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GAP payment warning!
Spoke to my mum today, she and my dad purchased a pair of jeans each from GAP last week paying separately with their AmEx cards. Now my mum is particularly anal about banking so checks her statements pretty much daily. On checking her AmEx statement she noticed that her pair of jeans had been charged 5 separate times and…
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Should I accept the Co-Ops response in r.e to intimidating incident
They have given me £40 in vouchers, however, I don't feel the offer is satisfying enough, considering the experience I went through with the police being their, the store being extremely packed (convenience store aswell, so everyone could hear what was going on), the manager from where I work at also being there and…
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Royal Mail. Praise - really!
My daughter went on holiday with my parents and was determined to send me a postcard. Address was written in felt-tip pen, in a large felt tip bubble, off the standard address lines, with my child's reasonably illegible handwriting and the address was structured:- City Postcode Street name House number No name This was…
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Specsavers - brilliant service
I did severe damage to my varifocal specs on Monday and rang my optician to ask how long it would take to get new lenses. The assistant said that it normally took about two weeks. When I explained that I was going on holiday on 8th September she said that she would order the lenses immediately and hope that they might…
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Jml doktor power oven cleaner..oven exploded help!
I purchesed the doktor power oven cleaner and cleaned my oven yesterday. I was delighted with the product it brought my oven up sparkling clean. I used some solution on the oven door as it was quite marked... It brought the door up gleaming I then thoroughly cleaned the door with a hose pipe to make sure no solution was on…
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Kenco Rewards Club - poor promotion & customer service!
I tried entering a code on the Kenco Rewards Club website but it kept coming up as invalid so I contacted them and asked for advice. They said some numbers could be mistaken for letters and suggested I try again but as you can see from the photo below the code is really clear and the only letter I could really substitute…
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feedmedvds
We found a DVD selling site online called feedmedvds.co.uk, has anyone used them before or know anything about them? I can't find anything and alarm bells are going off.
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Spex4less.com. Excellent customer service
Just thought I would comment on the excellent customer service at Spex4less.com.I ordered my glasses last Tuesday and they emailed me to query one of the figures on the prescription.I told them that that eye was developing a cataract so it was good of them to check.The glasses were delivered 5 days later which was…
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Cold callers who insist that they're not cold callers!
If I put any more 'no cold callers' signs on my door you won't be able to see my door. But still they come. The most recent was someone trying to get support for a charity for the blind. He insisted that he wasn't a cold caller because he represented a charity. After several rounds of 'you're a cold caller' 'I'm not a cold…
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Parcelforce can't tell me where my parcel is.
First time poster here, but have been a reader of MSE for a while. I have a major issue with Parcelforce, and I would appreciate any advice from anybody who has been in a similar situation. I shipped an item with a value of £425 with Parcelforce 48 on 14/8/13, taking it to my local post office. I took out additional…
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sportsdirect.com taking us for mugs
I was on sportsdirect.com buying my lad a Spain football top (£25). Clicked on checkout and then went to pay via PayPal as I couldn't be bothered setting up an account. I noticed PayPal told me there were two items in my basket, I assumed the other was P&P but I clicked to go back and review to see how much they charged.…
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Freshstart Living : (Text removed by MSE Forum Team) : Trafford Press Manchester
I have just seen this message posted on another website WHERE IS MY MONEY???????? I have been to visit Trafford Press in Manchester and it is like a bomb site. Freshstart Living sold these properties back in 2011 and have still not delivered. There is a petition outstanding to WIND THE COMPANY UP and PUT IT IN LIQUIDATION.…
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O2 praise
Phone screen died on Friday, took to the shop in Hastings. Sent to repair depot and collected today repaired and working. Emails all along the way with progress reports. Can't fault that.
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Very - very useless
When a new venetian blind header bar broke and almost dropped on my head, breaking plants and crockery last night, I emailed Very to complain. I received a reply asking me to phone which I have just done, and, after waiting HALF AN HOUR to be put through to an agent, was told that they could do nothing other than email…
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Walkers Crisps excellent customer service
I bought a multipack of Walkers Crisps & came across a bag which had a cluster of soft crisps stuck together & the other crisps nearby stuck. I let Walkers Crisps know via email, waited 24 hours for a response didn't get one so a posted a message to Walkers Crisps by Facebook & they responded with 'sorry to hear about…
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Tesco Clubcard - huge thumbs up!
Massive appreciation to Tesco for their recent level of service. On Sunday, I logged onto the Tesco Clubcard site to see how many points I still hand to spend, as I knew it was around £30 worth. Ideally, I wanted to exchange them possibly for restaurant vouchers. My heart literally snk when I discovered I had about £3 to…
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This seems interesting (spam telephone calls)
From the BBC News Site.
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ID'd for a 12A DVD
Had to share this as I'm still baffled. Went into Sainsburys last night and decided to treat my mum to a DVD I knew she wanted. When I went to pay for it at the self service I was asked for ID to prove I was over 25. I asked why I needed this as its only a 12A and I certainly look older than that. The cashier said that…
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MSE News: Called by an 'anti-fraud team'? Watch you don't get scammed
"If someone calls you claiming to be from an anti-fraud team, be wary — it could be part of a new phone scam called 'vishing'..." Read the full story: Called by an 'anti-fraud team'? Watch you don't get scammed Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all…
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Vanquis Bank are a bunch of bankers!
If anyone has any advice on how do deal with my little problem I will be extreamly greatful. Vanquis bank have started ringing my landline 3 times a day, morning, afternoon and evening. Every single time me or my GF explain that we are not the people they are looking for and that the number they are ringing no longer…