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David Lloyd - Couples membership.
Hi, Hope you can help (I've searched through the many DL threads but can't find the answer to my question!). I have a couples membership, and I want to cancel - finding it hard to get there with the hours I work. My partner however, wants to stay on, and uses the gym 5 days a week without fail. I am hunting for my contract…
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Laptop Power Supply
Hi, I purchased a power supply for my laptop in November 2009. The first power supply the company sent failed within two months, this then failed again. They replaced the supply with an alternative, this has now also failed. I have asked for my money back but they are refusing to do this. I could easily electrocute my self…
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Washing machine broken after using the instructions!
I have had my Zanussi washing machine for two years so is out of its warrenty. Anyway, I lost a button in the wash and thought that I would remove the filter at the bottom to find it. Having never done this on this machine I got out the manual to check what to do. It said that after draining the water to remove the filter…
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Am I liable to pay still?
I bought a Dell laptop over 6 months ago. I got the standard invoice for the full amount I was expecting and gave them my card details to take the full amount. Next time I got my credit card bill though they had undercharged me so I just assumed that they had got the price wrong. 6 months down the line now though I have…
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Valid cancellation terms?
First post - please be gentle ;) I'm trying to cancel a gym membership and have been informed that although I've given one months notice, as advised when I joined, the terms and conditions I agreed to state '... such notice begins from the end of the month in which the written notice is given'. Here begins the dispute! I…
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Patio doors from B&Q
Hi I bought a set of patio doors from b&q in march and had them fitted, they have never really shut properly and are really hard to get locked. They are really starting to annoy me. The person who fitted them is saying one of them is bowed which is why they dont shut properly. what are my rights here I would like to swap…
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Bank is still paying my money on a closed account!
Hope you can help me and give advice how to get this money back. I had a mortgage with Lloyds, sold the house. I informed Lloyds I no longer needed the house insurance and all o.k. But after 3 visits to Barclays to stop the payments they are still going through, this has made me overdrawn as I'm paying off the old…
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Continuous Payments - Without Consent
Need a bit of advice, please. I took out breakdown cover with the AA last August; I did it via one those vendors you sometimes find sat outside filling stations. When it came to payment, I asked for an address so I could send in a cheque. He asked why and I told him that I did not want to give him my card details and in…
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Taking 3 month old stereo back to comet
The i-pod player is no longer working on my son's stereo that was purchased approx 3 months ago from Comet. What rights to we have with regard to repair, replacement or refund? Thanks
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Email provider closure
Hi all, Not been on this forum and am not sure if I'm putting this in the correct place....well I can't find a suitable category so have put it here. Hope people don't mind. Could someone tell me where I stand with regards to my email provider closing all email accounts. I am with someone called handbag.com and have tried…
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website rules
is there a law somewhere that says information on websites has to be up to date ??
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Courier lost my laptop (DPD)
Hi Just found out the DPA lost my laptop that was to be returned after a so called repair from the Tech Guys. Anyway on Wednesday DPD tried to deliver but I was out as did not know that the tech guys sent the laptop back. Went into the delivery office yesterday to be told "We have lost your parcel, do you want to speak to…
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Broken laptop power port
I bought a laptop back in January of this year and the power port is starting to give me problems already. Unless the power adapter is plugged in a certain way then the laptop will not recognise the power adapter and run off the battery there seems to be no problems with the charger itself. The laptop has a 3 year…
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Extended guarantee on Miele vacuum cleaner
Not sure if this is the right place, but will try anyway! I bought a new Miele Cat and Dog vacuum cleaner in Comet yesterday. The salesman, as they do, offered me a 3 year extended guarantee for £30, which I declined. Inside the vacuum cleaner box there is a leafet offering a Miele 10 year guarantee for £30. I don't know…
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B&Q Problem
Hi all, I have been doing alot of DIY in our flat over the months and have been using B&Q for wallpaper etc. Today i went into B&Q to buy some more paint and to also try and take 4 rolls of paper back. Problem was i only had receipt for 3 rolls and no receipt for the other so i asked could i have a creidt note for the 4…
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Digital camera faulty/broken for second time ?! help with return procedure
Ok ill try to keep this as short as possible ! Last year while on holiday our kodak digital camera broke, although not completley when i switched the on button the lens poped out the green light would go on and it would make the normal on noise but then would instantly switch back off. The other thing is that when i…
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Shop will not exchange or refund...
Hi, I bought a dress last week from a high street 'fashion' retalier. When I went to wear the dress I noticed it was covered in make up on the inside. I guess that it has been tried on before and the person left half their make up on the dress. I thought oh I am sure it will wash off so I went to put it on anyway an it did…
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New build on unadopted road, street lighting problem
Hello all I am after a bit of advice on a problem that me and my partner currently have. Just under 2 years ago we bought a new house on a new build estate. The road that we live on is unadopted, however is tarmaced has drains and street lighting in place. The street light directly outside my house has never worked and we…
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Returning shoes.
I made an impulse buy of a pair of sandals in Geox last Tuesday. They were most insistent that I take the box but as I intended to do more shopping I didn't want to carry it about. On Tuesday night I realised that the sandals would not suit me as the straps would hurt, so I took them back on Wednesday. The assistant…
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Orange phone sales department lied to me
Hi everyone, When I signed up for orange broadband I was asked if i wanted to use orange phone line as well. I said there was no need because we dont even have a phone plugged in. I was however told that Orange dont charge for services such as 1571 and ex-directory (which i have with BT on the off chance we start to use…