Phones & TV

Archives for June 2014

0845 numbers became illegal for support & Customer Service 13th June
0845 numbers became illegal for support & Customer Service 13th June but there are hundreds of large and small companies', police and charities obliviously continuing to use them. After a £53 mobile bill instead of the contracted £6.90p [due to exceeding inclusive minutes by both listening to music in queues and being…
land line engineer
how long from point of contact to call provider should BT openreach be round to fix the phone line again? last time it took 2 weeks within a week its gone again. just been quoted 3 days to wait for a call back to make an appointment. if it was my line i wouldn't give a dam but when its you 90 odd year old mother you do…
Existing Sky Customer or New Customer?
Hi, we're moving house. Currently have the top sky package including Talk which we never use and broadband which we always use! (Approx 100 pounds per month) Just wondering is it better to just transfer to the new home or to register in wife's maiden name, making us new customers, to get a better deal? Thanks
MSE News: Sky TV customers face up to 10% price hike
Sky's announced an up to 10% price hike in September for some of its minimum contract term TV subscribers ... Read the full story: Sky TV customers face up to 10% price hike Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
BT TV Youview box and account.
Morning, Back in May, we ordered an upgrade to BT Infinity, and also subscribed to the BT TV service. However, a few days before the account was due to commence (June 2nd), we spoke to BT over the phone, and asked for the BT TV element to be cancelled, whilst retaining BT Infinity. This was done, so we were told, whilst on…
Talk talk
Let me tell you my story about talk talk. All of a sudden one day they cut our internet connection and sent me an email saying I wanted to cancel the contract which I didn't. We used it for 6 months anyway I wanted to make another contract with them so they gave me an appointment after 2 weeks.( Why would I go for the same…
Sky 50% off TV - SKy claiming they cant add broadband
Hi all, I've recently taken advantage of the MSE offer for 50% Sky TV and free broadband and Sky Talk for a year, excluding line rental. The Sky TV has been set up and is now working correctly and I can see on my account that it is at the correct price (50%), however I have just spoken to Sky and they say they have no…
Leaving virginmedia
I am looking to cancel my virgin media but am still in contract. I understand that if they increase there charges then technically I can leave without penalty. I note that they have increased there call connection charge this month. Does anyone know if this is significant enough increase to cancel phone, internet and…
EE tmobile question
Hi looking for advice on my EE/tmobile contract. My contract ended at the beginning of this month and the prices for an upgrade are abit steep so decided to stay on a rolling contract. When I checked the balance it said I owed £5 for the month. The day they add the new minutes and when ive checked the balance to go on it…
GSM Gateways
HI folks ... we have had a BT phone line for donkeys years and get our broadband from Virgin cable, since we are too far from the BT exchange for a decent connection speed. Anyway, the thing is, our landline phone usage is now very light and the £16 a month standing charge is no longer making much financial sense, so we've…
Virgin refusing to let me leave....say I'm contracted! Help please
Hi, I've been with virgin since 2003 and rang up in march to request help to reduce my package as I had a baby on the way. I didn't not speak to retentions just customer services who were more than happy to help and threw upgrades and reductions at me which I took. They gave me upgraded phone and broadband and a £5pm…
freeview recorder
Hi All, Does anyone know of a hd dvr recorder which you can play the recorded video from computer ? another word it can stream the recorded channel to computer?
Failure to disconnect a call properly: who's fault is it?
TalkTalk have charged me £42 for a call to a local electrical engineering firm. When I queried it, they say that the call was not correctly disconnected from my end and so the call continued for almost 9 hours.(08:41:00). I have never heard of this happening to anyone before! The telephone number called was confirmed as…
Bural broadband deals
Can anyone tell me if there is a comparison site that gives price info for rural locations? I ask this because all ISP's seem to offer extremely cheap deals until they know where I live. I am just getting fed up of having to go through the same old rubbish to find what I should really be offered/what the ISP's want to…
TV Delivery 2 days late
I ordered a TV on friday which was in stock for saturday delivery and paid £18 extra to have it delivered for the england vs italy game and it didnt arrive. So i have gone on their site today and its still not shipped, Ive had to take today off work as unpaid leave as I was waiting for tv and parcelforce cant give you a…
Talk talk contract
Sorry if I have not posted this in the correct area! I took out a contract with talk talk back in November for 18 months. I had an initial issue where they kept cancelling my order without any notice, eventually this was resolved and my tv Internet and phone package was up and running. I moved house in April, I was told by…
Advice needed - cancelling landline and broadband before 12 months is up
Looking for some advice - will my credit be affected if I cancel a few months in to a 12 month contract? Long story short: Moved in to a new flat - I want Virgin media fibre optic broadband VM Won't be installed in my area for 3-9months (my estimate) Spoke with utility warehouse who advised me to take their broadband until…
Orange placed too much credit on PAYG mobile
I visited an Orange shop to add £5 credit to a phone. Now I've got home and discovered they added £50 credit. I have the receipt which states "£50 PAYG Top up - £5.00. Amount due £5.00. Amount paid £5.00." etc. Now I'm wondering what'll happen next. Will they automatically deduct £45 of that when they realise. I don't plan…
Lighting Strike
I have been charge £210 by BT to repair a telephone socket damaged by lighting. On phoning Bt billing I was told the charge was correct. Anyone got any advice on what to do next?
ITV Player crashes during World Cup
The ITV Player crashed last night during the Brazil Croatia game due to high demand. Hey ITV, lots of people wanted to watch the World Cup. Well whoda thunk it? Unfortunately due to ITVs lack of investment in a quality delivery network, this will happen every time there is high demand. So if there are any must-watch games…

