Broadband & internet access

When selecting a new broadband provider do not base your decision on the promise of receiving a shopping voucher after 120 days as an incentive if you sign up with Vodafone. I changed from my previously excellent BT service in February and, of course, no voucher to date. I spent what seemed like hours on the phone trying…

I know it is in the contract and they say it when you sign up but we are 1 year into a 2 year contract and have cancelled as we are moving to Denmark where there is no Virgin Media. We have been sent the final bill with fees of £600 in early exit fees. With it being MSE I was wondering if anyone has successfully challenged…

Hi there, so my 24 month contract for Full Fibre 2 is due to expire on the 1st August, I know it takes about two weeks to activate the service with a new provider after I cancel, is it worth cancelling the contract now as I will be paying about 40% more a month until my new provider takes over the contract (but then I will…

Im currently with BT now and pay £20 per month for FTTC with 36mbps download. My phone is with EE which i believe gives a discount but not sure. Full fibre FTTP has just been installed in my area and i would really like the Fibre 500 at the moment its showing £35.99 online for a two year contract with mid term increases.…

We’re with Now broadband, we re-negotiated a new contract deal in jan 25 for £24 a month for 12 months and we were guaranteed that,that price was for the 12 month contract. After checking bank statement, we found they’ve increased payment to £27 pm. I rang them and was told, they couldn’t do anything about it as it was a…

Does anyone have a copy of shell broadband terms and conditions OR know whether they charged for not paying by direct debit? I got shell broadband in Apr 2023, they've since been bought by talktalk, but emails from both companies say I'm still bound by the shell t's and c's. However shell never actually sent me these, only…

A bit of a luddite so bear with me......my contract at Sky has ended so now they want £38 a month for broadband. I had superfast fibre package so been looking around who offers the same speeds in my area and Plusnet seems best at £26 a month I am wondering if they need to do anything with the wiring etc at the house or can…

I currently have BT Fibre (FTTC) and out of contract tomorrow so looking around for a new deal. Openreach FTTP has recently been installed in our street so there’s a number of options. I have been happy with BT so I’m wary about moving away from them, I had Sky a few years ago and suffered from signal drop out and…

I am travelling to a Spain soon and I will be working from there a week. The place that I go to has no internet. The internet from my internet provided (O2) is not enough. What are the options? Thank you 

I received a series of emails last week, the first of which stated that my direct debit for my broadband only account would be now collected by EE under a new account number and the last of which stated that I hadn’t finished setting up my EE ID. I never requested nor gave permission for my account to be moved from BT to…

After reviewing the market as I came to the end of my 2 year broadband/phone contract with Vodafone, the best option was an equivalent deal with Sky through Quidco, offering a cash back sum and an Amazon voucher from Sky. The broadband migration completed smoothly four days later. It was only when a neighbour told me they…

The whole digging the ducting took seven weeks and I was finally switched too EE. Well, talktalk doesn't seem to know about this, no final bill, website account details have no mention at all. I assume I will get a final bill at some stage. How long does it usually take? Will it help if I give either or both parties a…

Just received an email from my broadband provider TalkTalk today 21st July that as from 30th June I've been 'selected' to be transferred to Utility Warehouse where I will 'benefit' from extended services to customers across the UK. The email states that beyond award-winning services, Utility Warehouse helps customers save…

A friend of a friend has lost their broadband and supposedly has spent days trying to complain to EE without any result. I have very little details about what was said, but open reach checker says they can get Copper (21mb/s down, 1mb/s up) but there are no plans to offer FTTP. Are EE just pulling equipment out of…

So my broadband contract with VM is coming to an end. In my account, I was offered a deal for another 24 months which is very similar to what I've been paying and since I'm quite happy with VM service, to avoid the hassle of switching, I signed up for it. But in the meantime I was looking at other providers and one in…

I am on an 18 month contract that expires in December when the rental is due to double. This is my only option for BB as the people who built this house had VM cabled to it but I can’t have any service from anyone using OpenReach as there is no line of sight form the pole that should serve us. I logged into the account to…

Hi all, After wasting days on TalkTalk online chat trying to resolve billing (overcharging) issues and slow connection issues I finally terminated my contract early without charge. I subsequently discovered that via the Eero app, you can access historic maximum speed data. If you click 'Internet' at the top of the home…

I'm currently with NOW Broadband (FTTC) and was just looking for some feedback from people who have switched to Full Fibre broadband from Sky or Vodafone. I'd like to keep my current landline number, so I'm wondering if many people have had problems with porting their old numbers across. I've heard mixed information about…

Supposed to switch my landline and broadband to Vodafone on 24 June. Broadband was activated and told I had to switch to digital phone, this I still don't have. Firstly I was told my previous supplier had not provided them with my phone number (I wanted to keep my original one - lots of reasons), and then when that was…

Sorry if this is too much of a technical question for these forums, but is it correct to understand that the cable from the BT Openreach ONT to the main router is a standard Ethernet cable with standard connectors? Various leaflets talk about the “red” cable, but my understanding is that it’s basically just an ether net…