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personal banking with the post office
My local post office refuses to accept coins when I pay into my personal bank account I understand that coins need to be bagged for business accounts but this is a personal account and the bank is on their “approved” list. for example If i want to credit my ccurrent account with £7.50 they will only accept the £5 note…
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Just-Eat horrid customer service
I was delivered the wrong order and I contacted the restaurant and was told to contact just eat. I did that and claimed a refund and because it was my lunch I had to reorder again. I provided appropriate evidence and information they requested and was still declined a refund. I tried to escalate the issue and was still…
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Bensons - divan base broken - credit not enough to replace
Hi All, Looking for a bit of advice. My divan bed base is broken and is still under warranty. Bensons have confirmed the defect after several back and forth rounds of chat and emails with photos and videos. They have said that as the base is discontinued they will offer a replacement and have offered me the £300 we spent…
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Think I’ve been scammed
I placed an order with Mountain Warehouse, well so I thought. It’s turns out it’s a company called leggingsoutlet. I think I’ve been scammed. I don’t have any details for the company and I forgot to take a screenshot of the order. I contacted the credit card company 2 days later as the payment was pending. I was informed…
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Goods Return
I recently made a purchase from Sainsburys which was a xmas gift. As it was unsuitable i retuned the item.I understand that stores are not required to take returns but most large size stores do.Sainsburys accepted the return which cost £16 but because it was now in the sale would only return £12. Is this common practice?
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Used car from main dealer missing standard trim features - right to return?
Hi, My sister was after a replacement car after hers was stolen. A dealer called her to let her know he'd found a car for her with a model variant that is advertised nationally with a specific standard trim level - what should be included in this trim was: electric adjustable steering wheel, wireless charging pad, and some…
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Bathroom - Work Not Started - Refund Rights?
Hi, I'm looking for some advice please on my rights to a refund of a deposit. Late 2022, I went to a bathroom fitting company and arranged for a bathroom to be supplied and fitted by them in May 2023. I carried out checks of this company before contacting them, and they had good reviews and had been around for a while. I…
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Full card details on receipt rules
I’m curious to know whether outlets are allowed/meant to include your full card number on receipts. I thought now they were required by law to only include the last few digits. I was just checking through my receipts and noticed that a bar I was in last week has included my full card number on all the receipts. I didn’t…
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New Balance customer service
Hi all, I need a little bit of advice. I was bought a pair of trainers for Valentine’s Day from the New Balance store in London by my lovely other half. I’ve not worn them too much as they need wearing in so they are immaculate, I was putting them on about 2 weeks ago and the laces holes on one shoe have split open & the…
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Parcel tampered by DPD
I purchased a Samsung s22 ultra valued at 930 on the 5th November It was delivered and my daughter signed for it. There was a quick picture of her feet and the door opened. She then put it on the side and when i got home to open up the package i found a tape measure had been put in its place. I reported it to Samsung and…
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Amazon Query
Ordered shed cash taken in May 2022, ever since message’s from Amazon site order delayed, now saying the seller is no longer on Amazon we will refund you. Can I insist Amazon honour the order. Thanks.
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Clarity needed over Argos 30 day return policy
Hi, yesterday (7th October) my son was trying to arrange collection of an item under Argos's 30 day return policy. The policy states 'If you've changed your mind and need to return an item, you have 30 days from the date of purchase or date of receipt if delivered, to return your item(s).He purchased the item on 7th…
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Customs fee to pay
Not sure if this is the correct forum but I came home to find a parcel near the front door. It is from a friend in Australia - souvenirs from her holiday in Hawaii, posted from Australia. It has a sticker saying “Customs fee to pay” and a sticker showing £25.27 to pay. As it was just left here I had no option of refusing…
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Annual subscription to an online service
Last year I signed up for a special offer to an online service. I had been paying monthly but they offered a discount to sign up for the year so I did so. Shortly after that, I stopped using the service. I have just noticed that another payment has gone for the annual fee 15 days ago. I have contacted them and asked for a…
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Hermes/Evri problems
Hermes/Evri have lost another of my parcels. I have made a claim but they won't compensate because the contents were fragile, (eyewear/glasses in an indestructible glasses case), and were on their banned list. They claim fragility but in reality the package was just lost/stolen/misplaced, not damaged. I reckon the package…
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RyanAir Website Glitch
Hi all, Please can someone help me understand my options. When logging into my Ryanair account today, as did many, their flights appeared as cancelled. I obviously took that as the truth as their website, not just app, told me it was cancelled and to request a refund. So I did. In the meantime, I had to shed out an extra…
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Poxy Sports Direct website has shafted me
I ordered some running trainers the other day from Sports Direct. I ordered size 10. I am 95% sure I selected that size because I remember the website instead selecting size 10.5 and I had to set it right. Anyway I've just had the order processing confirmation come through and it says size 9.5 shoes. I've spoken with them…
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Problems with Amazon
Can anyone please advise if there is a 'higher authority' at Amazon UK? I have been getting really poor service from Amazon over recent weeks with deliveries either being really late or not arriving at all and yesterday I had a parcel where the contents of the tub inside the outer box had leaked. I have been contacting…
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Paying for a service by cheque
If you ask a tradesman to call and give a quote for a job to be done, agree to have the work done and pay a deposit by cheque have you signed a contract? Or do you have a cooling off period if you change your mind?
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Samsung Cashback at Carphone Warehouse (Currys)
In December I bought a couple of Samsung phones from Carphone Warehouse for my kid's Christmas. The website said that these had £100 cashback each from Samsung and if I bought two I would get an extra £50. Once I got the phones (Galaxy S20 FE) I submitted my claim to Samsung. A few days later, Samsung emailed back saying…
