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BT outage compensation
Hi, looking for some advice. BT Full Fibre connection was completely off for 3 days last week and this morning it's off again. They did agree to give us compensation for last week as it continued past midnight on the second day but are now saying we won't get compensation for the current outage as it's an MSO (Major…
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BT Broadband Issues
For nearly 12 years we have had issues with wifi connectivity with BT. We are in a rural area on copper cables and there are 17 poles between us and the exchange - fibre not on the plan apparently. Umpteen complaints have been made, poor weather conditions specifically rain and wind cause further deterioration. Openreach…
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TalkTalk retention deals - haggling success?
Hi, My TT broadband contract ends in 3 months. I have 3 of their Eero mesh wifi devices which may become unusable if I switch to another ISP. I am happy with the service I'm getting, but not so happy with the price (and the hike at the end of the contract). Did anyone manage to get a good deal with their retention team…
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Broadband market dysfunction
Has anyone noticed that now PSTN is being switched off, any new contracts do NOT include a landline. You have to sign up to a 'digital voice' service which is inferior yet seems to cost as much as or more than the allegedly 'hard to maintain' PSTN service. A digital solution should be miles cheaper. Also just in the last…
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onestream broadband now saying i signed up for 24 months
i received my end of contract notification email to say contract ends nov 19th 2023 i called to say that i wanted to end my contract on this date, i was then told i had signed up for 24 months and the ecn was a mistake, the order on my account says 12 months, i've attached photo, there was also a new order on account for…
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Vodafone gift card
ive just signed my mum up to vodafone fibre 2 partly as, on here, and on their site, they're promoting an £80 giftcard, reduced from i think £100 last week on closer inspection im really not sure if she will be eligible for this and would like to ask others what they think ?? T's & C's * £80.00 Amazon.co.uk Gift Card,…
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Sliced through cable leading to Virgin Media satellite dish
I was doing a good turn for a house-bound elderly neighbour by trimming her hedge, and I managed to slice through a cable coming out of the brown Virgin Media box attached to the outside wall. Following the path of the cable, it's one that goes from the brown box to a satellite dish. I was relieved that she can still…
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Not had broadband for 3 years, best and easiest?
As the title says the property has not had broadband for 3 years, looks like it was previously Virgin. I only want Broadband, who is the easiest to deal with? Ive checked comparison sites but unsure as they all say switch and im.not switching.
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Phone cutting off internet
Having just had a whinge on someones thread I decided it might be worth seeing if anyone on here might have a clue what is going on.I have been paying for some time for halo which I have steadily upgraded. I have had the problem for quite some time & no-one seems to be able to fix it. So far 3 different engineers have been…
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Not possible to get bt sport on discovery plus because my you view box is obsolete
Bt will only provide upgraded tv box if i renew my contract but i have a year left of my contract with them to provide me with bt sport that i pay £18.00 a month for. It feels like bt is forcing all you view box owners to renew their two year contract just to keep the service they are already paying for. Is this legal?
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Vodafone 67Mbs & small print
I gave in my Postcode in MSE broadband page, Clicked on Vodafones 67Mbs. package....had it installed, noticed very slow speeds, contacted them and they pointed out my contract, which headlined 67Mbs......but further down in the smaller print it said Max 39.8Mbs. I find this a Con....anything I can do about it?
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Claiming £130 Amazon vouchers from Vodaphone 2 year Broadband deal. GiftCloud
Hello,I have successfully connected/contracted to Vodaphone via this site, for a 2 year contract broadband , and the requisite 120 waiting period for the promised £130 voucher is over. I have a full evidence chain of the promise of a £130 Amazon voucher and validation from Vodaphone that the 120 day period is complete (via…
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Virgin cancellation nightmare
Hi. After 2 conversations with virgin (both of which were over 2 hrs with them trying to persuade me to stay) I finally cancelled my service giving them 30 days notice. They advised me of my final bill, but I've now had a bill from them with a £7.50 late payment charge. There is no possible reason for this as my DD and my…
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End of contact - Cancellation lenght
Hi, my BB contract is ending on 20.09.23. I have informed the provider today that I will be leaving. They have said my contract will end on 05.10.23, 30 day's cancelation, my next payment is due on 18.09.23. Do I owe them money from the 18th till the 5th as my BB will be turned off on the 20th, or do I just owe them for…
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Can I cancel because of poor service?
In July of this year, I moved house. Before I was able to organise broadband in the new property, the purchaser of my house somehow managed to get my current broadband supplier (EE) cancelled. I contacted EE saying that I had had no knowledge of this and was left with no internet access. EE said they would set me up at the…
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Fibre internet
Hi, hope someone can help us. We originally owned a large property with an adjoining annexe. We have now sold the large property and have retained the annexe and it has been registered as a separate property for 6 years or so and shows up on any searches etc including the BT site (shows slow speeds to our property of…
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Have you actually read your broadband contract?
In an idle moment I decided to read my Vodafone contract for my upcoming broadband installation (about half the price of Virgin without playing the Virgin Cancellation Games). There are two real gems of unfair contracts: Section 4.5 deals with pricing (which has broad exemptions from fairness as long as the offer is…
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Virgin cut off my Dad's landline 30 days early......
Hi, I am moving my elderly Dad from Virgin to BT, I today arranged the cancellation for 1st October so we could set up his new Internet and IP digital phone with BT. All was arranged for disconnection on 1st Oct, we have confirmation email for disconnection on 1st Oct, so I picked up the phone to arrange the new service…
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Plusnet cancellation after 3 days of terrible internet
I imagine the answer to this query is likely to be that Plusnet’s T&Cs are what they are but that I can complain and maybe get a reduction. However in case there’s a better route, I thought I’d ask you for advice. We’ve been with Sky broadband for years and like their service. Trying to make cuts and get a faster…
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Rights in relation to failed broadband installation
Yesterday i was supposed to have broadband installed from a new service provider. They came round but then said they couldn't do the installation as there was no space on the telephone pole so BT have to come do something about this. I'm not 100% sure what they said but it was something like this . The problem is that i…
