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Warranty claim - against seller or manufacturer?
I know the answer really - it's against the seller. Or I thought I did. What about this case ... In March 2008 I bought a Netgear wireless router from PC World. Last month, when it was 13 months old, it stopped working. I was not worried though as the Netgear warranty info in the box said that it was covered for two years.…
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Dodgy photographer - advice please!
We bought, in person from a local photographer, my parents a voucher for Christmas entitling them to a family studio photography shoot lasting an hour and a half plus a follow up print of their choice and the option to buy more prints if required. Four weeks ago all nine of us got together (no easy feat as some of us live…
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Distance Selling Regulations - Collected Item
Hi, Can anbody tell me if the DSR applies to a collected item? I bought a hoover on eBay recently which I collected from the seller. I figured it would cost me less in fuel to drive 28 miles there and back than pay the seller's high postage charges. When I got it home, it was faulty. The seller is saying because I…
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Argos returns policy - please help !
Hi, just hoping someone could help me. I bought a Vacuum Cleaner fron Argos last August, over last month of so, the suction on it has gone, tried new filters and all the usuals but no luck. With previous experiance, I took it back to Argos, expecting there would just replace it, I told them the problem, there tested it and…
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Warranty Advice Required
Hi all, Can anyone help/advise? I purchased a tft monitor (11/04/06 - as it was on offer) for my partner as birthday gift which I saved and gave to him on his actual birthday (16.06.06). It was therefore not opened/used until this exact date. 2 weeks ago the monitor packed in unexpectedly - black blank screen when he…
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Repair made to garage door without consent
The springs went on our garage door and my hubby phoned a local company and asked if they could come and give us a quote for fixing it. They asked if the garage door was unlocked and hubby said so they sad they would pop round in the next few days and take a look. A couple of days later hubby went to put bin in garage and…
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Offered at £4, phoned to take it up, told it was £12
Where with Virgin media, the account is in my OH's name and yesterday we got a leaflet addressed to him offering to increase to 20Mb broadband for an extra £4 a mth, then with a printed signature of the customer service person. OH rang up and was told we couldn't have the increase for an extra £4 because we already had…
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Sony Repair Charges....where do I stand?
Hi All, I have a sony camcorder that I have sent for repair. Before I sent the camera I phoned sony and asked them how much the repair would cost before I registered the repair online and sent the camera to them, the man I spoke to told me it would be £176.25 and he said the online registration process would tell me this…
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Broken ebay item (battery)
I bought this http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWNX:IT&item=260382593487 When i was fitting it into my player, the live wire just dropped off the battery end. Am i entitled to a refund? I think that the battery could only have broken due to poor workmanship as i didn't do anything silly but…
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Full and Final Settlement
After a battle with my credit card, I have today received a letter agreeing to my claim against them ( for faulty work done to my car by a garage that has changed names and paid for by credit card.). The credit card had asked for an estimate and have accepted it, and will refund the money (£1500) in full and final…
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Has my son been missold finance.
HI ALL. my son bought his car on finance , the car has been written off due to an accident of which he was not at fault . The insurers have paid the finance company the value of the car , but because he did not have gap insurance of which he new nothing about he now has no car and owes £1600. Are the car dealer or finance…
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TW Steel watch - outside warranty
Hiya, I bought a watch which came with a 2 year warranty. The warranty expired at the end of April. It's been sent back twice now, once outside of the warranty to be fixed for the same problem. When picking the watch up, I wasn't charged. So I asked if this was a common fault, to then be told it was. The problem I've had…
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NEXT...no delivery after 5 months?!
I need some help with this. Basically I ordered a few items in the next on line sale at Christmas time (29/12/08). The confirmation email told me that all items would be delivered within 2-4weeks. So far I have received 2 of the 4 items ordered and I'm still waiting on 2 tops arriving! I have rung the general cutomers…
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Window fitter wont honour guarantee
Hi all, this is my first post here so apologies if this is the wrong forum and also for the long post, but we are having some major issues with our local window fitting company who are not honouring their 10 year guarantee. We were therefore hoping to seek advice from the wise folks on this forum as to how to resolve this…
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How should I report a dodgy plumber?
Back in November, I called up a local plumbing company because I was having problems with my boiler. Subsequently, I had four appointments with them: 1) A plumber came over, told me that I needed a thermostatic mixer installed in my shower and charged £75 for one hour of labour. 2) A different plumber came and spent two…
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Finance Co. in administration. Where do I stand?
I just wanted to ask some advice here as I'm not entirely sure what to do. I purchased 2 products (Onkyo 606 and some speakers in a bundle) from a company called Exceptional-AV at the beginning of April. I used the finance company called Able2Buy to purchase these goods. I signed the agreement, and got confirmation from…
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Empty nurofen box from boots - any help?
We were at boots on Thursday evening and did the big pre holiday shop. We bought everything at the pharmacy till as we were also purchasing a pack of nurofen plus. The pharmacy assistant took a box of nurofen off the shelf, did the normal 'are you on any med's?' and put it into our shopping bag. My OH has just needed a…
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car problems
My car is in the garage as it was towed there by the rac.The garage said that the injectors have gone and it will be £1400 to repair. I was unsure what to do scrap the car or go ahead with repair.The garage said that if I spent the £1400 my car would be mended.I said to them that is all I want to pay and was that a fixed…
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Faulty Laptop -for the second time!
About five months ago I purchased a laptop (Advent 5421) from PC Worlds Kidderminster branch. I found after starting it up that there were three defected pixels on the screen that I wasn't happy with so I sent the laptop back to the store for an exchange - my Mum got the same laptop at the same time and had the same…
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Children and Opticians question
My optician will not see children (even teenagers) on a Saturday. We have to wait until school holidays or after school Are they allowed to do this? Surely this is age discrimination? I understand they are too busy at weekends and have plenty of customers as they are a very good opticians. Not sure if I have posted this in…
