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24 month renewal of Plusnet bb with copper landline
I just signed up for a 24 month Plusnet renewal which will end in January 2026 (I was told a shorter contract would raise monthly cost.) I would like to ask advice about this here during the 'cooling off period' regarding the cessation of the traditional landline service. I want the traditional landline for as long as…
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Samsung T.V SMART.Please help me understand something??
Im totally bemused. I bought a 55 inch Samsung T.V A Samsung Selection of some fair free channels come with it.Some of the channels come with adverts (fair enough) some have an annoying "we'll be back" screen...some come with both. its the "we'll be back" screen I cant get my head around.What is the point of it?? Surely…
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Switching ISP
Hi I'm currently with TalkTalk FTTP and my contract ends on 24th January. I'm looking to switch to Vodafone FTTP (cheap and cheerful and been with them before with no problems). I've just realised I'm away with work 24-25th January. Am I ok to book new service install/switchover for the 23rd or will TT try to charge me for…
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Wi fi boosting
In the dining room we have Virgin broadband. It is set up so that we get the extra channels, You tube, catch up , apps. etc.This is the only TV we can benefit from Virgin. We have a tv in our sitting room.. The Wifi signal is very patchy in there. ( wi fi router is in the dining room) We are not able to get wi fi signal…
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BT Full Fibre with Digital Voice cost?
Until recently I had BT Line Saver Rental with my BT broadband, but now BT have discontinued Line Saver rental they're taking £46/month. This month they moved me to Digital Voice and are now offering full fibre "at no extra cost", but what will the monthly cost be for full fibre 100 with my Digital Voice landline service…
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set up new BT essentials account for mum but now have 2 accounts
I was on BT essential's at home but didnt need it any more but my mum who lives with me does need a landline/broadband so I phoned to cease my account and transfer to her so spoke to BT rep and he said you cant do that you have to cease one account and start a new account for mum but shed have to have a normal BT BB…
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How do Virgin install their BB?
I'm thinking of moving from BT to Virgin when the Jan sale offers go live (if there are any!). Can anyone that's had Virgin as a new install let me know how flexible they are with their cabling?We had the front of our house relaid at the start of the year and don't want some half wit digging up the membrane, slate and…
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Virgin Media Contract Issues
Bit of context. My mother (85) has Alzheimer's but is still independent and lives alone (support nearby, although i don't live nearby). I have power of attorney on finance/health. I manage her Virgin Media account but her contract ended recently and her monthly payment has gone from around £20 to £56 and an additional…
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Is BT ripping off elderly neighbour for phone and broadband?
I was just chatting to a neighbour - an elderly (80+) widow living on her own - and was shocked to learn that she's paying BT over £70/month for what sounds like a standard broadband and phone line package. She isn't sure exactly which package she's on, but apparently she's been with BT for years and has never bothered to…
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Shell Energy cancelling my order on activation date!
Two days before my activation date, I called Shell Energy to ask about my not-received-yet router. All agents reassured me that everything is OK and I might receive it the following day and they would call me back. Next day, I called again. All well, all reassuring, even suggesting me that in case of delay I will be…
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3 Mobile broadband in 2023/24?
I'm thinking of getting Mobile broadband next month and the signal looks good in the area (GL10), at least according to their website. I haven't seen any recent reviews though - any recommendations?
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Renewed virgin contract but they say I haven’t
My Virgin contract was coming to an end, on the 12/12/23 I was offered a deal to renew online with a better price than I am currently paying so I clicked through and renewed. I have screen shots of this and an email confirmation with an order number. The next day I contacted them and they told me that I don’t have a new…
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Keep existing phone number when moving to FTTP
I currently with Plusnet for FTTC, phone and broadband, contract runs out in about 3 months. The local area is all fibred-up by Cityfibre, and exclusively with Vodafone for (probably) another 6 months. I would like to keep my existing phone number. I am nervous about going with Vodafone, due to bad reports and review…
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Box Broadband change T&C to allow CPI+2.9% price escalator - For information
I suppose this was to be expected. I thought a 24 month contract that didn't mention this would mean that I'd get 24 months at the original price and THEN the rise, but it seems not. My free deal ends in April 2024. It's still the best deal in town form me and not available from anyone else even for more money. Box…
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Yayzi Fiber
Looking for good or bad feedback on yayzi Fiber provided by City Fiber. Any before i decide to change my provider. Thanks.
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Charged for broadband before installation
I opened an account with Community Fiber on Dec 9 and booked an installation appointment for the 19. When I received the confirmation email, the renewal date is on 8 Dec and each month is being charged in full, including the first, in which I will have 10, days less of service. There is no warning on their website alerting…
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FTPP and digging for cable
I was supposed get FTPP last week - via CityFibre with Zen. But engineer turned up quite late in afternoon and claimed they can't do it as it requires a cable to be laid by digging my driveway and they can only do it in daytime due to legal reasons! Anyway, spoke with Zen and now waiting for an alternate installation day.…
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NOW Broadband Retention Deals
Does anyone have any recent experience of dealing with NOW
Broadband retentions? I'm already out of contract but my current package discounts are
expiring soon - Super Fibre + Anytime Calls, £22.50 p/m rising to £46.50 p/m. I had a brief chat the other week and NOW wouldn't budge
from £25 p/m with no call package included.…
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BT landline deal
This is probably a cross over question so I apologise in advance. I recently changed over to a BT Landline deal due to being on a specific benefit, everything was fine until recently when there was a problem with the internet dropping out every 15 minutes which of course meant that the VOIP phones do not work. I did…
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Is getting a BT line installed worthwhile or are there other, cheaper broadband solutions?
We're looking to move to a house which doesn't currently have a BT phone line. Is it worth paying the £140 to have one installed for broadband, or are there most cost effective solutions out there? The 4g signal seems to be quite reasonable.
