved nothing
Hello, If I put my post in wrong spot please put in right spot, im very angry with this company. They are messing customers me about rotten. I sent for 4 products from them which = £70.48 and they after 2 week just said, well the postage option you selected takes longer? Longer than 2 weeks - Royal Mail 1st Class Recorded…
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problems with mini
I bought a brand new mini copper D on the first of may 2008. It had its first service in October and I was informed they had to replace the sump as it was leaking, there was no evidence of this when driving, checking oil or when the car was parked. Last week I started the car and a plume of smoke came out of the exhaust…
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Iceland Coolzone fridge freezer
In May 2008 I purchased a Coolzone fridge freezer from Iceland. It never seemed very cold in the fridge and frozen food seemed not quite as frozen as in my old freezer. I popped into the store and mentioned it and was told to adjust the setting which i did for a few weeks but no difference. By this time it was nearly…
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Tesco Petrol
OK guys, got a problem with tesco petrol. About two weeks ago I went to my local main tesco to get petrol, only £5 worth, but I noticed that before my petrol was actually dispensed I was charged 20p! I filled up to £5 anyway and tried to take this up with the girl in the Kiosk but she didnt speak english and didnt…
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phone shop GSMireland kept my lcd screen!
A phone repair shop in dublin ,GSMireland.com, gave me back a different lcd screen to the one on my phone! I left my Nokia n82 in my backgarden seat , I only realised when it began to rain!:o So i sent my phone it in for repair to this place to see if it could be repaired, which i completely doubted that it could, and low…
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VALUEFLORA and poor customer service
Can anyone advise?? My son is abroad and sent me some belated flowers from Valueflora. They arrived Wednesday morning and after my initial delight I was very disappointed when I opened the box as the flowers which were a sort of small lily with lots of leaves all over the stem looked in a poor state. Most of the leaves and…
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sold phone and have big phone bill!
my partner sold his phone not long ago to a recycle company not giving name he took the sim card out and chopped it up. but he thinks he left the memory card in it. Has had a phone bill for hundreds of pounds! calls made from China phone company say hes responsible. He hasnt even been to China How can they use his number…
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Faulty Sofa
Hi We purchased a sofa from Reids in Nov 2008. In Feb we called them out as one of the seats had flattened and one of the springs was jamming in the recliner part of the sofa. They came out and repaired both probs. 4 weeks later we now have 2 further probs with the sofa that im sure they will come out and repair. However…
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Cleaners shrunk car seat cover - who is liable?
Hi everyone, I'm pretty new to all of this but any help will be greatly appreciated!! Basically we have a new baby due to arrive in 2 weeks, last week we got out the infant car seat and decided to have it cleaned to freshen it up. However Johnston’s cleaners have shrunk it making it completely unusable! The car seat is…