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MSE News

E.on Next to cut winter bills by up to 50% for some customers on low incomes – here's what's happening
If you're an E.on Next customer, look out for a message from the firm offering you up to 50% off your bills this winter, as the supplier is launching a new support scheme.
E.on Next to cut winter bills by up to 50% for some existing customers on low incomes – here's what's happening
If you're an E.on Next customer on its standard tariff, look out for a message from the firm offering you up to 50% off your bills this winter, as the supplier is launching a new support scheme.
EDF Energy to cut bills for some by £30 this winter – Martin Lewis welcomes move but says 'it's not a game-changer'
EDF Energy will cut bills by £30 for some 260,000 of its customers who get the Government's Warm Home Discount this winter.
Martin and MSE among organisations calling for energy social tariff as millions expected to struggle with bills this winter
The Government must urgently introduce an energy social tariff to prevent millions of households from falling into fuel poverty this winter, consumer organisations including MoneySavingExpert have said.
Train strike refund rights as Northern, Southeastern, Thameslink and more set for week of disruption
Rail users in England, Scotland and Wales face disruption over the coming week as workers across multiple train operators, including Northern, Southeastern, Thameslink and more, take strike action and refuse to work overtime.
Mortgage rates fall as Bank of England unexpectedly holds UK rates – so should you fix?
Interest rates on fixed mortgage deals have been edging down over the past few weeks with some five and 10-year fixes now at below 5%. Mortgage experts have told MoneySavingExpert.com that further cuts are possible in the short-term after the base rate was held at 5.25% this month, following 14 consecutive rises.
Water bills to rise by less than planned from April 2024 as firms hit with £114 million penalty – here's what we know
Some water bills in England and Wales could rise by less than planned from April 2024, as 12 water companies have been hit with a collective £114 million penalty for missing targets on pollution, leaks and customer service.
Octopus Tracker energy tariff – could it save you £100s on your energy bills?
The Octopus Tracker tariff is not right for everyone, but if you're willing to regularly keep track of daily price changes, it could mean big savings.
Ocado shopper? Christmas delivery slots are launching this week – here's what we know
Ocado is opening up its first round of Christmas delivery slots this week.

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