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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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Do "NOW" offer any combination packages ?
I was wondering whether NOW did a package of internet and TV - saving money ?When I go through the purchase process - NOW doesn't appear to offer any discount for both
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Virgin Media charged me £938 early disconnection fee
Posting in case it helps others and to see if anyone has suggestions on what to do next. I was out of contract with Virgin Media, and our new bill was going up to £93 a month. On 22 May 2025, I called to ask about a better deal and said I was considering switching to a CityFibre provider. I was offered a new contract at…
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Virgin Media - Direct Debit / Owe/Outstanding Balance error today
Got an email from VirginMedia (proper no scam) saying payment missed - after going through the web chat to a human turns out to be a problem at their end: "Please ignore the above message that your receiving what we are seeing on your account is the right information the payment has gone through for you and you don't have…
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Very Confused NOW Broadband Customer
Today received an email from NOW via Sky (who have owned them for years) saying the Broadband is going up £3 a month from July. What concerned me was the bit later in the email saying that my NOW Hub no longer receives software and security updates or would cease to by the end of 2025. I was offered the option of moving to…
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Broadband install Failure now fixed
I had an installer to install and connect my broadband yesterday and after 3 hours of him installing the fibreoptic cable and ONT and router and checking numerous things it does not work. The ONT has a flickering green and red and green lights and the modem has 2 green lights and my computer says network connection but no…
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Deco dropping
We have deco (not sure of the exact model) to provide better wifi coverage and parental controls. Sometimes the coverage just drops and we have no internet. I don't think it is the ISP as normally when we watch netflix on the TV - connected to the router it works fine. Any ideas?
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Sky wifi max
Does anyone know if a Wifi max router bought off eBay would work on Sky's basic FTTP deal. Looking to get a wifi 6 connection but no point spending an extra £4 pm if a £15 second hand box off ebay works fine. I assume the FTTP routers are like BT's and have a standard login/pass for all FTTP.
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Broadband for security doorbell
My Mum has recently passed away, and her property is now empty. I cancelled her tv and broadband package, but now realise that her doorbell will not show movement or visitors. Is there a really cheap way of monitoring this without spending £25 plus per month? Thanks
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Broadband renewal
My Sky Superfast broadband contract is about to expire. I'm happy with the speed I get and don't need Full fibre speeds. I'm not happy with the renewal price of £34 a month though. Can anyone recommend alternative providers? Ideally I would like to keep my landline, so I'm assuming I need a hybrid fibre contract? Thanks in…
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cuckoo broadband unjustified debt claim
Hi, Last year I set up a broadband account with Cuckoo but they were unable to set up the service. After 2 weeks of failed attempts they closed the account and I have in writing a confirmation that there would be no exit fees as they couldn't supply any service. I heard nothing from them until March this year when they…
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Change New Sky Broadband Router SSID before FTTP connection?
I am getting Sky FTTP broadband next week and have had the router delivered. I will be changing the Sky SSID to what I have presently to save the hassle of changing all my devices and computers. Can I do it without the FTTP connection or should I wait until I actually have a working broadband connection?
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Virgin Media using bereavement as a gouging opportunity
I know how bad VM can be, as a customer that has to renegotiate my broadband every year. My father-in-law died a couple of weeks ago, and I advised my mother-in-law to call the VM bereavement line to discuss adopting the services and reducing the package, as what they were on was unaffordable to her given the loss of his…
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Open reach
Anybody had there phone socket replaced by one of those plugs that require power? We now have one less plug we already have hive heating and a new router. We had fibre already so what’s the point of these new boxes other than they are annoying with flashing lights and power?
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Mobile broadband in Maldon, Essex
I'm moving to a retirement flat in Maldon in a few days and the owner has said through the letting agent, that I can't install fibre if it makes permanent changes to the property. If he thinks a quarter of an inch hole counts as changing the property, I suppose mobile broadband will be my only option. I've looked at the…
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VirginMedia pushing the envelope on renewal
Hi All, I hope you are well. My contract with them have just expired. Trying to find out what the length of that contract was but cannot find the info on the invoice. I reckon 18 months. I paid like £40 a month for M350. I called them and what they offer is £40 then price increases to £43.50 from April 2026 then price…
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Phone on Full Fibre - talk talk
I know that some of you won't agree - but I have been with TT since 2001 and have had no problems with them. But now have a potential issue.I have been told that TT do not offer phonelines on new full fibre unless there is a medical need and specific equipment is connected to it....Whilst I am disabled and regularly am in…
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BT FTTP vs other ISP FTTP
Currently have FTTP 500mb with BT and have not had any problems, other than the renewal price. Spoke to retention and the offer they gave me isn't competitive to other ISPs (new customer). Thinking about switching FTTP to another supplier like SKY, but wondered what the connection will be like. I know with cheaper ADSL ISP…
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Open reach box and hive
So I got one of those new open reach boxes seems to use power. The guys put a hive power plug and usb into the usb port in my Xbox one any reason for this or is it lack of plugs will it matter not using the original hive plug?
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Advice on broadband options - stick with Virgin or switch broadband?
Hi, I am looking for some advice on what to do with my broadband. I am currently with Virgin Media on their M350 Broadband package. Issues that I have with this are.... * my current contract expires at the end of this month, with a price increasing from £38.59 to £71.33 * We experience drop-outs during work calls (image…
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Sky retention dept query
How do people who wish to keep their Sky landline number get to speak to the retention department as the new provider has to be set up to import the number before cancelling Sky. When I phoned and said I wanted to cancel I was only offered the upgrade showing on my account which they would discount slightly, I refused and…
