-
4 year old sofa broken
Almost exactly 4 years ago we replaced our sofas with a leather ones from Furniture Village (after researching, it seemed we should steer clear of DFS, SCS etc, and go with them, with our budget) We spent about £1500 on a 2 and 3 seater. The 2 seater is almost like new, but the three seater, the springs have gone…
-
What are my rights when a warranty replacement develops a fault?
What did you buy? We bought a 9ct gold solid bangle with clasp costing £169. We also bought the optional 3 year warranty costing £27. This was bought as a joint Christmas and 40th Birthday present and it was pointed out to the shop that it would be in daily use. When did you buy it? 18th January 2012 Where from? (internet…
-
Laptop (again!)
Hi, I bought a laptop from a supermarket online in January, and by April, it was acting very strangely - I had lots of trouble with the manufacture as well as the supermarket giving me false information (and admitting this) and it ended up with the motherboard and the the hard drive being replaced. Now about a month ago,…
-
data protection act
hi after problem with a private hire taxi i phoned there office asking for the drives reg number or his plate number so i could make a complaint they refused to give me any info about a taxi i phoned for from my house saying it was against data protcion act , if i had of phoned from my mobile phone they would have sent me…
-
Win Care - Deceiving call
My dad was phoned by this company, they had his details and most of his credit card number so he ended up giving them the rest and now he has been charged £49 for something he didnt want. I feel this was a con and that they deceived him to get his payment details. They said is was a way to stop nuisuance calls! They said…
-
Charged more online than label on item.
I have just received a jacket I ordered for my daughter from internacionale. The price online was £49.99 but the label on the jacket says £44.99. At the time there was a discount of 20% off of everything online so Internacionale are saying I should just be happy with the discount. Does anyone know if this is legally…
-
Travel agent not honouring contract
Would be grateful for advice. On 11th October I searched on Skyscanner and found some flights to the USA next August, for 4 people, total cost £1690 inc credit card charge. Clicked on 'buy' and was sent to the travel agent's website where the screen said 'price is live' Used my credit card, booked flights and paid in full.…
-
Can Matalan do this? :S
Hello I put in an order for some clothes on the Matalan website. I noticed there was a promotion where you spend £50 and get £10 off. I took advantage of this and spent £51.50, received the £10 off, sub total was £41.50 and £3.50 postage, my total was £45. Fab! I've just received an email stating an item worth £9 is not…
-
Littlewoods/Yodel lost my laptop
Hey Guys, I need your advice please, bought a new laptop last month and was trading in a older model to get money off. The Laptop was bought from Argos and the Deal was with Toshiba. I packed up the old laptop and it was ready to be picked up by a courier. On Saturday 13th October I Yodel Man knocked on my door saying he…
-
Tree cut down help please
Hi all, not sure if I'm posting in the right forum, but here goes. I have a large, horrible, dying conifer on the front corner of my drive. It's been the plan for the last couple of months to get it cut down and removed so that I can actually see what I'm driving into when I reverse off the drive. My daughter has heard me…
-
Just Cloud degraded service but I've paid in advance
In March this year I paid up front for 2 years unlimited backup, which included multiple computers, external drives, etc. A few months in they restricted the number of computers could be attached, asking for you to pay an upgrade to add additional, I conceded and did this for one computer. What I really take issue at is…
-
warranty extended on faulty replaced goods ?
hi i wonder if i can get some advice please ive searched mse and cant find answer . i got a computer from ebuyer [its zoostorm brand] . drive failed after 9 months and and they replaced it in feb 12 . now this ones failed too , such bad luck . zoostorm are saying they only honour first 12 months , and even tho they have…
-
Failed to Deliver
I purchased an item via Paypal on Friday 26/10 for delivery on Monday 29/10. I knew nobody would be in so I asked the seller to advise City Link to leave around the back of the house through the gate. The item never arrived but City Link produced a proof of delivery saying it had been delivered inside the gate (not back of…
-
Rights when not all parts in box
I bought a nespresso coffee machine on the weekend. As it was the last of a certain model they had in store it was half price. After bringing it home i've noticed a key part of it was missing. My concern is that if i take it back to the shop then they will give me a refund or exchange for another product costing the same…
-
Is there anything I can do about poor work from painter/decorator?
Hi all We hired a painter/decorator recently to do our external wooden windows and a few jobs.... He did a poor job in many respects, some of which we did not realise until after the job. We rather stupidly paid him, although we did take a little money off the quoted price to make up for some of the errors made and to…
-
Damaged Goods - Seller Not Helpful for Return
I bought a gift from IWOOT online. It arrived damaged. You can only contact them via online messages, and after a long wait, they sent a freepost addess, but Royal Mail say the item is too heavy to be sent this way. Contacted them again via Live Chat after they again ignored online messages. Was told to pay for return…
-
Purchased a faulty laptop, supplier says it's out of warranty.
Bit of an awkward one this one, and I accept that I screwed up a little here. I bought a laptop from PCSpecialist.co.uk for just under £800 back in July 2011. Shortly after getting it I realised that the digital audio output did not work. It's an optical digital connection and there should be a little red laser at the end…
-
Trader sends Postal Order instead of refunding PayPal C/C?
I paid for something several months ago the maker wasn't able to deliver. I paid via Mastercard through PayPal. Now he's sent me a Postal Order for the money saying he can't refund my credit card through PayPal. He says they 'won't allow it because it's over three months'. Can anyone explain this please? Is he being…
-
Man got £195 from cold-calling company!
(I am not sure this is 100% the correct place to post this, so I'll ask for it to be moved if I made a mistake.) Richard Herman had enough receiving cold calls at home from the same India-based call centre. So, he managed to get £195 for his time from them through the small claims court. He also set up a website with full…
-
Am I entitled to a new part
Ok, so I bought a Bosch gas hob in June and have just fitted it after installing a new kitchen. I only realised that the cast iron pan support was damaged when the pan wouldnt stay on the hob. I have been in contact with Bosch who say as ive already had the appliance four months that I would have to pay £100 for a new one.…