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  • YorkshireBoy
    • #2
    • 9th Apr 08, 2:10 PM
    • #2
    • 9th Apr 08, 2:10 PM
    ...I'm I missing something on the site?
    Originally posted by Jam tomorrow
    According to condition 21, e-mailing after the first quarter is sufficient.
  • exel1966
    • #3
    • 9th Apr 08, 2:10 PM
    • #3
    • 9th Apr 08, 2:10 PM
    Phone : 0800 612 0421

    FAX : 0870 094 0069

    E : complaints@checkmyfile.com
  • Jam tomorrow
    • #4
    • 9th Apr 08, 2:28 PM
    • #4
    • 9th Apr 08, 2:28 PM
    According to condition 21, e-mailing after the first quarter is sufficient.
    Originally posted by YorkshireBoy

    Thanks, again!
  • Kev64
    • #5
    • 15th Aug 08, 6:35 PM
    • #5
    • 15th Aug 08, 6:35 PM
    I've just found this thread after wasting 45 minutes digging around their site trying to find the option to cancel too. I've just emailed them after coming here. I must say, I think it's pretty bad for them to have no option at all on their site to unsubscribe. I tried just removing my debit card details, but it won't let you ! It will allow you to add another card, but if you try to delete the last card, it just refuses to let you !

    I've used their services for about a year now, and I'm sorry to say that for a site claiming to help people in debt, employing sneaky little tricks like that has rather tainted my opinion of them.
  • spartan117
    • #6
    • 2nd Oct 10, 10:31 PM
    Cancelling CheckMyFile
    • #6
    • 2nd Oct 10, 10:31 PM
    I just tried it online, they have a an email option to cancel, but when I hit submit, it gave me the following message.

    If you wish to cancel, please call us on 01872 308637 anytime from Monday to Friday, 9 till 5.
    • Fruit and Nut Case
    • By Fruit and Nut Case 3rd Oct 10, 1:13 AM
    • 3,989 Posts
    • 2,969 Thanks
    Fruit and Nut Case
    • #7
    • 3rd Oct 10, 1:13 AM
    • #7
    • 3rd Oct 10, 1:13 AM
    I just tried it online, they have a an email option to cancel, but when I hit submit, it gave me the following message.

    If you wish to cancel, please call us on 01872 308637 anytime from Monday to Friday, 9 till 5.
    Originally posted by spartan117
    At least it's not a premium rate number.
  • ElkyElky
    • #8
    • 3rd Oct 10, 2:15 AM
    • #8
    • 3rd Oct 10, 2:15 AM
    I've just found this thread after wasting 45 minutes digging around their site trying to find the option to cancel too. I've just emailed them after coming here. I must say, I think it's pretty bad for them to have no option at all on their site to unsubscribe.
    Originally posted by Kev64
    Most companies do this. All you are to them is a source of money, so why should they make it easy for you to opt out from giving them any more of your cash?

    Making it that little bit harder for you to cancel is a tactic to try and keep you as a customer.

    Companies will do absolutely anything to keep the money rolling in, complying with the law and exploiting loop holes. It sucks but until money stops ruling the world, it won't change.
    Weve had to remove your signature. Please check the Forum Rules if youre unsure why its been removed and, if still unsure, email forumteam@moneysavingexpert.com
  • spartan117
    • #9
    • 9th Jan 12, 7:44 AM
    • #9
    • 9th Jan 12, 7:44 AM
    At the top there is a message that reads "Call us free on 0800 612 0421 Mon to Fri, 8am to 5pm, or send us a Secure Message for help" click on the Secure Message link within that text and then choose the option "I would like to close my subscription" and click continue, this takes you to another screen where they tell you that you can suspend your account for up to 6 months and restart it on a date of your choice.

    It wasn't clear to me if I'd be charged but the options if gives you are to choose a date within 6 months to restart your subscription (mine defaulted to 3 months from the end of my trial period) and the options Suspend Subscription (a bold bold green button) and a grey 'No Thanks'.

    As mentioned above, clicking no thanks takes you to the page where you need to give them a call, I've done it in the past and the cancellation is not painful, if I remember, they may as you why not, all I would say, you're the customer, it's your money, you have every right to be in the driving seat.

