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reporting phone lost/stolen
Hi, any one know what happens when you report a phone lost or stolen? Our 16 year old had 3 friends round last night. They left about 10:30 and then he noticed his phone was missing. We've talked about:- 1. his room is a right mess, so it could be buried somewhere, to be found later. 2. One of his friends could have taken…
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Can Sky cancel a contract due to their price error?
Hi all, I recently agreed a 12 month re-contract package with Sky and was told there was no cooling off period. They confirmed the contract by email and letter but the monthly price they are now trying to charge is not as agreed. After trying to raise a complaint by phone and getting nowhere I have raised one to the CEO's…
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Virgin to BT & SKY
Currently have package with Virgin, been with them over 3 years. Want to try to get a better deal. I have Xl TV, Tivo with Extra HD box, Sky Sports (inc BT Sport), evenings & weekends, free 0845's, 60MB broadband. Was thinking of changing to BT for phone & broadband (to get BT Sport) and Sky for TV package with extra box.…
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Virgin Media-Poor Customer Service
Hello, My father in law passed away in November. In January I received a letter from Virgin media saying they owed the executor of his will a refund of his account, send us an address to send it to and proof of identity and we will settle. This was sent promptly, but I have heard nothing since. On top of this we keep…
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re-free sim card;
Hi guys, need a free Sim for my cheap old unlocked nockia payg phone, just to keep in the car, for breakdown purposes. Any ideas, grateful:beer:
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virgin media telephone
Hi, We've got virgin media landline, and in the terms and conditions it says the calls are zero rated for the first hour. After that it's charged at 3.25 per minute. Now DD made a call last night, and didn't hang up properly. We discovered this after over two hours. The person DD was calling obviously hung up, when the…
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tether tablet to phone
I am trying to tether my samsung tablet to my samsung phone. I get as far as the request for Androidhotspot password but don't know which password is required. Can someone please advise. I have entered each of my passwords but none have been accepted. Your advice would be most welcome. Thanks.
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Netflix Billing Question
I cancelled my Netflix subscription earlier this month and I'm just wondering if I should expect to be charged this week? My last bill was on 20th March and it says "service period 20th March - 19th April" - can someone just confirm that this means I pay a month in advance?
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Existing Sky dish on new house with new sky contract - what if it breaks?
I'm about to buy a house which has a sky dish attached. I know that if I get a new contract with them I get a 12 months warranty on box, dish and cabling.... but does that only apply to the dish+cabling if I get a new dish installed at the time? I don't want to find myself with a broken dish 6 months through a 12 month…
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Switching Sky to partner's name to get new customer discounts
All, I just wanted to share my recent success in switching our Sky account to my name (from my husband's) so that we could benefit from the New Customer deal. I wanted to use the MSE 40% deal but went onto sky chat to first check that it was allowed (to create a new account in my name even though we have sky in my husbands…
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youtube app on old TV's to stop working
Some ageing smart TVs, Blu-Ray players, iPhones and iPads are headed for early dotage, thanks to a decision by Google to shut down the older version of its YouTube API. According to a revised product support page, the YouTube apps built into certain devices manufactured in 2012 or earlier will soon stop functioning,…
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Loose telephone wire
I don't use bt, we're on cable. However at some point in the past, the previous occupants of our house used BT and there is a cable that is attached to the fascia of the property coming from the local pole. I've no problem with that, but the cable from the fascia down to the master socket has worked its way loose over the…
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EE calling abroad add-on
Has anyone opted in to EE's calling abroad add-on? It's meant to be free, and it reduces the price of calling abroad. Seems a bit too good to be true so I just wanted to check there wasn't a catch before option in.…
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Just called Three and they just read me the website?
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I'm with Virgin and need an additional phone line fitted - can I get it done cheaper
Haven't called Virgin yet but need a extra phone line fitted anyone recommend a cheap way of getting it done its around £80 with Virgin
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Dispute with BT
Some background - Switched to BT, they missed the agreed switch date, I was without a phone for a week and internet for 3 weeks (we live in a blackspot so we had no mobile reception either). - Once the internet started, we were getting significantly below the minimum speed and connection kept dropping (average speed was…
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BT Sport suspending service but still charging.
I received a final reminder bill from BT today saying I owed them £158. In July 2014 I cancelled my direct debit and BT suspended my account and said when I'm ready or if I do, let them know and they will re instate BT Sport if I wanted it again. But was told not to cancel the account because they've suspended it so I…
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SSE broadband feedback
Hi all, SSE broadband has recently been put in our broadband guide as a top pick. We're after feedback from people who have applied for this offer and want to know your experience or if you've had any trouble getting the broadband. Thanks for all help in advance.
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STOP Calling Your Bank on an Expensive 0845 Number!
In recent months most banks have swapped their expensive 0845 lines over to cheaper 0345 numbers. This comes ahead of new regulation from the FCA which is expected in the Summer of 2015. Stop calling the old 0845 numbers. Start calling the new 0345 numbers.* Barclays 0345 7345 345 * Co-op bank 0345 7212 212 * First Direct…
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mobile phone and consumer rights
I had a mobile phone as part of a new contract. It was described as water resistant, sweat and dust etc due to a charging cover feature. At 3 months this came clean off. I spoke to customer care who told me I should return it to store and get a replacement. Customer service contact was lengthy, hours on hold and I was…