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best broadband provider
My BT broadband deal ends soon so I'm looking around. I'm hesitant to leave as I've been with them for several years and (touch wood) never really had problems with reliability (apart from the occasional outage that lasts a minute at most). I'm in an area that hasn't had full fiber and there is no estimate on when this…
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Exceptions for porting to fibre
Having been notified (in a weaselly fashion) of a second price increase this year from NOW Broadband, I wanted to switch and retain our existing phone number, which we have had for 36 years, but find that * Sky tell me I can't transfer from NOW to them - annoying, but not totally surprising. * Vodafone processed my order…
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Talk Talk Openreach
I was getting very very low download speed (consistantly 0.07mps when it used to be 3-4mbs) for 12mths. I checked the wiring and changed the filter but nothing changed. I raised a case in Aug 22 Talk Talk asked me to send in some readings which I did. They asked if I wanted an engineer then but I didn't want to call an…
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Termination fee
Hi, maybe someone here knows the answer. So Im moving house and Im within contract with Onestream broadband till March . Im aware there would be termination fee (£113 ) cost of my broadband til March is £76 , so I said when I phoned them I would be just paying my bill till March since its less. Ive been told I cant to that…
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Forced onto Fibre
My mum started with dementia a few years ago, so I installed some cameras to keep an eye on her. I upgraded her phone contract to include broadband at the same time. She now has a full time carer, so we don't need broadband anymore, but I kept it going just in case. My mum's phone contract is up and I found a new deal to…
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Setting up new Broadband after relative passed away
Hi, early stages of investigating this at the moment - Family member recently passed so sorting out affairs. Their home is not being sold yet as in the ownershiop of next of kin, so want to keep utilities and services running for now. They were subscribed to a Sky phone, broadband and TV package (as some expense... but…
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Full fibre just became available for my street, looking at my options. (Sky, Plusnet, others?)
This has come just in time for 'Black Friday' offers (which are often just 'November' offers it seems) I'm currently with Sky on their FTTC package, out of minimum term. We were on the lower tier back when they had two (36mbps and 72mbps), when they did away with tiers and put everyone on the same (72mbps) we were told for…
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Out of contract and only have one ISP
I have been out of contract for several months but didn't realize it till now.I am in rural North Wales and we do not have fiber of any flavor. We have ADSL, but not ADSL2 and it isn't really reliable. On a very good day (never a full week) we can get between 2 - 2.5 mbps,but mostly it is between 1,0 - 1.75mbps. I have…
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Wifi black spots in student rental
My daughter is renting a house with other students and the broadband is paid via a set monthly fee of £20 per week each to the agency which covers all utilities, including broadband. Her bedroom is in the basement and the wifi doesn't reach it. Virgin said it will require a mesh system but won't provide this as it's up to…
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Should I continue with Virgin
My Virgin contract ends in four days, they've offered me £59 for internet and channels. Can I get this or just internet cheaper elsewhere? Can I block payment with bank as I told the girl over phone if it's end of contract? I have a phone with o2, alongside Virgin, I guess I'll need to cancel that separately.
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Want to Switch BB, anyone using Shell, Onestream or Pop
I am currently with Nowtv BB and they have been ok, only got the Brilliant BB 11mb so not high user. My contract ends next month and there is a big price increase. I have tried a bit of negotiating but not got much to offer. The deals on this website for Shell, Onestream and Pop look very inviting. Trying to find reviews…
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Advice renewing Sky broadband price/deal
Hi Guys, I must admit I’m not the most tech savvy, but I’m looking to reduce a few household bills and I’m looking at how much I currently pay Sky for my broadband - and if I can get a better deal/price elsewhere. I’ve been with Sky for years - I spoke with them on Thursday and they have advised I currently pay £39.50 a…
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Starlink
My current Sky internet is very rubbish although they say up to 67 MBS realistically it is in 37 -40 range which is not much issue in normal day but every so often the speed drops to low 20 and that is when problem start. I now do lot of work from home zoom/Teams and was looking for a reliable internet. What are people…
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Paying for FTTP install
Hi, im trying to find some help with getting FTTP installed. I live in a cup-de-sac where every other house can get FTTP through virgin media or a selection of other providers from a line installed by city fibre. My house sits back from the road and both virgin and city fibre have deemed it uneconomical to connect to my…
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BT Contract ending soon - Vodafone, Plusnet or Zen?
Hello, My BT contract (500Mbps) is coming to an end and looking to switch providers. Highly tempted by the Vodafone Full Fibre 900 package which is currently available at £36 via Topcashback. Whilst I don't anticipate needing to speak to customer services and understanding the IT side of things, I was wondering if anyone…
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Sky broadband deal - impossible to sign up
We're moving house soon, our current IP isn't offered at our new address. I found a good deal with Sky (900mb gigafast, sky stream, netflix included 58£ a month, 50£ gift card) but every time I go sign up for it (and passed the many "add this for X a month", I get a technical error "Sorry, we're having technical…
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Virgin Media ludicrous proposal
I pay £44/month for Virgin Media. Now they want to reduce that to £38/month but increase it annually by the RPI + 4%. What kind of business plays such a silly game? Should I take them up on their offer? Presumably they can increase the £44 if they want, so I suppose I should. But the fact that they are making such an offer…
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Digital Voice and area dialling codes
I have Digital Voice provided by Zen Internet. When I dial local numbers with the area access code 01676, I must dial 01676 in addition to the local number. However, when my family dials the local doctors' surgery, the 01676 prefix is unnecessary. Can anyone explain the reason for this?
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Sky broadband £70 voucher
Took out this package through MSE on 21/06/23. Rang sky CS but they are just fobbing me off. I took a pic of the screen with the £70 voucher on it when I signed up. Did anyone else take this broadband deal and get their voucher?
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Broadband repairs - am I being unreasonable?
Hello I had a broadband installation in the summer which seemed to be done as a rushed job. They refused to install the equipment in a discreet part of the room, slapping a large router and the wiring to the middle of the wall in the middle of the room, and told me it wasn’t possible to put anywhere else. At the same time…
