-
Freeview plus using tethered mobile data?
I am considering getting rid of Onestream my broadband & landline provider. Without a landline I would plan to rely on a mobile SIM with a generous data allowance. However, I want to retain the ability to access all the functions on Freeview Plus without a landline, including play on demand, pause, rewind etc. I understand…
-
Open Reach say I can have full fibre.
Almost 2 month ago OR installed fibre cables to the top of my pole and almost straight away sent me an e-mail saying I could now have fibre into my home. Hardly any Provider says I can have full fibre. BT will not quote. Those that do are not competitive with my present Provider VM and do not quote for phone only…
-
Virgin Media cancel, and then sign up again as new customer.
Been with VM for many years – basic TiVo box for non-premium
TV channels, M125 Broadband – their slowest download since they started a three
tier ‘choice’ of speeds, and the non-negotiable landline phone which I never
use. A letter arrived, as I am no longer on a contract, saying “We always want
you to be on the best…
-
Switch to BT Social tariff. Not an existing customer.
I think my mum in law should be eligible for BT's social tariff. She's currently with Now TV for her phone & broadband on a standard tariff. However, I can't see how to switch from Now TV to the BT one. I've tried various links but they all take me to a page with says it's open to new & existing customers but only tells…
-
Will I be put back into contract if I downgrade my landline
Hello I'm currently with BT and not under contract. I have the broadband and call package with them. As well as paying extra for their unlimited minutes to uk landlines and UK mobiles add on. I can remove this unlimited add on when I log into my BT account. Does anyone know if I will be put back into contract if I removed…
-
Off contract community fibre customer. Paying £27.60 but their website charging £24
I am a prviately renting tentant and the landlord has put the property on the market for sale. So I'm not able to get a new 12 month contract on my internet contract as I might need to move property mid contract. Are there any provisions where I can transfer the line to a new property when I move? If the new propperty does…
-
Question for Virgin Media Broadband customers
Hello, I recently realised that I was paying way over the odds for a basic virgin broadband / tv / phone contract. I am out of contract and paying £82 per month, where the new customer offer for the same package is £31.99 for 18 months and from month 19 it goes up to £65 (which I assume is the current out-of-contract…
-
Advice for ever decreasing broadband speeds
Hi looking for advise... Please 3 times in the last 7 years years our speed has dropped. Every time BT have come and investigated and said, well it is what is, use your speed guarantee to get out of your contract and leave if you don't like it. Latest drop was to 12meg, they have got up to 18 now after 3 visits. When we…
-
BT Social Tariff Higher Speed Not Available
Our daughter has contacted BT and tried to sign up for the higher speed social tariff internet. BT advise its not possible and she must take out the lower speed option first and then they can upgrade some time later or she can pay the full £ 32 price and get it immediately. Has anyone else experienced this problem and if…
-
OpenReach stalled fibre order for months, and cut off my connection for weeks! What would you do.
I'll start with quick timeline:- Feb 2023 - Put in order with Sky broadband for installation early March
2023 March 2023 - Informed by text message the install will be delayed by a
week March 2023 - Informed by text message the install will be delayed by
another week March 2023 - Informed by text message the install will…
-
Turning off analogue
my mum is 92 and lives on her own. She has just been told by BT that they are switching off her analogue line and she'll have to get broadband to keep using her phone. The only benefit she gets is attendance allowance - does anyone know of a provider that have have a social tarrif that includes that benefit? having looked…
-
5G SIM and router or traditional broadband package
The house we're moving into has 5G coverage which is great news. With this in mind and the speeds it brings would we better off going unlimited data/sim only and buying a 5G router as opposed to taking an internet package our with the usual Virgin Media / Talktalk / Sky etc like everyone else. Any thoughts?
-
Just moved to Onestream ISP :(
I've had Cuckoo internet for 18 and it's been decent. Month to month contract. Saw Onesrream and for £20pm seemed great. It's gone live and I am getting only half of what I had prior. Customer service is Non existent! My advise is just don't do it. Hopefully I will be able to cancel within the 14 day period. Valuable…
-
Jumping from Plusnet to NOW - best way to make the switch?
Hello My plusnet contract ends on 4th August and I'm joining the contract-free NOW service until ultrafast broadband is installed in our area (hopefully December). Plusnet say the following in their recent email to me: "Ofcom, the communications regulator, requires us to show you the current best prices available for you.…
-
Talk Talk Contract Renewal Good or Bad Deal
My Talk Talk Contract is coming to an end. I have the Fibre 65 service with Unlimted UK Calls. The best price they have offered me is £35.00 a month on 18 month contract (fixed price with no price increase in April) £27.00 for the Broadband and £8.00 for the Phone Calls. Just wondering how this compares to deals anyone…
-
Any Internet provider that gives you proper/professional bills for goodness' sake?
Hi dear all, So I joined Now Broadband in December last year but (naive me, I know,
don't bash me for it please, thanks) I did it without checking first if they
issue proper/professional bills reflecting VAT, my address, account holder,
etc, but no, they don't because their Internet service is only for
personal/family home…
-
Very Unhappy with Virgin Media Price Increase £19.00 to £26.00 and Rubbish Customer Service
I have got a Virgin Media account. I have no TV or Phone Line just the broadband service that is the M125 service (125mbs) 2 Months ago they hiked my monthly bill from £19.00 a month to £26.00 a month. I phoned to complain and spoke to a Virgin Media customer service agent in Asia. They said they would cancel the price…
-
HAVE OLD LANDLINE WITH BT BUT TRANSFERRED OVER TO SKY 6 YEARS AGO
Q. What is going on with landlines and nos. 2 friends said they called me this week and i didn't pick up...am housebound so the phone never rang...have I been taken off service with my landline and lost my home phone no. Am now very concerned...trying to get thru to Sky is almost impossible. Thank you for any help here in…
-
CPI-linked increases of services that ARE in the CPI list should be illegal
Broadband companies like BT, Vodafone etc increase their prices by 3.9% + CPI. However, internet services are included in the CPI (see ons gov uk ukconsumerpriceinflationbasketofgoodsandservices) If all companies had a similar policy we'd have an exponential price growth: Year 0: Assume 2% inflation (CPI) Year 1: Prices…
-
BT FTTP - Access to Pole refused by neighbour
We have had Fibre installed but have no service which we cant resolve because the pole is a neighbours garden (in the street behind ours) and she is refusing access to it, in fact whenever I or the Openreach engineers go round she wont even answer the door. We did it get resolved after a few attempts when one engineer…
