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Help - Can I get around T&Cs to get my money back?
Hi, Can you help? I have arranged to hire some equipment for these weekend. I did not realise but someone else has also hired the equipment (but from a different company and they are paying for it) and so I no longer need the equipment that I purchase and could have saved myself some money (about £350). The company says in…
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Raileasy grrrrrrrrr
Anyone else had trouble with these? Myself and a friend had a trip to Nottingham to see Il Divo, sorted tickets out on the pc, it was so easy, the tickets came through in plenty of time. So, we get on the train for the first part of the journey, all fine, get on the Midlands train, the conductor looks at our tickets and…
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SCAN.CO.UK refusing repair/replacement in warranty.
Hi I have spent £100s with SCAN.CO.UK over the years [over £1k I estimate!] and had no real reason for complaint, except maybe concerns their postage prices were unnecessarily high. Then when a low cost item proved faulty I had to pay £3 to send it back only to be told it would not be repaired/replaced and that I would…
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Sainsbury's- Worry Free Protection Plan
Hi, received a call from Sainsbury's today to say my appliance had discontinued and manufacturer had reported some faults by customers and as my warranty had expired they suggested I take out their worry free protection plan. Not convinced I checked with the manufacturer and they said it hadn't and no faults had been…
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Screwfix.com order: wrong quantity advertised
I ordered 40 stair balusters (30 for the stairs and 10 landing) at a cost of 6.99 for a pack of 10 through their web site. To my utter disappointment only 4 arrived, not what I expected after the promising e-mails telling me my order had been packed and quality checked! I telephoned to find out where the rest of my…
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Cancel gym membership after only 10 days since joining
Hiya, Can anyone give me any adice please. I have been trawling the site for 2 hours now! I got a flyer thru my door 10 days ago offering cheap gym membership, so I went ahead with it, paying £41 join up fee. It was only on my induction that I found that I couldnt use the pool at any other times than 9-10am and 2-4pm each…
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Distance selling regs - do they apply to subscription renewals?
Anyone know if the cooling off period only applies to a service you've just taken out? I had 10 weeks of the Tescos Diet plan and they've just auto renewed my subscription. They did email me but I didn't see the email. I asked them within 5 days to cancel, but they won't. Anyone else had similar prob?
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PC world letter of complaint about treatment.
Hi guys, sorry im new to this forum have done some digging, and I just want to clear some things up. I bought a monitor in January 2009 and it developed a large area of dead pixles within 3 months. I initally tried to return the item and was told, "call the manufacturer yourself its the best option." I did not and returned…
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Paid for Alloy Wheels Refurbish but job is rubbish?
:mad: Hi, I recently bought a used car and the alloys were very kerbed so I went to a local tyre dealers to ask if they knew who refurbished alloys. They said they did and so I booked them in. I went to collect them and they said the lad who did them had moved on and so they shipped them out to do them but that they had…
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Consumer rights
On 23rd Jan I bought a Proline fridge from Comet. This has now stopped working, although power is getting through because the light is working. The fault has been reported to Comet and an engineer is visiting. I dont want a repair, as I believe this would negate my rights under the Sale of Goods Act. After this time, can I…
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Advice required - Comet
We bought a Nintendo DS console in-store at Comet exactly 20 days ago. Yesterday it ceased to read any game cartridges that were inserted into it. The games themselves are not faulty - they work fine in another DS we have. We have a receipt proving purchase. We paid by debit card in-store. Today my wife visited the same…
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Debt Collectors Help
Hi, not sure if I've posted this in the right thread but I hope someone can help. I am a student and I received 2 letters today from a debt collection agency today, one asking for £295 and the other for £325. They were hand delivered to my house mate, who was not asked if he was me or not. They say I have 24 hours to clear…
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Sky and M&S Vouchers
I signed up to Sky in november and was told within 28 working days I would recieve £50 M&S Vouchers for signing up. I still have not recieved them, and have rang sky multiple times to get told something different every single time, and keep getting told that someone will call me back, I still get nothing. What should I do…
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Forged 50Euro from Thomas Cook
Hi ( I have posted this earlier but think I put it in the qrong place - apologies for duplication) I need some advice - my hubby went to Thomas Cook in February to exchange some sterling to Euros ahead of a boys week away :beer: (lucky devil) - the transaction was complete - no problems - or so he thought. Off he goes to…
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Creation Finance - your help please
I bought a new tv from laser in December 2007. It was £550. On October I paid £400 on the website. At the end of November I paid the remaining debt on the same website. No settlement figure was shown when i had finished, no balance and no payment successful. I thought this was strange and so checked back a couple of days…
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Where do I stand please?
Last year I purchased a few mini ponies from a stud and spent a lot of money with the lady who ran it. Anyway a couple of months later she said she had a lovely pony I could take on and pay for when I had the money - I'd said to her that I didn't want any more, but agreed when she said I could pay whenever. Anyway, I have…
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My uncle died recently with dementia and debts
My uncle died in February, in his late 70s. He lived alone, along way from any relatives; in his prime he was an accountant by profession and a sophisticated investor. We are trying to sort out his affairs which are a mess; we had warning of this 6 months ago when we had a rare call for help, it was apparent he was not…
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£15,000 of goods sent to me in error?
I have been sent £15,000 worth of goods (wholesale price) in error. Somebody has purchsed these goods and the seller has incorrectly put my name and address on the delivery note. My 14 year old son signed for them from UPS as they were addressed to me. now the seller is ringing me frantically to get them redirected. What…
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Car hire-purchase termination
Hi, we have bought a car with Welcome Car Finance 2,5 years ago on a hire-purchase terms and agreed to pay it in 4 years. And as per their contract after we have paid 2 years we have a right to return the car back without any additional charges. So we decided to do so especially as the price is so ridiculious for a used…
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Faulty overpriced laptop...
Hi, My neighbours blew me away yesterday when they told me they'd bought a laptop from a company called Mutual (I believe they're like the Provident?), it cost £600, but with interest will end up being £911. They're paying £6 per week!!!!!! Anyway, the laptop doesn't work and they called their agent, who said they have to…