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Can I cancel my order if I paid by Credit Card
Hi I wonder if anyone can help, I ordered a fire costing £1000 from a local shop on Sunday and paid them £250 deposit on my credit card - the balance due on delivery. I have since discovered I can purchase the same item elsewhere for £500 - is there anyway I can cancel the order? Do I have a cooling off period etc? Thanks…
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Faulty batteries destroyed my charger
I bought some batteries from a Hong Hong based ebay trader. The first time I tried to charge them they blew up my charger. The batteries were only 15GBP for 12 AA and 12 AAA. Cheap, until you add the cost of replacing my charger (about 45GBP! it was really good one). I've contacetd the seller to give them a chance to sort…
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Bespoke Shower Door doesn't fit
I employed a plumber who does bathroom installations to fit out a new bathroom in a loft conversion. As it has a sloping ceiling it had to have a bespoke shower door made. The plumber ordered a Romans door and frame from a trade retailer and then fitted it. Most of it is OK but one part of the frame, next to the door…
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Cancelling Mobile Contract
My husband purchased a Blackberry Storm for me from a Vodafone shop. It purchased it on 28th Nov for a Christmas present. He explained to the assistant that it was for a Christmas present and could it be changed afterwards if i didnt want it. They said yes. When i got the pressy, i didnt want it so went back on 27th Dec…
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Compensation for recorded Delivery
Hi I hope someone can give me sone advice here. I've recently sold quite a few things on Amazon Marketplace and Ebay, mostly things worth around £20 dvds, video games and so on. I've used Recorded Delivery either 1st or 2nd for this. On checking up on their track and trace system some of the items took really long to…
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Ryan Air
Hi I was trying to make a booking with Ryan Air but everytime I tried to pay for it with my credit card I kept getting an error message from their website saying that the transaction could not go through/timed out. In the end I gave up and booked with easyjet. Yesterday while checking my emails I noticed - to my horror- a…
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Orange Care admin Fee £15.00
I have been paying Orange care insurance for my phone for about 9/10 years! For which I have been paying £5.00 a month. My phone, now just over 6 months old, is faulty and they are charging me a £15.00 admin fee!! Can they do this?
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Wrong installation instructions
Hi there. I bought a SMEG built in microwave last year for my new kitchen which was being custom built. My kitchen fitter built a unit as per the installation instructions and twice called SMEGs technical dept. to check details. However when he came to put the microwave into the custom built unit, it didn't fit. Again he…
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GIZZOO radiator boosters
Just before Christmas I bought 4 radiator boosters from Gizzoo. They are plastic tubes that you lay across the top of your radiator and the little fans circulate the hot air into the room thus making the radiator more efficient. 4 of them cost £80 Only 1 turned up so I complained and they sent the rremaing 3 I tried one…
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Recurring faults - consumer rights?
Briefly: Sept 2007: purchased a side-by-side fridge-freezer with ice-dispenser from Currys. £650, paid by credit-card. May 2008: ice-crushing mechanism began to jam regularly (requiring the entire ice-drawer to be removed, emptied, freed and replaced) June 2008: Currys sent out an engineer who took one look, said it's…
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No refund or replacement if no packaging?
Can I just check out your opinions on this please? My mum bought my son a little radio control car as a gift, a few days after opening it, we noticed it started moving on its own, we tried to switch it off, but the on/off button was 'loose' and so the only way to stop it 'moving' was to take the batteries out. (We assume…
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ikea delivered 3 times
we ordered some furniture from ikea, they delivered, some was faulty, they said they were going to re deliver and we were to exchange faulty part from new box and hand it back to driver. The driver arrived said he couldnt take the item back as he didnt have a collection ticket... off he went. we now have email from ikea to…
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Endless Issue with Vodafone Mobile Broadband USB Dongle
I have been having issues with the service I receive from Vodafone and its mobile broadband. It is permanently slow, very slow, with download speeds averaging just 30-50 kbps, far below the claimed 8 Mbps in their advertisement. They have replaced the dongle three times and the sim card 1 time, so there is no other reason…
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DSG price promise/price match
I recently encountered an issue with the price promise at Currys against a product at PC World. The item was identical in both, outlets, with the same SKU, available in stock to take away immediateley. The only difference was in the price. At PCW it was marked as a clearance/ sale item at a third of the price compared to…
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Waterstones & Faulty Ebook Reader
Hi all I bought a Sony E-Reader from Waterstones just before Xmas. It has now developed a fault with the screen. Took it back to Waterstones and they are saying that I need to return it to Sony as they only cover it for faults for the 1st seven days after purchase. Is this correct? Thanks
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who is in the right?
I sold a mobile phone on ebay and after 3 weeks the buyer says the phone has developed a fault and requested a refund after looking into this, it seems the phone has developed a manufacturing fault. I have no proof of purchase as this was an upgrade and the phone is only 3months old. Is he within his rights to request a…
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What to do when purchased goods that turned out to be counterfeit from China?
Hi everyone, I recently purchased 2 shirts from a website, however when they arrived they were clearly counterfeit when I compared them to what the advertised image showed on the website. I used a Maestro debit card and the payment was through Paypal, however Paypal say they cant do anything as they only cover no-delivery…
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Is replacement covered for 12 months? Sky Box!!
Moved to Sky Plus (not HD) last July. Had boxed replaced in October and they are coming out this week for faulty box which I imagine will be replaced. When they service or replace a box should it be covered for 12 months? , or are they still only responsible for 12 months since 1st purchase. I need to know as if not…
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Direct Debit
can i have advise please. i have been led to belive that i had been paying a diret debit from my acount for 1 year it was towards a hire of a hall which is run through the council,and every month they sent a statment and a sheet stating that it would be taken from my bank,to cut a long storie short they rang today to say…
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Galsses Isse
Sorry - GLASSES ISSUE! My mum went to Specsavers 9 months ago for new glasses. At the time she had considerable difficulty getting used to the new pair (they even gave her 2 eye tests to check her prescription was right). She had previously had varifocals and not got on with them at all so has moved to single vision pairs…