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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
Why I decided not to move to Onestream
I looked at moving to Onestream, but decided not to, for a couple of reasons. I was one click from signing up, but: 1. Router cost. An extra £3 a month on top of the price advertised on the MSE comparison site. That eats up most of the apparent price advantage. That's all a bit underhand. I could buy the router Onestream…
A word of warning about taking up long term Broadband offers
Today I have heard two ads for Broadband at eye watering prices on the radio, but what was worse was the fast speaking terms at the end. TalkTalk will be adding CPI+3.7% in March for their 2 year contract EE will be adding CPI+3.9% in March for their 2 year contract According to Radio4 CPI is forecast to be between 12% and…
Don't Lose your Line - BT's New Policy
Just transferred to BT Broadband and ticked the box for Digital Voice, not realising it would replace my phone line with a Voice Over IP (VoIP) service using just my broadband router. Contacted BT after 3 days and pointed out that I could no longer use my phone to be told the line was now removed and would not be replaced…
BT Renewal - Advice for others (maybe helpful for some)
Our 24 month contract was due to expire soon, we received an email notification as such of the price we are paying, would be paying for rolling contract and offers to stay. None were appealing nor competitive so were instantly dismissed. Upon doing some research there were many better deals to be had with other suppliers…
Plusnet are appalling.
I really do think that this site needs to be made aware of the awful behaviour of Plusnet. I have tried to get in touch with them over and over again but they simply won't let you contact them other than by telephone. I am autistic and I don't like telephones. They are aware of this, it is in my notes. Yet they still won't…
NOW Broadband - price increased by £3 a month - haggling
Got an email saying that NOW Broadband is increasing by £3 a month. I phoned up the number with a view to finding out whether I was within the minimum contract period (I knew I was not) but before even asking got offered £1 off the increase! Not happy with that I said I could still get it cheaper with Vodaphone and cited…
Onestream "Assured" - automatically added maintenance service?
WARNING to all Onestream customers! I was auto-enrolled into their enhanced maintenance package called "Onestream Assured". I was informed by a single email entitled "Free Trial Activated!". In all of my many years of being a professional software engineer, the last 5 of which have been working from home full time, I have…
slight delay accessing web pages since changing to Sky FTTP broadband, cause and solution
Since I changed my broadband from Virgin Media to Sky FTTP broadband I have been getting a slight delay when accessing web pages yet speed test show that I am getting the correct speed. I thought is was because of Sky's broadband shield and I was correct as the moment I changed the DNS server from automatic to manual and…
Big thumbs up for 3 5G broadband.
I've just signed up to 3 5G broadband via the moneysaving link at £19 pm 24 months. Gotta say this is the best BB I've ever had. Easy setup via the 3 app, from there you can access all the guts of the router without having to navigate to a webpage. I'm getting north of 350MPS even though it's advertised as 150. Within the…
Surprise VM great renewal offer
Pleasant surprise today, I logged onto myvirginmedia and it randomly offered me a great deal. It said I was out of contract (pretty sure I have 6 months to go but hey) and I could renew 125mb for £14.50 per month ( down from c. £21 ). Contract has been accepted. In case it helps anyone may be worth checking myvirginmedia…
BEWARE Virgin Broadband reward con
I signed up for Virgin Broadband through the MSE website as it gave a £75 reward. I now have my contract and it is not mentioned. Checked with Virgin who say I can't have the £75 as it's not in the contract! MSE now state on their website that Virgin are offering a £125 reward. Please be warned that Virgin are not…
Great News
Thank you MSE for advising me on how to haggle with Broadband and tv providers. Just running out of contract for Broadband and phone and was informed that it was being increased from £37 to £51 next month! Checked out your site for better deals and had them ready before making the call. After some serious haggling with…
Avoid Onestream Broadband!!
Just a warning folks, do not sign up with Onestream for your Broadband. I foolishly did. Firstly there's a hidden software licence charge that they will take from you without properly informing you about it, very sneaky. You don't even know it but you've bought anti virus software off them. Until you see your bank…
Onestream broadband warning
Like many people, I lead a busy life and had forgotten my renewal date. When I logged in, I discovered that my payments had doubled after the first year. Since I pay by direct debit, I hadn't noticed the price increase. They lure you in with an attractive initial price, but I never received any communication from them…
Three home broadband - start a new contract
I originally signed up for Three home broadband, 24 month contract starting at £24 a month. Very happy overall with the service dispite a few outages and get speeds of 200Mbps+ some days. Now I'm 2 and a half years in, out of contract, and paying £26-21p per month due to annual increases. Three are offering new signers a…
Have you actually read your broadband contract?
In an idle moment I decided to read my Vodafone contract for my upcoming broadband installation (about half the price of Virgin without playing the Virgin Cancellation Games). There are two real gems of unfair contracts: Section 4.5 deals with pricing (which has broad exemptions from fairness as long as the offer is…
Double check email "Information about your NOW Broadband Membership"
Been a Now broadband customer for quite a while currently pay £17.99 a month for broadband with line rental and unlimited phone calls got an email stating "The prices of our broadband membership plans will be going up by £3.50. You’ll see the price change reflected in your bill on or after 5 July. These changes won’t…
Cheapest VoIP options to keep landline number
It seems that most of the broadband companies are either ditching landline provision or hiding the details in their post-PSTN packages, most like "BT Voice" as it's called seem to charge over the odds. VoIP doesn't need to be tied to the broadband provider and existing numbers can be ported. However, it doesn't seem as…
Using old iPhone with unlimited SIM as dongle
Hi folks! After looking at traditional broadband options, I'm becoming more motivated to try using an unlimited SIM with my old iPhone as an alternative internet access option. I've got good 3UK signal at home but their Mi-Fi (mobile broadband) services are rather expensive if I don't opt for like a 24-month contract. I'm…
Fibre not fibre
hi, thought i'd share some recent learning on fibre broadband - folk may already know this but was news to me In last few months had loads of problems with our talk talk 'fibre' broadband - frequent disconnections and downtime - long story short ended up terminating talk talk contract and am switching to sky Open reach…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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