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Easyjet Robbers!
Hi, Can anyone advise me? I have a situation which I believe has a lot of similarities with the bank charging fiasco - and was wondering if it is worth pursuing? I just cancelled flights with Easyjet - and been hit by a £150 charge!!! Personally, I feel this is totally disproportionate for what they call "an admin charge."…
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Returns / refunds on custom build PCs
I wonder if you could advise on what the law says on returning faulty items that have been custom built - in my case, a PC. If the PC arrives and does not work, or works not as expected, can I still return it for a full unequivocal refund? I've looked at the Ts & Cs of several websites and they simply talk of cancellation…
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OK guys help re bobbly sheets Dreams are being "difficult"
Bought an expensive bed at Dreams- delivered 9 days ago- fine no problems, infact initially very happy with service. Kingsize bed, so bought new sheets from them at the same time- nice "luxury egyptian cotton". Put one sheet on bed, slept on it (as you do!) and by day 5 it was bobby and rough.:mad: OK I thought this must…
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Disclosure, of any asbestos content in an older buildings
Fri 21 May 2008 When one contracts to have ANY work done on an older (1964) building with a specialist company (Solar Hot Water Installation) --- is there any onus on the private householder to disclose that there may possibly be some asbestos material contained in its original construction and/or modifications such as…
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Reserve and collect, and Distance Selling regulations
Last Wednesday I went on the B&Q website and ordered a Black and Decker electric hedge trimmer under B&Q's 'reserve and collect' scheme. I duly collected it on Thursday and paid £64. As I write, it is still in its box, unused, and I have all the paperwork. Today the very same hedge trimmer is being advertised by B&Q in the…
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Figleaves refusing credit note
I bought a swimsuit online from Figleaves.com. It was too big and so I sent it back. Unfortunately I didn't realise they had a 14 days return policy instead of 28. They said they didn't receive it within the 14 days which I accepted and have refused me a refund. I then asked for a credit note and again they refused. They…
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Faulty 3 piece
My parents bought a 3 piece suite from a national company last year. Within a few months it developed sagging problems. So after arguing for nearly 12 months today they received a phone call saying they can go back into one of their stores and order a new 3 piece to the same value. My question is, are my parents within…
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wrong item arrived from play.com
Hi, i recently ordered a game for my xbox 360 from play.com. The package arrived today with the wrong game inside it (ironically, one i was contemplating buying instead). the invoice was for the game i ordered, and i re-checked on the website that i had ordered the correct game. I have checked and both of the games are the…
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Council Garden Waste
Hi For a number of years my Council has run a garden collection service where you bought biodegradable bags from them, put them out and they collected them. Because of the hassle involved in getting to the council offices during work hours to get them I buy them in bulk. So last bank holiday did the first big clear and…
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Unsolicited calls using my mortgage details
I am very worried! I received a call on my mobile this week from a company which said they are regulated by the Ministry of Justice and would I be happy to get a rebate because of mis-selling of my morgage. They knew the name of my mortgage lender, and when I took out my mortgage, and said it would take 20 mins to ask me…
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1 & 1 Internet Internet Limited using Debt Collection Agency
I once registered a domain name with 1 & 1 Internet Limited which I never used. I am sure I telephoned this company to cancel the recurring billing, and sent email etc to cancel the subscription, but earlier this year I received an email informing me of a recurring charge. I replied to this email saying that I had…
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Sony RDRHXD995B HDD Recorder - Refund Entitlement?
Hi, Newby to the site hoping somebody will be able to advise on our predicament. Will try and keep to the main points: In January of this year, we purchased a brand new Sony RDRHXD995B HDD Recorder from what appears to be a reputable online store, multizoneav.com. Multizone specify they have a seven day refund and exchange…
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Loan misselling?
:confused: Hi, i'm hoping i've posted this in the right place and someone can help shed some light on whether or not we have any comeback...i'll try and keep it short. My husband signed up to become an ADI, training with Red Driving School in November 2008. He went for an interview and used the opportunity to ask…
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Mailing Preference Service - WARNING.
Registered with the Mailing Preference Service (MPS)? Have you started receiving JUNK MAIL again? The reason being MPS rules changed recently. MPS Registration only lasts 5 Years. You'll have to renew. There used to be no limitiation to the duration you were registered for. i.e. if you were on the register you remained on…
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insurance company refferred me to a really bad car repair place
A few months ago I crashed my car, and had to have some body work done to mend it. My insurance company got one of their approved repairers to do a quote, and then fix it for me. Long story, but the following happened - - i drove 10 miles for them to take pictures of it, and then contact the insurance company (i then drove…
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Dell Outlet Laptop
Around the middle of February I ordered a Dell Studio 1737 laptop from Dell Outlet, for which I paid the princely sum of £816.52. I felt reassured by their claims which included, 'Dell Outlet is a division of Dell Products, selling refurbished computer equipment which is limited in quantity. This is product, which has been…
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DSA keeping my fee
Hi all, I'm not sure if i'm in the right place here, anyway i'll ask any how. Today was suppose to be my driving test, and i arrived late, by time the examiner came into the waiting room he told me that he wasn't going to do the test as i was 6 mins late, by all the ADI's watches in the waiting room they said i was 5 mins…
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Cineworld over charging on unlimited cards?
Hi! I have membership to CINEWORLD unlimited since August 2007. I pay for it up front for a years subscription and have a signed contract. I Renewed in the second year by phone. Their unlimited package states any film any time. With the increase of 3D films they have put a notice up saying unlimited customers will incur a…
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Amazon - Preorders
Amazon have had an item on preroder for a while now, item release date is sep this year. I preordered multiple copies of this item due to a large group of us wanting to play the game. The price has fluctuated from £29.99, £24.99, £17.99, £54.99 in the past month or so. Amazon have just cancelled all of their preorders…
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Advice on TV please
I purchased an ONN 32 inch lcd tv from asda last march (2008). Turned on the tv this morning and it has 2 thick lines down it, which is making viewing awful. What options have I got as there is only a 12 month guarantee.
