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  • bbb_uk
    • #2
    • 8th Aug 05, 6:19 PM
    • #2
    • 8th Aug 05, 6:19 PM
    ...However we could receive incoming calls. Was this just a strange glitch or is this always the case for cancelled landline phones?
    by scruffian
    It is common for landline providers to place the phone line on incoming calls when you become late in payment. It is possible on a BT line to have just incoming calls anyhow at about 10 per quarter and the tariff is called In Contact Plus and was discussed a bit more in this thread.
    SayNoTo0870.com
  • jenniborg
    • #3
    • 25th Mar 09, 4:31 PM
    No more incoming calls only if you're not on benefits
    • #3
    • 25th Mar 09, 4:31 PM
    I've just discovered that BT is dropping its In Contact Plus and replacing with a BT Basic package which you can only access if you are in receipt of benefits.

    I have also spoken to Ofcom and they tell me that they only ensure that everyone is able to receive a standard package i.e. one with incoming and outgoing calls. They pointed out that you can block outgoing calls but this means paying for a service which is not used. I have lodged a complaint as I think it is unfair that only some consumers are able to access these packages.

    However it looks like this money saving option is now no longer open to the vast majority of customers.
  • kittykt
    • #4
    • 22nd Apr 10, 4:58 PM
    • #4
    • 22nd Apr 10, 4:58 PM
    my poor elderly auntie has recently been a victim of this new change with bt she was on incoming calls only and has been for 10years she suffers from strokes and needs a phone for us to keep in touch and check on her,they changed her package without her authorisation and have now sent her a bill for 95 for something that she didnt want in the first place,all except 16 are charges for this new package that she had no idea she was on,i have had a pathetic conversation with someone i couldnt understand so asked to speak to a manager whos english was just as bad and would not waver the charges i am absolutly furious .how can they do this to people especialy the elderly,she now has no phone as they have cut her off for something that is no fault of hers
  • iniltous
    • #5
    • 22nd Apr 10, 5:53 PM
    • #5
    • 22nd Apr 10, 5:53 PM
    Although having sympathy for anyone getting a large unexpected bill, if the line was unable to make outgoing calls for ten years, then is changed to BT basic ( and is now able to make calls) , who made the calls ???, if the line was only ever used for incoming calls why would anyone even try to make outgoing ones ,why would they even lift the handset if the phone wasnt ringing ?
  • BT company representative
    • #6
    • 5th May 10, 2:05 PM
    • #6
    • 5th May 10, 2:05 PM
    my poor elderly auntie has recently been a victim of this new change with bt she was on incoming calls only and has been for 10years she suffers from strokes and needs a phone for us to keep in touch and check on her,they changed her package without her authorisation and have now sent her a bill for 95 for something that she didnt want in the first place,all except 16 are charges for this new package that she had no idea she was on,i have had a pathetic conversation with someone i couldnt understand so asked to speak to a manager whos english was just as bad and would not waver the charges i am absolutly furious .how can they do this to people especialy the elderly,she now has no phone as they have cut her off for something that is no fault of hers
    Originally posted by kittykt
    Hi Kittykt,

    I am sorry to hear that your auntie’s BT Bill has increase so much. I would like to take a look at this for you. Please could you email me her BT account details, a long with a link to this thread? Once I have received those details I will look into this and reply to you directly. My email address can be found by clicking on my profile.

    Thanks

    Paddy
    Last edited by BT company representative; 05-05-2010 at 3:25 PM.
    Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • droow
    • #7
    • 17th Mar 11, 11:22 PM
    • #7
    • 17th Mar 11, 11:22 PM
    Thanks MSE I'm in a wheelchair on benefits and knew nothing of any of this, I've been paying 100+ on every bt bill for years!! Ringing them tomorrow!

    Droow
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