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Using Amex with Paypal
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# 1
lisyloo
Old 01-04-2008, 11:23 AM
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Default Using Amex with Paypal

I paid for an ebay item with my Amex card recently through paypal as I haev 5% cashback.

Paypal convert to $ and Amex from $ to s so there are 2 lots of charges but these are meant to be refunded (until they sort thei systems out).

Does anyone know.

How long does the refund usually take?
Who makes it? i.e. who do I need to chase if it doesn't come through. I spoke to Amex a few days ago but the person I spoke to didn't know who originates the credit.
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# 2
skyrider007
Old 01-04-2008, 12:42 PM
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Refund takes about 3-4 working days to process. You shouldn't use AMEX on PayPal as they charges you in US$ regardless of the original purchase currency, this means you'll be charged 2.75% commission charge even if you paid in sterling.
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# 3
lisyloo
Old 01-04-2008, 1:38 PM
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Quote:
You shouldn't use AMEX on PayPal as they charges you in US$ regardless of the original purchase currency, this means you'll be charged 2.75% commission charge even if you paid in sterling.
Thanks for the info.
I am aware of the currency charge (2.73 I think) but I'm in a 5% cashback period so should come out ahead.
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# 4
lisyloo
Old 01-04-2008, 1:48 PM
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See Nicks post here (#3)

http://forums.moneysavingexpert.com/...highlight=amex

They say that amex refund the charges, so there should be no charges to pay.
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# 5
simongregson
Old 01-04-2008, 8:02 PM
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To confirm, you get a credit for the charges. Usually you end up slightly up. E.g I purchased an item for £12.50

Card charged $25.85 = £13.18
Credit from AMEX $1.55 = £0.79

Cost to me £12.39, I'm up 11p. So I always pay via paypal by Amex now.

The credit usually appears the day before the charge on my account.
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# 6
Wilko ITFC
Old 01-04-2008, 8:14 PM
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Quote:
Originally Posted by simongregson View Post
To confirm, you get a credit for the charges. Usually you end up slightly up. E.g I purchased an item for 12.50

Card charged $25.85 = 13.18
Credit from AMEX $1.55 = 0.79

Cost to me 12.39, I'm up 11p. So I always pay via paypal by Amex now.

The credit usually appears the day before the charge on my account.
Interesting...May do all my PayPal transactions via Amex from now on
Age: 22
Experian Credit Score: 990/1000
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# 7
CannyJock
Old 01-04-2008, 9:13 PM
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Quote:
Originally Posted by simongregson View Post
To confirm, you get a credit for the charges. Usually you end up slightly up. E.g I purchased an item for 12.50

Card charged $25.85 = 13.18
Credit from AMEX $1.55 = 0.79

Cost to me 12.39, I'm up 11p. So I always pay via paypal by Amex now.

The credit usually appears the day before the charge on my account.
Isn't that to do with current weakness of the $ though?
"A child of five could understand this. Fetch me a child of five." - Groucho Marx
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# 8
simongregson
Old 01-04-2008, 11:13 PM
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No, it is to cover the exchange rate loading from Payal and American express.. Paypal promise to credit you with 'at least' the amount of the charges, so I think they give a bit more credit to allow for not knowing the exact charge because it comes from two different parties.
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# 9
lisyloo
Old 02-04-2008, 10:39 AM
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For some reason mine didn't go through automatically.
But I called Amex yesterday and today it has been credited manually - so they have re
sponded pretty quickly.
This time it was exact but that's because it was done manually.
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# 10
DopeyDylan
Old 03-04-2008, 11:52 AM
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Aha! Thanks for discussing this guys and gals... I have had the same problem just happen to me. Could one of you point me at the telephone number I need to call to get this corrected?
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# 11
DopeyDylan
Old 07-04-2008, 9:33 AM
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I rang them, but they've raised a query and given me a reference number. They reckon it could take 4-6 weeks to resolve?!? How inconsistent...
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# 12
Active_Lad
Old 06-06-2008, 4:42 PM
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Angry Don't use AmEx for PayPal Transactions Anymore

I have previously used my Amex Card when paying for PayPal items as the conversion credit is always greater than the commissions, so I end up paying less. However, I've discovered today that AmEx NO LONGER apply conversion credits, so you will LOSE OUT if you pay using AmEx. Their reply to my query about a missing credit conformed this and also confirmed:

Thank you for your reply

Yes I can confirm the Pay Pal transactions will continue at the punitive conversion rates

I hope this has resolved your enquiry.

