-
Joined TalkTalk
Hello, Not been on this site for a while but just want to ask some questions. On 22.04.2013 I signed up with TalkTalk for (Phone, tv and Broadband) and I go live on 07.05.2013 however I am having mixed reactions already. Do TalkTalk sent router's out on time before the live date? if so when did you recieve it? I am worried…
-
o2 broadband help
I just received a letter from o2 broadband telling me that apparently my IP address was identified as downloading films and not paying for them. The letter says it's because of some court ruling with Golden Eye Ltd. I did abit of googling around and found that this judgement was made last year and o2 broadband passed it on…
-
Plusnet
Hi, I have been a customer of Plusnet for a few years now, and always found they had great service. But four months ago I requested a change of direct debit date as my husband had changed jobs and got paid on a different date. I have chased this up with phone calls to customer services each month since and have been told…
-
Can this happen... Virgin Media
I had Virgin Media services, but cancelled on 16th March under their 28 day money back guarantee. All good - no charges - thanks very much. I was told that I'd be issued with a final bill within 10 days. I thought this was fair enough, I had made additional phone calls etc. So it gets to yesterday, and I still hadn't…
-
Sky download speed problems
I keep getting calls from BT with increasingly tempting offers and they claim to be able to offer 7-8 MBPS and currently I am on less than 1 MBPS with Sky(I live in the country so wasn't expecting large speeds but that is one hell of a difference. I think that when I signed up with sky 6 years ago they offered up to 2MBPS…
-
Mobile data --- Abroad
hi looking for options for data abroad when on holiday. I have a unlocked Mi.Fi device so I can use any SIM card that offers a good deal. Just want to use internet radio and a few hours surfing etc. Anybody offer any help darren
-
How Do I Get Internet in Rural Area, no Landline?
As per title, have a need for a few weeks internet access while camping, using laptop and/or ipad, but no landline. I have a rather patchy reception with my mobile phone when i'm up there so don't know how a computer would work or if it's a different thing from phone? As you will have guessed I am a real cabbage when it…
-
direct debit not taken ?
hiya, i took broadband out 6 months ago. When i joined i set up a direct debit which i assumed was being taken, i got a bill 3 days ago for 140 pound. i rang them up to ask what was going on they said they hadnt been collecting my direct debit so i owe them 80 pound by first of may or my broadband would be turned off. i…
-
Confused by BT broadband over usage.....
Been with BT broadband (10GB monthly usage) since Oct 2012. Have had broadband for several years with different providers, all with capped usage, never had any excess charges from overuse. Since we've been with BT (6 months) we've had 3 emails from them in random months saying we're about to exceed our usage and we will be…
-
TALK TALK Loyal Customers
Just rang TalkTalk for a deal for being a loyal customer and got a five pound reduction a month for the next 6 months and a free You View Box .It's about time they looked after their existing customers .So I suggest you get on to them .I am now going to try this with my car insurance people (when it is time to renew)…
-
02 taken over by sky, moving home before hand..
So I'm moving house next month, and I've only been with o2 since December but I'd rather just merge to Sky when we move as we have TV with them already. I payed a one off connection charge of something stupid like £60 as we had no active phone line in this current house. I'm now moving to another house with no active phone…
-
Very UnstableInternet Speed
I am in a BT contract for phone and internet. We have the ordinary internet as infinity won't be available here until at least September. I am supposed to be getting 7.5 mb download but it is very very unstable and goes between 6.6 mb to 264kb in speed. This has happened 4 times so far this year and each time I have called…
-
BT existing vs. new customers
I'm not a BT hater, been with them many years. After years of somewhat painful though ultimately fruitful broadband contract negotiations, we seem to have reached a stalemate. BT seem quick to assure us that new customers do not recieve better deals than existing customers. The best deal they can offer us for 12/mth…
-
No line rental options...
I was with VM for a number of years until I moved away for work last year and cancelled with them. Now back and have just bought a new house and am looking for a new internet package that doesn't include line rental as I solely use my mobile with additional services such as iMessage and Skype etc. VM offer an internet…
-
Impossible to contact titan adsl by phone or email
I asked titan to connect me and was originally able to contact them by phone and email but after promising me callbacks on a few occasions then not calling me back, promising to have me connected by a certain date then not getting me connected- again with no call or email to say what was happening etc weeks later they…
-
Leaving the hub on? Web newby
Sorry for asking a non tecky question but it's a tecky one to me as I'm new web user. I've got my hub from BT, set it up, all working ok but the instructions say to leave it on for next 10 days to allow broadband to get up to maximum speed. Once that period is over, and here's what some of you will probably fall about…
-
EE Broadband outgage and horrific customer service
Hi everyone. I am having a nightmare at the moment below is a copy of a letter sent to EE regarding my lack of broadband , transferred from sky 16/4 and was told all would be live that day - in actual fact someone at EE told me there would be no outage (didn't believe that), still without broadband and have waited in 13…
-
mobile broadband costs in france
Hi, I have an unlocked ZTE portable hotspot, and I am looking for a good coverage, best priced, SIM to put into it to enable us to connect to the internet when in France (poss also spain) over a 4-6 week period. I have looked at a number of sites but many say not to use with a portable hotspot. I am confused...anyone help?
-
BT Warehouse message/John Lewis Fibre
I have fibre broadband from John Lewis, set up a few months ago. In the past week I have twice lost connectivity, getting a message from BT about their wholesale not supplying, telling me to disconnect and try again later. It has been off for over an hour at a time. The first time I noticed this was last Sunday afternoon…
-
BT Infinity
Is their anybody else with BT Infinity, if so how do you rate it? How are BT in general to deal with? We moved from Sky to Tesco, but since joining the net keeps dropping. So partner discovered with Tesco you can leave within 90 days, so we are thinking of BT Infinity.