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What action's being taken to improve the energy market and when might we see real progress on that?
I see Martin recently met with people to discuss radically improving the energy market. Do we know more about what they're working to improve and when we might see some real progress with that?
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Smart meter readings don’t always tally with billed amount
Hi. We have noticed that our smart meter readings don’t always tally with our billed amount. For instance our July monthly bill for gas and electric with Octopus according to the Smet2 should be around £110, plus VAT. When the bill came through it was £164, a 30%+ difference. We believe the tariff cost is up to date. We…
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Expensive to remove supply to detached garage?
I have a separate electricity supply and smart meter to a detached garage I don't currently use any electricity but the standing charge is now very high I would like to move to no standing charge or remove the supply but this will be expensive.
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Fixed Rate
My daughter is on a fixed rate with OVOtil 2023, so why has her direct debit been increased from £136 to £199 yesterday ?
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Can I change companies
I was a Peoples Energy Customer automatically moved to British Gas. I find them incompetent at best but I don't seem to be able to change providers. Is it possible?
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Gas meter broken where do I stand?
My fixed tariff ended on 28/7 . As requested I tried to give a final meter reading on the 27/7 but couldn’t because the display on the meter is not working. I was advised to request a smart meter instalment but there are none available. I have said I’m happy to have a standard meter installed. I am now on a standard…
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Government intervention of OFGEM
Is there any reason why this government (apart from sheer incompetence) can’t just legally force OFGEM to freeze the price cap for the next 12 months, pending a moratorium on changing how the cap is worked out? This would surely fix so many issues…. It would mean that energy companies obscene profits would be naturally…
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No Billing
Why have the Utility Companies been allowed to get away without billing people in a reasonable time period! When I bought my first house, the meter reader was round every quarter and accurate bill issued in days! These days they use old cups and tea leaves to issue their best guesstimate when the feel like it!
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Is this unhelpful practice by EDF allowed/legal
I was transferred to EDF from the unfortunately failed Zog for my gas supply. Having set up my account online with them I was initially a 'pay-as-you-go' billed monthly customer. I was then advised that I would get a cheaper tariff by switching to their direct debit system/rate, which is indeed a little cheaper than their…
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How much gas am I wasting by sticking to my old boiler?
My reliable old boiler is 25 years old - a Potterton 40,000btu Suprima. I'm thinking of a regular Bosch of similar output. How much more efficient is the new one? Thanks.
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Should I fix?
Current contract, expiring 17/8 Electricity usage 2,312kWhElectricity unit rate 18.90p per kWhElectricity standing charge 21.67p per dayGas usage 5,929kWhGas unit rate 3.46p per kWhGas standing charge 26.33p per day Fixed offer EON Next Online v18 Electricity Daily standing charge 32.14pUnit rate 54.40p per kWhAssumed…
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Typical household - typical bill - what does this meaningless gibberish actually mean?
The headlines are indeed hideous - are frequent and serve only to worry people. So what exactly is a typical bill?
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Prepaid electricity
Hi, Does purchasing pre-paid electricity protect you against price rises? I am considering purchasing 6 months of electricity using the meter key but I will only do that if my electricity rates do not increase in October. Prior to the last major price rise the meter tariffs remained the same until I purchased electricity…
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£400 grant and moving supplier/property
The government have said that the £400 grant will be received in installments over the winter. What happens if someone moves property or electricity supplier over this period?
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Energy Price Cap - estimate of Gas v Electricity caps?
In April, the Gas/kWh went from 4.07p to 7.37p, Electricity from 20.8p to 28.34p (might be for one region, but most are similar). With the forecast increases in Oct and then January, ~82% ~116%, is there any indication or estimate you have (or best guess) of whether Gas or Electricity will be hit worst (in % terms) i.e. an…
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Energy switch gone wrong
Where do I find out my rights and how do I find the name of a member of management when an energy switch has gone very wrong? My electricity is fine but the gas isn't. I switched energy suppliers on 8/9/21 my gas is still not with the new supplier. I've had lots and lots of issues also they have raised 3 erroneous…
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Energy price cap
There is no such thing as a price cap, the government is lying to the people, the price of energy depends how much you use, never mind conserving energy to save the planet, the more you use the less you pay. Example myself and my 2 sons. We live within 5 miles of each other. . I live alone in a 2 bed flat, pay direct debit…
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Credit on energy account
Hi, octopus energy put my direct debit up to £250 in April for my gas and electric, I am now in credit by £608 should I leave it on my account or request a refund? Thank you
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"End of service life" meter leads to a smart meter installation problem
We recently had a letter saying our electricity meter has reached its end of service life and we should book the installation of a smart meter, so I phoned to confirm that we don't mind a new smart electricity meter being installed, but we can't switch the gas meter as it's inaccessible (we purchased our bungalow 12 years…
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Gas and Elec., DD
Is it legal for British Gas to take extra money from my Direct Debts without my permission