Thank you for your continued loyalty to American Express.

Kind Regards,
Ash Mohammed
E-Servicing, American Express

So even they agree the rates are punative!
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# 13
lisyloo
Old 06-06-2008, 4:53 PM
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Quote:
So even they agree the rates are punative!
There are two sets of fees.
One from paypal for converting to $s.
One from Amex for converting $ to s.

Amex are not responsible for the former charge.
If you want to blame anyone blame paypal for not being able to charge a sterling Amex card in sterling.
I don't have any connection to Amex, but I think it's paypal at fault here for charging you in the wrong currency in the first place.
My comments apply to purchasing a sterling item.

If you are purchasing a $ item then I don't think the rates are much different to many other banks (I think it's 2.73%).
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# 14
Active_Lad
Old 06-06-2008, 5:26 PM
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The response was to a comment that the conversion was punative, not just PayPal's element.

But I agree, it's PayPal's issue.
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# 15
lisyloo
Old 06-06-2008, 5:29 PM
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Quote:
The response was to a comment that the conversion was punative
It sounds a strange thing to say about their own rates.
There rates are not higher than other banks (which are mostly about 2.75%).
I have found card rates quite good in comparison to changing cash.

I don't really agree with the comment even if one of their staff said it about themselves.

Businesses cannot change money for free and it's OK compared to the rest of the market.

The thing that is wrong is this silly 2 way conversion.
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# 16
NickX
Old 06-06-2008, 5:30 PM
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Quote:
Originally Posted by lisyloo View Post
Businesses cannot change money for free and it's OK compared to the rest of the market.
Nationwide change money for free
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# 17
lisyloo
Old 06-06-2008, 10:14 PM
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Quote:
Nationwide change money for free
Yes you are right but in some countries it's a nightmare trying to use their card (like poland for example).
I'm not talking about jsut one ATM, we tried about 10.
I don't know if this is due to the fact that they pay no commission.

I have still be using my AMEX card because despite the 2.73% charge, I'm still in the 5% cashback period so it's still worthwhile.

I don't think their 2.73% charge is out of line with the rest of the market in general.
Nationwide are an exception and not the rule.
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# 18
amizaki
Old 07-06-2008, 1:19 AM
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I used Lloyds TSB Amex Card at paypal couple of times. Everytime intially Lloyds charged me 1/2 GBP extra. but later they refund me extra charged fee. Even sometimes they refund me more e.g.
Instead of 58, they initially charged me 60.96. but next day they refund me 3.66. In this case, my net payment was 57.3 (0.70 profit lol).

As they convert -$-, i think all depends on conversion rates. & by this process, sometimes we loose or gain extra .
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# 19
NickX
Old 07-06-2008, 1:59 PM
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Quote:
Originally Posted by lisyloo View Post
I'm not talking about jsut one ATM, we tried about 10.
I don't know if this is due to the fact that they pay no commission.
I really wouldn't think that problems using the card in foreign ATMs has anything to do with them not charging commission.
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# 20
thefirs
Old 07-06-2008, 4:29 PM
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Quote:
Originally Posted by lisyloo View Post
Yes you are right but in some countries it's a nightmare trying to use their card (like poland for example).
That's interesting. I regularly work in France and habitually pay for most things there on my NWBS cc. The time taken to get the "Put in PIN" message on this card seems to have been getting longer and longer. I thought this might just be normal for any foreign card, but was surprised when using my AMEX card there (in the 5% cashback period) that the PIN request was instant.

No probs using the flexaccount card in cash machines though.
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