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Libel, defamation or slander
To date, we have had returned two thirds of the total fee paid. Which took four months to conclude! We have no desire, time or emotional strength to chase the other £300*, but I wish to express my experience with the paying public. In doing so, to protect myself from libel defamation or slander. How do I do this, to keep…
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Damaged goods, our consumer rights?
Hiya, My partner is a builder and is currently installing a wet room in Bath. He ordered a screen, tray etc from a company he found online and it was delivered a couple of weeks ago. On unpacking it today he found that the metalwork on the screen had a big dent in and emailed the company telling them this. They responded…
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Cant get a refund for something bought online
Im hoping someone here has some advice to give me cos i know nothing about this kind of thing! Basically i bought some shoes from a website almost a month and a half ago. I paid using paypal as i thought it would be better than giving my debit card details to th website i was buying off. After 2 weeks the shoes didnt…
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tesco price diferrential
help! not sure what, if anything i can do about this. Story our hoover - sorry, vacuum cleaner has packed in. quick look through tesco direct catalogue and we find a suitable model £99.97. go to store (less than a mile) find model - pay £99.97 plus other shopping and pick up new catalogue. get home, hoover - sorry, vacuum…
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NewLook Label in a Fatface T-Shirt
My Partner washed a new t-shirt from Fatface at the weekend and found a Newlook label stitched in alongside the Fatface one. I called Fatface today and described this and before I could say or ask anything else was told a superviser would call me. They have said that they will refund the t-shirt and send us a free…
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Faulty Wireless TV - Bought Dec 07 - What rights do I have?
Hi, I bought a Cliod Wireless LCD TV from E-Buyer in late Dec '07. It was relatively cheap (about £120) and I know it is an obscure brand. Lately it has began to emit a loud buzzing sound whenever it is switched on, and this is getting so loud that it is heard to hear the sound on the TV, (I put up with it for a while, but…
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Quick query about Gamestation game issue
I bought 2 of the same (Pre-owned) game from our local Gamestation, along with some Microsoft Points. The games were £19.99 each or £30 for 2. On the receipt it also stated...3 item discount. One of the games in particular was badly scratched but it was put through the machine they have for cleaning up discs, and it did…
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B&Q Not Abiding by their own T&Cs?
I bought some wardrobe doors from the B&Q website a fortnight ago, but have since changed my mind, and returned them to a local store. The total cost was £285 + £15 delivery. The store refunded the £285, but have refused to refund the £15 delivery charge. The order confirmation email I received at the time of ordering, has…
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Refunds
Hi i have 2 items of clothing to take back to 2 leading stores. However i have lost my debit card that i paid for these items on. My replacement card is not due for 5 days. How will the shop refund me as as i paid on my card they will not give me cash? Help
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Broken flask
We bought a thermos flask from Asda in October. I've been using it to make yoghurt. Last week I decanted the yoghurt into a container and used a teaspoon in the flask to get some of the excess off the side and as the teaspoon just touched the side the glass exploded:eek: . My DH took it back to Asda and the SA said, as it…
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Washing machine broken on delivery
Where do i stand with this, can i put in a complaint?? I am really mad as our old one broke last Sunday and we ordered 1 that day for delivery today as during the week we both work. We decided 1 week was fine to have washing piled up as its only the 2 of us. We got the worst time slot ever 5-9pm (not their fault i know,…
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Re: TV Warranty
In November 2007 my son bought a Evesham flat screen TV from an online company, The TV has a 2 year warranty, he paid for it with a Visa Debit card. Now Evesham has gone bust and so has the TV. Can he claim from the company that sold it, or Visa, or will he not be able to claim from anyone. Thanking you in advance for your…
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M&S Refund policy-new change from April 12th
M&S are changing their refund policy to 35 days( from 90 days)this will take effect from april 12th.
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zavvi
Hi folks, can anyone help my brother who has £80.00 of zavvi vouchers which he forgot about and has just found! is there anything we can do to claim back the money? many thanks...
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Refund of deposit on cancelled motorbike order
I paid a deposit of £100 on a secondhand motorbike from a dealer about a month ago. I then made a part payment of £900 towards the full cost of the bike (£3000) about 2 weeks afterwards. Due to financial reasons I'm unable to pay the balance and have had to cancel the purchase. The bike dealer said they will only refund…
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Help with Laura Ashley refund please.
I bought a new pair of trousers last week. Tried them on in the shop, fit perfectly, loved them so much wore them to work the next day. After 2 hours they had stretched so much (linen) they were ridiculous looking and unwearable, comments from co-workers etc, I had to change out of them by lunch time. Took them back to the…
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Jewsons Mis-quote
Hi, a few weeks ago I looked for the best price for a Sliding-Folding patio door. I found the best price online at Focus DIY (surprisingly!), which was £1206 including VAT & delivery. Now, wanting to support local suppliers, I went to get a price from Jewsons. I went down there, and I told them the story above. I was…
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John Lewis broke MY stuff on delivery!
Help!!!! On Feb 12th John Lewis delivered my new bed and mattress, worth £1675, however on delivery the dropped part of it breaking some stone animal figures of mine from Kenya. These were a present from an old women I worked with on an AIDS project, she made them herself. When I called John Lewis to complain they said the…
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Internet Cancelled on me where do I stand?
I phoned my ISP for a MAC number and the operator who said he had to transfer it to another department and that they would be in contact in 1-5 working days, then personnaly issued my MAC number and proceeded to close my account. My son has an XBox live membership at a cost of 11p a day which he uses all the time and was…
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Window broken by school pupil.
Hi everyone, This is my first post so I hope I am doing it right, and I love the forum and read it everyday. I am hoping someone can help me with this problem please. My upstairs double glazed window has been broken by someone at the school that overlooks my garden, The police have given me a crime # for it, but what I…