-
debt recovery demands any legal advice please
my eldery mother is having mail sent to her with someone else is name on it .the letter states they are advising thier client to commence bankruptcy procedings it is not my mother but where did they get her address from i dont know .she has a bad heart and is disabled .i phoned them today to stop sending this mail to her…
-
replacement for item "lost in post"
I ordered a game from an Amazon reseller which he now claims was lost in the post. I have asked for the tracking ref but I am not convinced that he has actually sent it. The problem is that to buy this game from another source will cost more money. Can I somehow claim the excess costs from the seller since he has not yet…
-
Pre-Orders
Hi all! Not sure if this is the right place for this question but I couldn't see a more suitable section! :confused: I've recently placed an order on the internet for an item which will be released in "May" no more specific than that. The website has taken my money straight away which surprised me a little. I emailed them…
-
Holiday Problems - Advice Required
Any advice on the following would be greatly appreciated. I took a packge holiday to Orlando, FL last year. On arrival at the airport at Orlando the companys represenatative failed to turn up to meet us and we were left to fend for ourselves. As we had been to Florida before this was not a great hardship but annoying non…
-
14 day cooling off
Do I have the right to cancel a service agreement? I signed a Customer Service Agreement with Initial on Friday but have now changed my mind. Checking their Terms there is no mention of a 14 day cooling off period - do all agreements have to abide by this rule or not? Would be grateful for any info Thanks
-
Amazon sold me a used shaver..what next?
Hi all First time poster so welcome I hope you can help. I recently purchased a set of beard clippers/razor directly from amazon (not amazon market place). After receiving the item, upon closer inspection I could see tiny hairs left inbetween the blades of the clipper. They are barely visible to the naked eye but are…
-
Difficulty getting a refund
Hi there, Has anyone got any advice on whether I can get a refund for a dishwasher that has broken down and is only four months. I really want a refund because this is an exchange/replacement dishwasher and the original one had exactly the same problem three times. The manager claims we have to allow Curry's to repair it…
-
PC World - need I say more?
Laptop died at 15 months old. PC World's own Tech Guys say it's the motherboard and uneconomic to repair. Got back to PC World under Sale of Goods. They won't accept their own report - want me to pay for an Independent one. Two questions really 1. Do I really need another report. Reluctant to spend more (their own report…
-
Playstation 3 warranty advice please
Hello, Ok my sons ps3 controller has broken, I know this is a very long shot but because it came as part of a hardware package can I get the whole package replaced?? I'm thinking not but worth a thought I think!!!!!:D
-
gareented
if i bought a new television with a gareente for 3 years,what happens if it breaks down just after the gareentee runs out(say the 4th year)how do i stand on about repairing it ,does the shop were i got it fromm still do the repair(i am sure i have read somewere on here i have a consumer right to at least 6 years)
-
next cataloges
hi don't know if this is in the right place?? but could anyone advise me on how to cancel my next cataloges, i have'nt order in ages, and think its a rip off to carry on paying for it, any advice is very welcome, thanks all
-
TV licence direct debit refund
Hi. I rang the Tv licencing people on 25th March to cancel my licence. However, on the 1st of april they still took a direct debit payment. when i rang them they confirmed I had cancelled on the 25th march but that they had told me to cancel my direct debt straight away. Unfortunately I was changing internet providers at…
-
royal mail charges for handling import!
I bought some cosmetics via the internet for $27 including postage. I got a charge of about £10.50 to pay to receipt the package. £8 of which was a royal mail handling charge. The rest was VAT. Ok I accept I am going to have to pay something. But a)there is no mechanism that I know of to declare the purchase and pay the…
-
Are they trying to do me?
Hi all, Can anyone help me with this ....... I purchased a 3 year old car from Perrys on 6th jan this year. It came with a free warrenty for 3 months. I had it checked at a Kia garage to see if any problems before this was up they came back to me with a number of things main one being the wishbone brushes. Took the car…
-
Refund policy on High Street Glasses - not happy!!
In a weak moment I paid £410 for 2 pairs of glasses from D & A - 1 varifocals and 1 free pair of sunglasses. I collected them 4 days ago. They seemed OK in the shop, but I can't get on with them. I feel that I was pressurised into buying these. Can I legally take them back and get a refund? I hope someone out there can…
-
Changing faulty DS lost original receipt
Hi I bought DS from Game online in Sept, by Christmas the hinge on it was broken. I couldn’t find the original receipt to send it back to game online so it has just sat in cupboard. Today I went on to my account on Game (first time I had thought to do this) and my order is there so that is proof I bought it for them. I…
-
Missing refund from Duvet PIllow Warehouse
oops - i posted this in the wrong forum - but please can someone have a read and give me advice regarding missing refund http://forums.moneysavingexpert.com/showthread.html?t=1650617
-
dont buy from halfpriceperfumes.co.uk
I purchased on line two bottles of red door 50ml edp £19.95 apon taking delivery there was only one bottle and it was edt. I wrote countless e mails phoned their freephone landline and still to this day no reply. They also operate under the names of thefragranceparlour.co.uk and sterlingpharmacy.co.uk I'm sure there's…
-
Section 75 Protection
Hi I have a query in relation to s75 protection. I understand there must be a 'direct relationship' between retailer and credit card company. I purchased an item from a retailer that uses World Pay last summer. The company went into liquidation. Now, I normally Worldpay would be considered a third part (a payment…
-
Refused a refund
I wonder if anyone can help me. I purchased a mask from www.escapade.co.uk for my son. However, upon receiving the mask it didn't look the same as the picture they used to advertise it on their website. I emailed the company and told them I was not happy with the quality of the item and asked for details to return it for a…