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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Car bought from dealership, can't fix fault, need help / advice
Hello all, I hope someone can point me in the right direction. I bought a car end of January 2026 (this year) second hand from a car dealer ship around 50 miles away. Cost just under £9000, bought via bank car loan, not a finance deal. They did a 52 point inspection prior to me picking the car up and said the radio /…
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Negligent plumber
Hi, The letting agent for my flat commissioned a plumbing firm to investigate for leaks in the bathroom after my tenant reported damp walls and floor. The plumber visited the flat and said he could find no evidence of leaks, and that the problem was caused by rising-damp and condensation. They charged £160 for this advice.…
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Amazon account hacked, account closed
Hi, I'm going to cut a long story short but... On 1st March I had notifications from Amazon re 3 orders for €150 gift cards which I hadn't ordered. It seemed my Amazon was hacked, changed into a business account and then 3 lots of gift cards ordered through amazon.es. The first two went through, the third was stopped by my…
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Karen Millen refunds now paid as gift cards
I have just made a return to Karen Millen (I was buying a dress for an event and ordered a few options to try) and rather than receiving a bank refund (it was paid by bank) they have sent me a gift card. Apparently the default refund for all returns is now gift card and you have to change your details via their non…
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Small Claims Court
My son (1st year uni, graphics-heavy course) bought a high-spec Asus laptop from Currys in Dec 2024 for £1,400. In Feb 2026 (14 months later) the screen failed completely – external monitor only. Currys' only offer was to send it away with no timescale, which wasn't workable as he had imminent end-of-year project…
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Consumer rights Automower 3G loss
I purchased an Automower direct from a company in the UK in 2021. For background the mover uses cellular signal for control this comes with a 10 year data contract. This is all in the marketing. Towards the start of 2024 I contacted the retailer regarding the news, 3G network switch off. The assured me my mower had the…
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Sports Direct refusing all help
Hi Bought hiking boots in May 2025. Bought in person, in branch, used debit card. Have proof of purchase (which is not disputed). One of the metal lace holes has become detached, they can’t be tied anymore. Went back in branch today to “return” them, note, I did not ask for a monetary refund - what I actually wanted was a…
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Car dealership help
Hi all, Went to look at cars at a showroom looked at one or two. Sat down with salesman said there was a car on their website that wasn't at the dealership as a manager was using it and he was off work. I said I wasn't going ahead with anything unless see actual car. Told me to sit in a similar car. Assured me the one on…
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ViaNOgo
I sold some Luke Combs tickets on Viagogo and received an email to say I had to confirm the sale within 48 hours. I tried this multiple times on 3 laptops, 2 mobile phones and the app and kept getting error messages on the Viagogo website. I contacted Viagogo on chat and via telephone on two occassions within the…
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Advice on Argos Refunds
I purchased an electrical Item a Security Camera on the 4th of March 2026 at Argos instore and on the 6th of March went back to the store and requested a refund. I chose the wrong Security camera from the computer screen instore. I was not aware that if the thin cellophane which is wrapped around the box is a security…
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Chillblast laptops not fit for purpose?
I purchased a Chillblast Phantom Laptop for £2100 in August 2022 with a 5 year warranty. The first 2 years included collection, parts and labour, the final 3 years are labour only. After 21 months, in May 2024, my laptop black screened and I sent it back – I was told it was the motherboard and that the laptop was…
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Pinecone Research changed for the worse
Hi. I've been doing surveys with Pinecone Research for many years, earning 300 points per survey and being able to cash out at 300 points. Recently they announced exciting changes. All that's meant is that it is nigh on impossible to complete a survey as, even after answering many questions, we get told we're not suitable…
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Ongoing dispute with Collectible Company
My son bought a gift for himself of a Transformer collectible it was expensive, £214.90 as a treat after a difficult year. The item arrived and he carefully took it out it's packaging to reveal it was broken, the head should light up and it didn't. He then upon examination realised that he couldn't access the batteries as…
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Acorn Stairlift Serial number - 150018949859
In January 2026 I purchased the above stairlift. When I went into my Acorn Club account it flashed up that I had requested a service call for this serial number in June 2025. I did not own the stairlift then. My stairlift was supposed to be new but that has now put doubts into my mind that I have actually received a…
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In case it applies to anyone else: Re: Hoover purchased at Argos
Hi all I purchased a new cordless Hoover to replace an older model a couple of weeks ago. I always buy spare filters when I get a new vacuum but for the last week or so, despite contacting various spares suppliers, I could not find additional filters. They suggest replacing them every 9-12 months and giving a regular wash.…
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7 Weeks, 5 Failures, Vauxhall Not Responding
I'm at my wit's end and need advice on next steps 2021 Vauxhall Mokka-e on PCP with MotoNovo. Charging actuator fault first identified 16 January 2026. Despite five repair attempts at approved dealer Wilson & Co Scunthorpe, the same fault is still present today (7+ weeks later). Timeline of Failures 16 Jan: Service +…
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Money taken through direct debit eventhough cancelled within 14 days
I went for swimming and fitness memebership for my children, wife and me at the center that is closer to us over the phone, after attending 1st session for our kids swimming and going around gym section we didn't like it so I cancelled it within 14 days, all the comms were through email, I sent those emails and my wife's…
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Amazon Order only received 1 item, others "Delayed Not Yet Shipped"
I placed an order on 2 January 2026 for 4 journals from Amazon UK. Only 1 of the items was delivered the next day, and the Order status said "Delayed, not yet shipped." 2 months on, and after repeated customer service emails, Amazon have told me that it is "too late to cancel the order" and because I have had 1 delivered…
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Booking Direct With Hotel - Section 75
Good afternoon, We are currently planning our forthcoming trip to Japan. I have made a credit card booking with a major hotel chain directly through their website. This involved paying for the stay upfront. I can cancel with a full refund up to two days before arrival. However, on making the payment I was transferred to a…
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Can a former employer refuse business?
Apologies if this is in the wrong place. I used to work for a hardware company. They were taken over by new management and subsequently did everything to get old timers like me out. I took the company to tribunal. I didn't have any representation and was unsuccessful at tribunal. However, a former colleague, who provided a…