    The cancellation screen reads :-

    Your Subscription
    We're sorry to hear you wish to leave us
    Before you make up your mind though, take a quick look at the comparison table on the right. You’ll see that whilst all checkmyfile customers benefit from the cheapest online credit reports available, as a long-standing customer, you get an even better deal and pay considerably less each month than new subscribers do.

    If you do go ahead and cancel today, you won’t be eligible for this special rate if you choose to start a new subscription in the future.

    To continue to cancel, please give us a call on 01872 308637, during our normal office hours - Monday to Friday 9am to 5pm, excluding Bank Holidays.
    When you call, one of our Credit Analysts will provide you with a cancellation reference number, which we will also send by email to provide a record of the cancellation taking effect.
  • Cell
    I rang the number in the previous post a few minutes ago.

    The request was dealt with without fuss, nor did they even ask why I was leaving. Instantaneously I received the following e-mail - it took less than a minute all in

    Dear xxxx

    This is a short email to confirm that your Credit Monitor subscription has been cancelled and that no further payments will be taken.

    Thank you for your valued custom. If we can be of any help, either on the reports you have purchased, or at any time in the future, please don't hesitate to phone us free on
    0800 612 0421

    Your cancellation code is ********. Please quote this code in any future correspondance (sic) regarding your subscription.

    Regards

    Customer Care
    checkmyfile

    Credit Reporting Agency Limited
    Chynoweth House
    Trevissome Park
    Blackwater
    Truro
    Cornwall
    TR4 8UN
  • smsfrancis
    For those shy about calling, I have just experienced the following:

    I followed the steps above about going to Secure Messaging and then selecting the subject about cancelling. I then saw the same screen about suspending for 6 months or 'no thanks'.

    I clicked 'no thanks' and it asked for some optional feedback and then 'request cancellation code', which I clicked.

    I got the message at the top "Your subscription service has been cancelled. We're sorry to see you leave." and a secure message to confirm this.

    All done and cancelled without waiting for office hours or being asked why I'm going!
    Joined: 16th Sept 2009, Debt: 12,960.50 11,230.28
    Current : Halifax CC 6,638.46 | Virgin CC 860.65 | Girlfriend 817.17 | Natwest PL 12,400 2,914
    Student Loan : 15,792.97 (Sep '09)
    DFW Date : Jan 2014 Oct 2014
    'Proud To Be Dealing With My Debts'
  • elstree324
    Cancelling online
    For those shy about calling, I have just experienced the following:

    I followed the steps above about going to Secure Messaging and then selecting the subject about cancelling. I then saw the same screen about suspending for 6 months or 'no thanks'.

    I clicked 'no thanks' and it asked for some optional feedback and then 'request cancellation code', which I clicked.

    I got the message at the top "Your subscription service has been cancelled. We're sorry to see you leave." and a secure message to confirm this.

    All done and cancelled without waiting for office hours or being asked why I'm going!
    Originally posted by smsfrancis
    Many thanks! It was painless - I wish other organisations would make it this easy to cancel/amend. Hello Virgin?! One caveat though - its not all 100% praise! The "no thanks" button is greyed out, and of course you have to ignore your instinct that tells you cannot click it! It needs a couple of clicks and a pause before the cancellation code comes up. But well worth it.
  • tomhudson21
    I just tried it online, they have a an email option to cancel, but when I hit submit, it gave me the following message.

    If you wish to cancel, please call us on 01872 308637 anytime from Monday to Friday, 9 till 5.
    Originally posted by spartan117
    I just did this then, it took all of 30 seconds after giving him my postcode and DOB. I think it's pretty bad there's no option to cancel at times other than 5 to 9 as some people do not have that option.
  • fulous
    cancelled online via the secure messaging, is an instant thing, takes less that 30 seconds. The 6 months suspend button is green and the cancel button is now orange. everything is super with this service
  • dalesrider
    One piece of advice guys....

    Keep a note of the date you cancel. Just in case they decide to debit you again the in future. Claiming you hit the suspend button.
    That way. All you need to do is contact your card provider give them the date of cancelation and you will get your money back.
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