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GIZZOO radiator boosters
Just before Christmas I bought 4 radiator boosters from Gizzoo. They are plastic tubes that you lay across the top of your radiator and the little fans circulate the hot air into the room thus making the radiator more efficient. 4 of them cost £80 Only 1 turned up so I complained and they sent the rremaing 3 I tried one…
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Recurring faults - consumer rights?
Briefly: Sept 2007: purchased a side-by-side fridge-freezer with ice-dispenser from Currys. £650, paid by credit-card. May 2008: ice-crushing mechanism began to jam regularly (requiring the entire ice-drawer to be removed, emptied, freed and replaced) June 2008: Currys sent out an engineer who took one look, said it's…
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No refund or replacement if no packaging?
Can I just check out your opinions on this please? My mum bought my son a little radio control car as a gift, a few days after opening it, we noticed it started moving on its own, we tried to switch it off, but the on/off button was 'loose' and so the only way to stop it 'moving' was to take the batteries out. (We assume…
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ikea delivered 3 times
we ordered some furniture from ikea, they delivered, some was faulty, they said they were going to re deliver and we were to exchange faulty part from new box and hand it back to driver. The driver arrived said he couldnt take the item back as he didnt have a collection ticket... off he went. we now have email from ikea to…
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Endless Issue with Vodafone Mobile Broadband USB Dongle
I have been having issues with the service I receive from Vodafone and its mobile broadband. It is permanently slow, very slow, with download speeds averaging just 30-50 kbps, far below the claimed 8 Mbps in their advertisement. They have replaced the dongle three times and the sim card 1 time, so there is no other reason…
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DSG price promise/price match
I recently encountered an issue with the price promise at Currys against a product at PC World. The item was identical in both, outlets, with the same SKU, available in stock to take away immediateley. The only difference was in the price. At PCW it was marked as a clearance/ sale item at a third of the price compared to…
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Waterstones & Faulty Ebook Reader
Hi all I bought a Sony E-Reader from Waterstones just before Xmas. It has now developed a fault with the screen. Took it back to Waterstones and they are saying that I need to return it to Sony as they only cover it for faults for the 1st seven days after purchase. Is this correct? Thanks
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who is in the right?
I sold a mobile phone on ebay and after 3 weeks the buyer says the phone has developed a fault and requested a refund after looking into this, it seems the phone has developed a manufacturing fault. I have no proof of purchase as this was an upgrade and the phone is only 3months old. Is he within his rights to request a…
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What to do when purchased goods that turned out to be counterfeit from China?
Hi everyone, I recently purchased 2 shirts from a website, however when they arrived they were clearly counterfeit when I compared them to what the advertised image showed on the website. I used a Maestro debit card and the payment was through Paypal, however Paypal say they cant do anything as they only cover no-delivery…
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Is replacement covered for 12 months? Sky Box!!
Moved to Sky Plus (not HD) last July. Had boxed replaced in October and they are coming out this week for faulty box which I imagine will be replaced. When they service or replace a box should it be covered for 12 months? , or are they still only responsible for 12 months since 1st purchase. I need to know as if not…
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Direct Debit
can i have advise please. i have been led to belive that i had been paying a diret debit from my acount for 1 year it was towards a hire of a hall which is run through the council,and every month they sent a statment and a sheet stating that it would be taken from my bank,to cut a long storie short they rang today to say…
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Galsses Isse
Sorry - GLASSES ISSUE! My mum went to Specsavers 9 months ago for new glasses. At the time she had considerable difficulty getting used to the new pair (they even gave her 2 eye tests to check her prescription was right). She had previously had varifocals and not got on with them at all so has moved to single vision pairs…
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virgin mobile have emptied my bank account and it kept saying transaction failed!
first of hello and thanx for taking the time to read this. i need help as for where to go and what to say to virgin- heres what happened on saturday 28th feb i attempted to top up my mobile using 789 with a pre registered debit card as usual for £10- on completing the information required it advised me that it hadnt gone…
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Goals 5 a side cancellation fee
I regularly book a pitch with goals every Sunday, last week I had to cancel my booking. They then informed me that I have to pay a cancellation fee, of £55, as I did not give them 48 hours notice. But wouldn't they have to inform me of this cancellation fee when I booked, or at least when I registered to be a member 2…
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DSG - Currys/PCWorld
Hi guys, Just wanted to vent my frustration here and get an understanding of my rights. I purchased a Compaq notebook from Currys back in October 2008 after 4 months of using it it has devloped some major faults, which I do not wish to get into through fear of boring you all. Anyway I retuned to Currys with my reciept in…
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Wireless Optical Mouse that lasts only for 3-4 days
I bought a wireless optical mouse from eBay all went well and I thought I got a good bargain. But since using the mouse, I have quickly learnt that the battery life only last about 3-4 days. So I bought a few packs of Duracell and Energizer batteries, and thought that would solve the problem. But so far I have used about…
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Diamond fallen out of engagement ring - my rights please?
Is this a bad omen or just shoddy workmanship?.... Bought a lovely diamond engaement ring (certified stone) form 365 Diamonds in October. Good service etc , very happy with the ring etc. THEN...a couple of days ago the stone fell out of the setting, found it fortunately. On Diamonds 365 website they have a 36 months refund…
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Refund or credit note?
Please can someone advise me? I bought a pair of trainers, which I now want to return. They are still in box etc,not worn(only bought them two days ago) I have the receipt. The shop says it has a policy of exchange or a credit note. I want my £40 refunded. where do I stand please?
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Private sale but gone missing in post - rights
Hi hoping for some advice on this. I bought an item from a private person through a forum that i go on. It was not an ebay transaction and I am happy that the seller is a private person. The cost of the items were about £800 and i paid for this via bank transfer. Prior to this I had spoken with the seller and was confident…
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Item not delivered who should I claim against post office or retailer?
:confused: I recently ordered contact lenses from an online retailer, which were dispatched in three consignments. Two arrived as they could be easily posted through the door, but I never recieved the third simply a red 'sorry you were out card' with an explanation that it was too large to go through the letter box (third…